Altru vs Raiser's Edge NXT

• Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
• Membership management, including membership card mailing, recurring memberships, and renewal reminders.
• Being an all-encompassing database rather than forcing you to use multiple databases.
• Great customer service and client support, including ongoing updates to better the system.
• Has a merchandise inventory management system.

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• Individual v Organization profile - the RE NXT platform clearly outlines the difference between Individual and Organization constituent profiles.
• Query - RE NXT has endless opportunities for reporting with it's Query function.
• Mail - the ability to send out Thank You letters and receipts with the internal mail function allows us to seamlessly communicate with our donors.

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• Query system not user-friendly for management with limited database background.
• Limited company-to-user support outside of an online community of users. No long term account managers for program.
• No email analysis tools for eblasts.
• Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.

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• Consistency of access. The number of times when connectivity (to the database view specifically) has been painfully slow is almost too high to count.
• Current features. Blackbaud is still building out lots of functionality, so there are many fields that you can't "filter" or sort on, and many database administration/management functions that cannot be done in the beautiful web view yet, which is frustrating.
• It's not fully compatible with RE7, in that certain fields have been renamed and certain fields are now now better than others for inputting certain data points. An adjustment in data entry and reporting may be required depending on how your organization has been using these fields, including changing historical data in order to make the best use of the powerful analytics tools.

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• It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
• It is very easy to process payment and entry fees to our Museum and programs.
• It is easy to retrieve accurate information and records of patrons.

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• When we moved to include NXT, we actually started saving money because our contract was renegotiated and several of the items we had to pay additional monies for were included in NXT.
• We've also have a stronger ROI because of the wealth information that is right at the hands of our officers, including ask amounts.
• We have been able to target better prospects with the included wealth rating information.

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