What users are saying about

Altru

11 Ratings

PatronManager

3 Ratings

Altru

11 Ratings
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Score 5.8 out of 101

PatronManager

3 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Altru

Our organization has had great success with Altru. You can find a lot of work-arounds for things in Altru, so even if it is not exactly what your organization is used to doing, you can usually always find a way to make it work. And Altru is great at listening to feedback from its users. If there is something that the Altru community is really pushing for, they will usually try and implement it in one of their many updates throughout the year
Elizabeth Dempsey profile photo

PatronManager

PatronManager is a great tool for building and managing your donor and ticket buyer lists, allowing you to leverage your collected data with custom reports and campaigns.
No photo available

Pros

  • Combines multiple departments' data under "one roof".
  • Interface is relatively easy to learn for basic tasks (e.g. daily sales) and query can be used for more complex interests.
  • Support team is very knowledgeable and readily available; the Altru Community is full of other users who can also help you through your specific question or issue.
Gillian Armstrong profile photo
  • Building custom reports is intuitive and user friendly.
  • Integration with third party apps such as MailChimp is seamless and functional.
  • Support requests are handled quickly, and the annual user conference offers special training and in-person demos.
No photo available

Cons

  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
George Buss, Jr. profile photo
  • I would like to see more features for fundraising gala planning + execution integrated into the system.
No photo available

Alternatives Considered

Having used multiple databases to collect data from visitors across all of our points of contact, we found we had information, but no comparison between areas. It was possible to have a volunteer who made a donation, bought a membership, made purchases in the shop, and attended a workshop, but only visited the galleries 1x a year. The result was to have power users without knowing it. While each of the products we had used were fine in their own right, they lacked the ability to tell us what we most needed to know - how often we were used across all of our points of service. Altru gave us that.
George Buss, Jr. profile photo
The PatronManager user experience is far superior, and custom report-building is the easiest I have ever seen on a CRM platform. Pricing is also competitive, and customer service + support far exceeds other platforms I have used in the past.
No photo available

Return on Investment

  • Altru has given us the potential to turn users from multiple entry points into members and donors.
  • Through the institutional calendar, we have shrunk our total space use conflicts between departments.
  • Increased out mailing list capacity by combining points of contact into one location.
George Buss, Jr. profile photo
  • Since moving to PatronManager in 2011, we have seen a marked increase in paid attendance and contributed revenue.
No photo available

Pricing Details

Altru

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

PatronManager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details