Altru vs Salesforce | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 19 reviews and ratings

Score 8.3 out of 10

Based on 2670 reviews and ratings

Feature Rating Comparison

Altru

Salesforce

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Altru

Salesforce

Case management

Call center management

Help desk management

Altru

Salesforce

Lead management

Email marketing

Altru

Salesforce

Task management

Billing and invoicing management

Reporting

Altru

Salesforce

Forecasting

Pipeline visualization

Customizable reports

Altru

Salesforce

Custom fields

Custom objects

Scripting environment

API for custom integration

Altru

Salesforce

Single sign-on capability

Role-based user permissions

Altru

Salesforce

Social data

Social engagement

Altru

Salesforce

Marketing automation

Compensation management

Altru

Salesforce

Mobile access

Pros

Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
Membership management, including membership card mailing, recurring memberships, and renewal reminders.
Being an all-encompassing database rather than forcing you to use multiple databases.
Great customer service and client support, including ongoing updates to better the system.
Has a merchandise inventory management system.

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Jennifer Dunmire

Development Director

Idaho Botanical GardenNon-Profit Organization Management, 11-50 employees

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Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.

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Verified User

Manager in Professional Services

Automotive Company, 5001-10,000 employees

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Cons

Query system not user-friendly for management with limited database background.
Limited company-to-user support outside of an online community of users. No long term account managers for program.
No email analysis tools for eblasts.
Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.

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George Buss, Jr.

Director of Experience and Education

MinnetristaMuseums and Institutions, 51-200 employees

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When you use custom objects, it can get really slow.
Reporting is great, but rely on Report Types and you can work with up to 3 objects at the same time.
Customer Support could be better for the cost of the license in the Professional Tier.

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Sebastian Pereira

Chief Digital Transformation Officer

SantexComputer Software, 51-200 employees

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Likelihood to Renew

Altru 9.1

Based on 1 answer

No answer on this topic is available.

Salesforce 10.0

Based on 48 answers

While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable

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Account Manager

Camelot EnterprisesApparel & Fashion, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Salesforce 6.0

Based on 43 answers

Salesforce is overpriced, has bad support, and is not very easy to customize. It is not user friendly like the more modern applications people are used to such as Google Meet, Google Sheets, Google Slides, Google Drive etc. Salesforce is constantly trying to sell you another module rather than making their current offering better. And there charges for data storage are absurd. Very easy for your bills to increase.

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Verified User

Manager in Marketing

Electrical & Electronic Manufacturing Company, 51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Salesforce 9.8

Based on 27 answers

Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.

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Salesforce.com Administrator

OPKO Diagnostics, LLCMedical Practice, 51-200 employees

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Performance

No score

No answers yet

No answers on this topic

Salesforce 9.0

Based on 18 answers

Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure

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Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

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Support Rating

Altru 9.3

Based on 4 answers

They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.

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Verified User

Supervisor in Other

Recreational Facilities & Services Company, 11-50 employees

View all 4 answers on this topic

Salesforce 5.9

Based on 40 answers

It usually takes time to get escalated (a couple of days) and the first level of support is not good at all, most of their responses are from a script and sometimes they don't even know what they're saying. We're 3 experienced people supporting our instance, so when we go to support is because we really need it and it's something we cannot take care ourselves.

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Verified User

Team Lead in Information Technology

Packaging and Containers Company, 11-50 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Salesforce 7.9

Based on 11 answers

I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

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Verified User

Analyst in Sales

Computer Software Company, 501-1000 employees

View all 11 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Salesforce 9.1

Based on 15 answers

I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

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Verified User

Program Manager in Information Technology

Computer Software Company, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Salesforce 9.4

Based on 16 answers

Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

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Verified User

Employee in Marketing

Computer Software Company, 11-50 employees

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Alternatives Considered

We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.

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Verified User

Administrator in Information Technology

Museums & Institutions Company, 51-200 employees

View all 11 answers on this topic

The biggest advantage with Salesforce is likely the biggest detractor as well. It is largely a blank slate. The system is not customized to any one business or industry out of the box. You have to design everything - which is great if you are looking for a highly customized system, but very difficult for small or even medium sized firms without help from a 3rd party. We developed everything 100% in house. It has been quite a learning curve, but ultimately we preferred this method to farming out the work.

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Operations Manager

RESOLUT RECommercial Real Estate, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

Salesforce 10.0

Based on 2 answers

I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

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Verified User

Consultant in Sales

Printing Company, 11-50 employees

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Return on Investment

It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
It is very easy to process payment and entry fees to our Museum and programs.
It is easy to retrieve accurate information and records of patrons.

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Museum Education Associate

The Parrish Art MuseumNon-Profit Organization Management, 51-200 employees

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It's impossible to calculate an exact ROI because of the nature for which we use Salesforce. However, it has made reporting on income incredibly easy. I can pull reports on board member donations, or foundations, or corporate money. This allows us to see how our new strategies and campaigns are performing and adjust accordingly.

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Verified User

Employee in Research & Development

Education Management Company, 11-50 employees

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Screenshots

See All (7) Altru Screenshots

See All (3) Salesforce Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Altru Editions & Modules

—

Additional Pricing Details

Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Salesforce Editions & Modules

Edition

Essentials	$25.00¹
Professional	$100.00¹
Enterprise	$175.00¹

Per User Per Month

Additional Pricing Details

—

Rating Summary

Altru

Salesforce

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Salesforce

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Salesforce

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Salesforce

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Salesforce

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Salesforce

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Salesforce

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Salesforce

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Salesforce

Altru

Salesforce

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