What users are saying about

Altru

11 Ratings

Salsa CRM

10 Ratings

Altru

11 Ratings
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Score 5.8 out of 101

Salsa CRM

10 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

Altru

Altru shines in capturing constituent data. If you are looking for a product to collect user info and their use patterns then this database works. The challenge is getting the data out in a format usable for decision making and application. Reporting can be a bear. The preloaded key performance indicators and reports are useful but may not fit your need. Every institution is different, and every department has different needs. This product tries to bridge the gaps to create communication between areas, but at a cost. This will not serve any of the departments at 100% of what is wanted out of a database. Altru is a whole institution choice for the benefit of cross-department collaboration.
George Buss, Jr. profile photo

Salsa CRM

As I mentioned before, I was the decision maker for Salsa CRM. I worked in software prior to moving to nonprofit. I reviewed several software platforms. Salsa CRM was the most intuitive and met my needs as a whole.
Doris Parker profile photo

Pros

  • Point of Sales system, which is very user-friendly, and easy to navigate.
  • Member Database, which is easy to search through to locate information on patrons.
  • Event Calendar and Listings, which is organized and color coded.
Jillian Bock profile photo
  • The software is easy to use
  • The dashboards are a great way to compare results on an annual basis
  • The online browser is handy when working from home or out of the office
No photo available

Cons

  • We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise.
  • I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first.
  • I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.
Elizabeth Dempsey profile photo
  • Reports can be a bit cumbersome
  • We haven't mastered the art of exporting files and tagging records
No photo available

Likelihood to Renew

No score
No answers yet
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Salsa CRM10.0
Based on 1 answer
It suits all of our needs.
No photo available

Usability

No score
No answers yet
No answers on this topic
Salsa CRM10.0
Based on 1 answer
You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
No photo available

Alternatives Considered

Altru is the only complete, all-in-one solution that meets the RISD Museum's business needs.
Shannon Knight profile photo
We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to one another. For example, a ticket sale online will go directly into a record! The majority of our tracking was in Google Drive initially.
Kalyn Hoffman profile photo

Return on Investment

  • It has increased our online ticket sales for programs exponentially. Before Altru our online ticket selling platform for programs was clunky & confusing for customers. Now it is easy to navigate & very customer friendly.
Elizabeth Dempsey profile photo
  • Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected.
  • The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility.
  • We've sold more tickets to our fundraising events with an improved event management system.
Kalyn Hoffman profile photo

Pricing Details

Altru

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

Salsa CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details