What users are saying about
19 Ratings
Top Rated
174 Ratings
19 Ratings
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Score 8.2 out of 100
Top Rated
174 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Altru

Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
Anonymous | TrustRadius Reviewer

Raiser's Edge

Raisers Edge is outstanding for storing and reporting on constituent data and communications. There are many options for creating methods of tracking by different information included and also for creating personalized tracking methods.
Raisers Edge is not very well suited for an organization that also has a gift shop and visitors center. Allowing membership admission and item sales is not practical.
Linda Behrman | TrustRadius Reviewer

Pros

Altru

  • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
  • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
  • Being an all-encompassing database rather than forcing you to use multiple databases.
  • Great customer service and client support, including ongoing updates to better the system.
  • Has a merchandise inventory management system.
Jennifer Dunmire | TrustRadius Reviewer

Raiser's Edge

  • The Raisers Edge makes it easy to quickly look up a name and find out information about that person all in one place.
  • The Raisers Edge is fairly intuitive for basic functions and does not require much training to get started.
  • The Raisers Edge allows information tracking for multiple pieces of data about a single constituent or gift, which is helpful for understanding trends and big-picture analyses.
Elora Tocci | TrustRadius Reviewer

Cons

Altru

  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
George Buss, Jr. | TrustRadius Reviewer

Raiser's Edge

  • Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go.
  • Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places.
Lena Trubnikova | TrustRadius Reviewer

Likelihood to Renew

Altru

Altru 9.1
Based on 1 answer
No answer on this topic is available.

Raiser's Edge

Raiser's Edge 6.4
Based on 27 answers
There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
Michelle Hidalgo | TrustRadius Reviewer

Usability

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 9.0
Based on 10 answers
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
Elaine Tucker | TrustRadius Reviewer

Reliability and Availability

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 8.0
Based on 6 answers
Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.
Anonymous | TrustRadius Reviewer

Support Rating

Altru

Altru 9.3
Based on 4 answers
They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
Anonymous | TrustRadius Reviewer

Raiser's Edge

Raiser's Edge 7.7
Based on 38 answers
For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
Anonymous | TrustRadius Reviewer

Implementation Rating

Altru

No score
No answers yet
No answers on this topic

Raiser's Edge

Raiser's Edge 6.0
Based on 10 answers
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
Anonymous | TrustRadius Reviewer

Alternatives Considered

Altru

We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
Anonymous | TrustRadius Reviewer

Raiser's Edge

I have used Banner, Colleague, and more DIY solutions like FileMakerPro and Excel as databases. While I did not personally selected RE as the database for my organization, compared to other database solutions that I have used it is exceptionally functional and user-friendly. The level of detail that RE is able to capture in an organized manner, the ability to easily create custom queries and exports, as well as new advances in integrated payments, mobile solution, and integration with other internal (NetCommunity) and external (Salesforce) software, make it stand out.
Anonymous | TrustRadius Reviewer

Return on Investment

Altru

  • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
  • It is very easy to process payment and entry fees to our Museum and programs.
  • It is easy to retrieve accurate information and records of patrons.
Jillian Bock | TrustRadius Reviewer

Raiser's Edge

  • It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.
Amber Manning | TrustRadius Reviewer

Screenshots

Pricing Details

Altru

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Raiser's Edge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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