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13 Ratings
Top Rated
152 Ratings
13 Ratings
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Score 5.7 out of 101
Top Rated
152 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Altru

Destinations with both membership/donations and admissions will benefit from Altru's capability to track revenue from all angles. As a pretty robust system, you'll find many ways to utilize Altru including through mailings and mailing lists, major donor moves management, merchandise, and online forms.
Jennifer Dunmire profile photo

The Raisers Edge

The Raisers Edge is great for basic functionalities such as tracking and looking up information about donors and gifts. It is also great for people who will not need the database for more than basic tracking or do not have time or capacity for an extended training. For a situation that requires more in-depth analysis or for someone who will spend a lot of time with the system on a daily basis, I might recommend looking elsewhere.
Elora Tocci profile photo

Pros

  • Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
  • Constituent tracking provides powerful data tools to understand all points of contact with visitors.
  • Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
George Buss, Jr. profile photo
  • The Raisers Edge makes it easy to quickly look up a name and find out information about that person all in one place.
  • The Raisers Edge is fairly intuitive for basic functions and does not require much training to get started.
  • The Raisers Edge allows information tracking for multiple pieces of data about a single constituent or gift, which is helpful for understanding trends and big-picture analyses.
Elora Tocci profile photo

Cons

  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
George Buss, Jr. profile photo
  • The consecutive year report is pre-made however it’s not always the most accurate with years of giving.
  • The NXT version consecutive years of giving is sometimes different then the database years.
  • The dashboard is usually off by a small number as far as donor number accuracy compared to query donor count.
Michelle Hidalgo profile photo

Likelihood to Renew

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The Raisers Edge8.0
Based on 25 answers
There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
Michelle Hidalgo profile photo

Usability

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The Raisers Edge8.0
Based on 9 answers
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
Elaine Tucker profile photo

Support

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The Raisers Edge5.6
Based on 8 answers
Basic support is great. But when I have an issue where I've searched the Knowledgebase and asked other users, it's not helpful to send me to a Knowledgebase article I've already read and realized it doesn't solve my issue.
Amy Dana, bCRE profile photo

Implementation

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The Raisers Edge4.7
Based on 3 answers
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
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Alternatives Considered

Having used multiple databases to collect data from visitors across all of our points of contact, we found we had information, but no comparison between areas. It was possible to have a volunteer who made a donation, bought a membership, made purchases in the shop, and attended a workshop, but only visited the galleries 1x a year. The result was to have power users without knowing it. While each of the products we had used were fine in their own right, they lacked the ability to tell us what we most needed to know - how often we were used across all of our points of service. Altru gave us that.
George Buss, Jr. profile photo
I have not used any other database software in my daily work. However, in speaking with other nonprofit professionals, the consensus is that RE is the best there is.
Angela Stumpo, MPA profile photo

Return on Investment

  • It has increased our online ticket sales for programs exponentially. Before Altru our online ticket selling platform for programs was clunky & confusing for customers. Now it is easy to navigate & very customer friendly.
Elizabeth Dempsey profile photo
  • Ability to strategically track donor engagement and giving.
  • There is not any inherent predictive modeling to predict donor behavior.
  • Because we cannot see ticketing information we do not know when a donor is actually visiting our organization unless they have called us.
Catherine Miller profile photo

Pricing Details

Altru

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

The Raisers Edge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details