What users are saying about
19 Ratings
Top Rated
219 Ratings
19 Ratings
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Score 8.2 out of 100
Top Rated
219 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Altru

Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

Great for a donor management system. Keeps data accessible, and reports are fairly easy to pull. Sometimes users have confusion on which reports they are trying to get. So much information, so many options - pros and cons. If you have experienced advancement personnel and a designated database administrator, this is an awesome program that can provide so much detail.
Shelley Cotten | TrustRadius Reviewer

Pros

Altru

  • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
  • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
  • Being an all-encompassing database rather than forcing you to use multiple databases.
  • Great customer service and client support, including ongoing updates to better the system.
  • Has a merchandise inventory management system.
Jennifer Dunmire | TrustRadius Reviewer

Raiser's Edge NXT

  • Individual v Organization profile - the RE NXT platform clearly outlines the difference between Individual and Organization constituent profiles.
  • Query - RE NXT has endless opportunities for reporting with it's Query function.
  • Mail - the ability to send out Thank You letters and receipts with the internal mail function allows us to seamlessly communicate with our donors.
Anonymous | TrustRadius Reviewer

Cons

Altru

  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
George Buss, Jr. | TrustRadius Reviewer

Raiser's Edge NXT

  • Consistency of access. The number of times when connectivity (to the database view specifically) has been painfully slow is almost too high to count.
  • Current features. Blackbaud is still building out lots of functionality, so there are many fields that you can't "filter" or sort on, and many database administration/management functions that cannot be done in the beautiful web view yet, which is frustrating.
  • It's not fully compatible with RE7, in that certain fields have been renamed and certain fields are now now better than others for inputting certain data points. An adjustment in data entry and reporting may be required depending on how your organization has been using these fields, including changing historical data in order to make the best use of the powerful analytics tools.
Daniel Bayer | TrustRadius Reviewer

Likelihood to Renew

Altru

Altru 9.1
Based on 1 answer
No answer on this topic is available.

Raiser's Edge NXT

Raiser's Edge NXT 9.7
Based on 17 answers
Raiser's Edge paired with its web-based NXT platform offer a very simple and easy-to-use service for creating and building relationships with a large constituent base. Compared to other similar services, the functionality that this software offers integrates well into the structure of our organization. It offers a variety of user freedom and doesn't create unnecessary obligations by requiring to use certain parts of the software at all, and there is almost always a way to use a part of it in several ways
Brady Craighead | TrustRadius Reviewer

Usability

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 7.9
Based on 22 answers
The raisers edge product has exceeded all expectations in both the tools it provides to assist in our fundraising efforts as well as the service behind it. We are blessed to have blackbaud as a partner and feel that they are very much a part of our success.
Andy Schroeder | TrustRadius Reviewer

Reliability and Availability

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.3
Based on 3 answers
The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.
Anonymous | TrustRadius Reviewer

Performance

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.0
Based on 14 answers
NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.
Anonymous | TrustRadius Reviewer

Support Rating

Altru

Altru 9.3
Based on 4 answers
They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

Raiser's Edge NXT 9.1
Based on 30 answers
I love the chat feature because I can access it easily and continue working on other things while I am waiting. The responses are timely and they are good at following up via email if necessary or escalating the issue. I love being able to access my ticket online to see the status or add to the case also
Anonymous | TrustRadius Reviewer

In-Person Training

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 9.8
Based on 11 answers
Raiser's Edge generally has excellent training, and NXT is no exception. Trainers are energetic, enthusiastic, patient and often will stay behind after to help you with specific tasks and answer organization-specific questions. They are their to help and it shows. They also often encourage participants to share solutions with each other--it's always nice to know how other organizations do things and see if any tricks others have learned along the way work for you, and conversely share your tips and tricks with others
Anonymous | TrustRadius Reviewer

Online Training

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.3
Based on 14 answers
Raiser's Edge has really good training. Some classes should be geared to the user's experience so more advanced users can by pass some of the newer users questions. But I like that the instructors take time for the new users.
Sue Emrick | TrustRadius Reviewer

Implementation Rating

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.4
Based on 13 answers
We adopted NXT when our fundraising department was small, so rolling it out to our officers has been seamless. It took 6-12 months to settle on how to use it, and now have established an in-house users' guide specifying what fields are important. We have had good response from Blackbaud tech support when we have needed it. We are less satisfied with the responses to contractual and billing questions related to implementation.
Damian Lenshek | TrustRadius Reviewer

Alternatives Considered

Altru

We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

The only other similar product I have used is Education Edge in a non-profit secondary school setting. We also used Financial Edge and Raiser's Edge there where all systems were operating simultaneously. It was a great way to approach the different arenas of the organization while utilizing the same system platforms. We are currently implementing AcademicWorks and I will soon be able to comment on its functionality and usage.
Jennifer Askew | TrustRadius Reviewer

Scalability

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.6
Based on 4 answers
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
Lawrence Willim | TrustRadius Reviewer

Return on Investment

Altru

  • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
  • It is very easy to process payment and entry fees to our Museum and programs.
  • It is easy to retrieve accurate information and records of patrons.
Jillian Bock | TrustRadius Reviewer

Raiser's Edge NXT

  • When we moved to include NXT, we actually started saving money because our contract was renegotiated and several of the items we had to pay additional monies for were included in NXT.
  • We've also have a stronger ROI because of the wealth information that is right at the hands of our officers, including ask amounts.
  • We have been able to target better prospects with the included wealth rating information.
Cammi Derr | TrustRadius Reviewer

Screenshots

Pricing Details

Altru

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Raiser's Edge NXT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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