What users are saying about
14 Ratings
11 Ratings
14 Ratings
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Score 7.2 out of 101
11 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Altru

Destinations with both membership/donations and admissions will benefit from Altru's capability to track revenue from all angles. As a pretty robust system, you'll find many ways to utilize Altru including through mailings and mailing lists, major donor moves management, merchandise, and online forms.
Jennifer Dunmire profile photo

Salsa CRM

Well suited for sending mass emails or emails to certain groups, sending automated emails, collecting donations, and peer-to-peer communication. They have a good support team. I'm still figuring out how to best manage supporters, it's not as intuitive as I would like. I used to just manage all donor information on Google Sheets, and I still prefer Google Sheets.
Austin Johnson profile photo

Pros

Altru

  • Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
  • Constituent tracking provides powerful data tools to understand all points of contact with visitors.
  • Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
George Buss, Jr. profile photo

Salsa CRM

  • User-Friendly. As a user, it is an intuitive product. When you are working, it is easy to navigate.
  • Fundraising Pages: Salsa Engage allows you to easily and quickly make fundraising pages that can be pushed out to your community of donors.
  • CRM: Easy to manage the constituents. When someone signs up for our fundraising pages, the software captures the demographics and either matches up to the existing donor or creates a new constituent.
  • Salsa CRM listens to their customers and works well with the user base. Most ideas are listened to and can see that requests are pushed out in updates.
Doris Parker profile photo

Cons

Altru

  • There is no online sales for merchandise.
  • The way you have to set up events that span multiple days (such as camps) is currently very clunky and not user-friendly for online registration.
  • The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.
Shannon Knight profile photo

Salsa CRM

  • When we started with Salsa, not every option was available online, some were desktop specific. As it has been some time since I worked with Salsa these have probably been resolved.
  • The ability to communicate between Salsa CRM and other Salsa software options. Sometimes the crossover was not as efficient as was needed.
  • Tagging and setting up rules for particular donors was somewhat confusing - meaning, therefore, that the amount of training needed to implement the software was somewhat intensive.
No photo available

Likelihood to Renew

Altru

No score
No answers yet
No answers on this topic

Salsa CRM

Salsa CRM 10.0
Based on 1 answer
It suits all of our needs.
No photo available

Usability

Altru

No score
No answers yet
No answers on this topic

Salsa CRM

Salsa CRM 10.0
Based on 1 answer
You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
No photo available

Support

Altru

No score
No answers yet
No answers on this topic

Salsa CRM

Salsa CRM 10.0
Based on 1 answer
Their tech support is very good and I am very pleased with it. They speak in non-techie lingo for my non-techie staff just as easily as they speak techie to me (a techie). I appreciate their quick turn around in time to answer our questions and the follow up to make sure their answer(s) helped.
No photo available

Alternatives Considered

Altru

Having used multiple databases to collect data from visitors across all of our points of contact, we found we had information, but no comparison between areas. It was possible to have a volunteer who made a donation, bought a membership, made purchases in the shop, and attended a workshop, but only visited the galleries 1x a year. The result was to have power users without knowing it. While each of the products we had used were fine in their own right, they lacked the ability to tell us what we most needed to know - how often we were used across all of our points of service. Altru gave us that.
George Buss, Jr. profile photo

Salsa CRM

I have reviewed Salsa Engage and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence.
No photo available

Return on Investment

Altru

  • We've had some minor issues with donors in multiple membership programs receiving the incorrect communications which querying should have eliminated, but on the whole, it's no more or less than with any system.
No photo available

Salsa CRM

  • Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected.
  • The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility.
  • We've sold more tickets to our fundraising events with an improved event management system.
Kalyn Hoffman profile photo

Pricing Details

Altru

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salsa CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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