Altru vs Raiser's Edge NXT

• Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
• Membership management, including membership card mailing, recurring memberships, and renewal reminders.
• Being an all-encompassing database rather than forcing you to use multiple databases.
• Great customer service and client support, including ongoing updates to better the system.
• Has a merchandise inventory management system.

Read full review

• Ease of use.
• Truly mobile responsive.
• Best of both worlds - you get the magical deliciousness of true, cloud-based CRM software and (when you switch back to traditional database still available via Citrix) you still have all the power for your key data-heavy positions and tasks (gift processors, custom report writers, annual report, mailings, pledge reminders).
• No more servers to replace/update, backups to verify, windows machines to keep up-to-date and virus-free.

Read full review

• Could use more reporting filters rather than depending on us knowing how to build a query correctly.
• Limitations on emailing tickets to patrons.
• Limitations on refunding capabilities if multiple refunds are needed on the same order.
• Could improve outward-facing online forms and the ease with which customers build a shopping cart and update their own account.

Read full review

• For data-heavy users and processes (data entry, gift processing, thank you letters, reports), you now must use Citrix for the traditional database view and those paper-based processes and tasks are made more clunky than when you have traditional Raiser's Edge installed on premise.
• You can't fully customize the interface. You can move data tiles around but can't build completely custom views.
• Built-in analytics are great but I think you need to be able to have more control and create your own KPIs and measures that are relevant just to your own organization.
• Not sure if you can request a .BAK file of your RE database for restoration and testing on a local machine once your RE database has been converted to NXT.

Read full review

• We've had some minor issues with donors in multiple membership programs receiving the incorrect communications which querying should have eliminated, but on the whole, it's no more or less than with any system.

Read full review

• Without a database we'd be up a creek. It's hard to evaluate or compare to what other options there are, because there really isn't any competition in this field for our size of org.

Read full review