Altru vs Raiser's Edge NXT

• The system is very intuitive and easy to learn, especially the sales functions.
• The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
• Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
• Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!

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• The work center is wonderful for keeping track of prospects. The automatically populating tags on donors records make keeping in touch a breeze.
• The easy-to-read charts and graphs in the analysis portion of NXT gives you clear visual representations of progress towards fundraising goals and allows you to see trends from year to year over campaigns, appeals, and funds.
• NXT is a powerful tool and you need clean data to make it useful. NXT has allowed us to see data holes that need attention.

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• We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting.
• We do not use Altru for volunteer management because of its limited functionality.
• We've run into some software issues not limited to our organization, but these have been resolved in a timely manner.

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• The time frames set in the recent giving lists need to be more adaptable. The choices start at 7 days and then jump to 90 days. We often need to see something like 30 or 45 days instead.
• In general, I would like to see the ability to customize more within a list area. More options for sorting or culling a list by additional qualifiers like funds or appeals or campaigns would be great.
• Additional reporting options should be made available within the NXT system without having to utilize the database version.

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• We've moved from two different software programs to just using Altru.

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• Initially it was a big expense to take on but it paid for itself in one appeal!
• It is intuitive and helps me get the information I need quickly so I can spend my time on important things like meeting one in one with donors and designing campaigns

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