What users are saying about
13 Ratings
10 Ratings
13 Ratings
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Score 5.7 out of 101
10 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

Altru

Altru is best suited for a primary sales system and donor and member management database. It is good at compiling and exporting user data and input into queries and Excel sheets. It is not suited for class and camp registration, especially if they involve multiple days and weeks. Altru does not have the capacity to sell or manage multi-day events, without some manipulation through the "back end" of the system.
Jillian Bock profile photo

Salsa CRM

Salsa CRM was a great software for managing a non-profit organization. I am confident it is appropriate for a non-profit situation, as I have not worked with a for-profit organization needing a database. I am not sure this is the best option; however, we were pleased with the features it allowed for managing a database.
No photo available

Pros

  • The system is very intuitive and easy to learn, especially the sales functions.
  • The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
  • Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
  • Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
Elizabeth Dempsey profile photo
  • Managing donations - Salsa helps keep track of the donations coming in whether they are a one-time donation or a series of donations.
  • Automatic email series (set it up once and it will run without you once you initiate the trigger point.)
  • This software also allows you to set up roles within the company for controlling access to things like donations and data entry.
No photo available

Cons

  • We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise.
  • I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first.
  • I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.
Elizabeth Dempsey profile photo
  • I'd love to seem them add AI functionality to some of the repetitive tasks
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salsa CRM10.0
Based on 1 answer
It suits all of our needs.
No photo available

Usability

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No answers yet
No answers on this topic
Salsa CRM10.0
Based on 1 answer
You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
No photo available

Alternatives Considered

Altru is the only complete, all-in-one solution that meets the RISD Museum's business needs.
Shannon Knight profile photo
We chose Salsa CRM prior to Bloomerang coming into existence. We chose Salsa CRM over the two products (eTapestry wasn't part of Blackbaud at the time) due to costs, ease of use, and fitting into the needs we had within our own agency. We are happy with our choice and aren't second guessing it.
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Return on Investment

  • We've moved from two different software programs to just using Altru.
Gillian Armstrong profile photo
  • As a small nonprofit, we have seen a 100% increase of giving as we push out to social media.
Doris Parker profile photo

Pricing Details

Altru

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

Salsa CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details