Blackbaud Altru vs. Salesforce.org Nonprofit Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud Altru
Score 6.8 out of 10
N/A
Designed for General Admissions OrganizationsN/A
Salesforce.org Nonprofit Cloud
Score 8.3 out of 10
N/A
Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.
$36
per month per user
Pricing
Blackbaud AltruSalesforce.org Nonprofit Cloud
Editions & Modules
No answers on this topic
Sales Cloud - EE
$36
per month per user
Sales + Service Cloud - EE
$48
per month (billed annually) per user
Nonprofit Cloud - EE
$60
per month (billed annually) per user
Nonprofit Cloud - UE
Contact
Offerings
Pricing Offerings
Blackbaud AltruSalesforce.org Nonprofit Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAltru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.
More Pricing Information
Community Pulse
Blackbaud AltruSalesforce.org Nonprofit Cloud
Top Pros
Top Cons
Best Alternatives
Blackbaud AltruSalesforce.org Nonprofit Cloud
Small Businesses
Bloomerang
Bloomerang
Score 9.0 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.0 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
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User Ratings
Blackbaud AltruSalesforce.org Nonprofit Cloud
Likelihood to Recommend
8.2
(11 ratings)
8.4
(29 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.2
(3 ratings)
9.0
(9 ratings)
User Testimonials
Blackbaud AltruSalesforce.org Nonprofit Cloud
Likelihood to Recommend
Blackbaud
Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
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Salesforce
If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
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Pros
Blackbaud
  • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
  • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
  • Being an all-encompassing database rather than forcing you to use multiple databases.
  • Great customer service and client support, including ongoing updates to better the system.
  • Has a merchandise inventory management system.
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Salesforce
  • NPSP is designed to help with donor management.
  • There are free add-ons for volunteer management.
  • There is a new Program Management Module to better manage program participation and attendance.
  • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
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Cons
Blackbaud
  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
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Salesforce
  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
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Likelihood to Renew
Blackbaud
No answers on this topic
Salesforce
There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
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Usability
Blackbaud
No answers on this topic
Salesforce
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
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Support Rating
Blackbaud
They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
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Salesforce
I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
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Alternatives Considered
Blackbaud
We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
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Salesforce
As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
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Return on Investment
Blackbaud
  • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
  • It is very easy to process payment and entry fees to our Museum and programs.
  • It is easy to retrieve accurate information and records of patrons.
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Salesforce
  • Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
  • Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.
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ScreenShots

Blackbaud Altru Screenshots

Screenshot of Constituent Record: Get a true 360-degree view of each constituent's activity.Screenshot of Daily Sales:  Improve sales speed and visitor experience with a smart POSScreenshot of Group Sales:  Keep group sales orders organized and manageableScreenshot of KPIs:  Measure and monitor organizational performanceScreenshot of Membership Dashboard:  Improve membership acquisition and retentionScreenshot of Organizational Calendar:  Effectively manage events, programs, spaces, supplies and equipment

Salesforce.org Nonprofit Cloud Screenshots

Screenshot of Case ManagementScreenshot of Contact RecordScreenshot of Home DashboardScreenshot of Management ModuleScreenshot of Marketing Cloud for Nonprofits