What users are saying about

Altru

11 Ratings

The Raisers Edge

Top Rated
147 Ratings

Altru

11 Ratings
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Score 5.8 out of 101

The Raisers Edge

Top Rated
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

Altru

Altru shines in capturing constituent data. If you are looking for a product to collect user info and their use patterns then this database works. The challenge is getting the data out in a format usable for decision making and application. Reporting can be a bear. The preloaded key performance indicators and reports are useful but may not fit your need. Every institution is different, and every department has different needs. This product tries to bridge the gaps to create communication between areas, but at a cost. This will not serve any of the departments at 100% of what is wanted out of a database. Altru is a whole institution choice for the benefit of cross-department collaboration.
George Buss, Jr. profile photo

The Raisers Edge

The Raisers Edge is great for basic functionalities such as tracking and looking up information about donors and gifts. It is also great for people who will not need the database for more than basic tracking or do not have time or capacity for an extended training. For a situation that requires more in-depth analysis or for someone who will spend a lot of time with the system on a daily basis, I might recommend looking elsewhere.
Elora Tocci profile photo

Pros

  • The system is very intuitive and easy to learn, especially the sales functions.
  • The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
  • Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
  • Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
Elizabeth Dempsey profile photo
  • Running reports and queries is user friendly and intuitive. It could get complicated to run detailed donor reports however they offer some already created reports you may customize.
  • Blackbaud support is available daily to assist in screen sharing , reports, queries.
  • Raisers' dashboard makes it easy to track new donors, lapsed donors and you could customize what you are looking for in the results.
Michelle Hidalgo profile photo

Cons

  • There is no online sales for merchandise.
  • The way you have to set up events that span multiple days (such as camps) is currently very clunky and not user-friendly for online registration.
  • The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.
Shannon Knight profile photo
  • The UX is very old and outdated looking.
  • There are several usability issues like you can't copy certain fields like the ID since it isn't text. You also can't use some of the standard keyboard shortcuts like Ctr+A to select all. These small things can really slow you down when you are working.
  • In order to search you have to select what you are searching for gift, fund, constituent. In other more modern databases like Salesforce you can search across all objects at once which is very helpful. Furthermore, when you are searching certain data can’t be searched on. For example you can’t search on an email address if the individual is logged as a relationship of an organization record
  • When you are querying RE it will often pull duplicate results. If a certain gift or constituent meets more than one criterion it will appear in the query twice. As such, in order to get deduped results you have to run a query through an export or a report so most data sets that you need have to be found in a two step process.
  • You can't add custom fields to RE. Instead you have to rely on attributes in order to add additional information. This works relatively well but it keeps the data segregated onto the attributes tab rather than appearing immediately where you need the information.
  • It is annoying that you can't upload documents and attachments to gifts. Instead, you have to put gift backup onto the media area of the constituent record. This makes it much harder to identify the correct backup document(s) for gifts.
  • This database is extremely expensive. As a nonprofit it's hard to justify the costs.
  • The old versions are not hosted so you have to host them yourself which can be costly and updates are not rolled out automatically. Instead you have to manually update the tool. If there are compatibility issues with the data you have to fix that before upgrading.
Amber Manning profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
The Raisers Edge8.0
Based on 25 answers
Our use of Raiser's Edge is fairly limited and the ROI of a new product would likely not outweigh the challenges of a conversion.
No photo available

Usability

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The Raisers Edge8.0
Based on 9 answers
There are some areas where usability is quite high and other areas where it is quite low. I would not encourage or discourage someone to purchase the product based on "usability" alone.
No photo available

Support

No score
No answers yet
No answers on this topic
The Raisers Edge7.5
Based on 7 answers
There are frequently inexplicably long hold periods and I am often asked to repeat my problems multiple times
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Implementation

No score
No answers yet
No answers on this topic
The Raisers Edge4.7
Based on 3 answers
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
No photo available

Alternatives Considered

Altru is the only complete, all-in-one solution that meets the RISD Museum's business needs.
Shannon Knight profile photo
Tessitura has a fully integrated ticketing system and the ability to be notified when a donor walks into your space. It is much better at predicting donor behavior because it is able to track full engagement with your organization not just donor-specific engagement such as events and donations. However, Raisers Edge is a better fundraising database and is more nuanced in its ability to track donor specific information.
Catherine Miller profile photo

Return on Investment

  • The biggest change at the RISD Museum is that everyone now has access to data. We don't have to guess what our constituents are doing -- we can actually look it up and base decisions on real visitor needs.
Shannon Knight profile photo
  • Ability to strategically track donor engagement and giving.
  • There is not any inherent predictive modeling to predict donor behavior.
  • Because we cannot see ticketing information we do not know when a donor is actually visiting our organization unless they have called us.
Catherine Miller profile photo

Pricing Details

Altru

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

The Raisers Edge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details