Alvaria Compliant Outreach vs. ConnectAndSell

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Compliant Outreach
Score 7.2 out of 10
N/A
Maintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.N/A
ConnectAndSell
Score 6.5 out of 10
N/A
ConnectAndSell takes the problem of getting decision makers on the phone and makes it go away. A typical Sales Rep will have more sales conversations using ConnectAndSell in one hour than they would typically have in an entire week.N/A
Pricing
Alvaria Compliant OutreachConnectAndSell
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria Compliant OutreachConnectAndSell
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$6,000 Diagnostic Evaluation incluses unlimited use for two named users for one month.
Additional Details
More Pricing Information
Community Pulse
Alvaria Compliant OutreachConnectAndSell
Top Pros
Top Cons
Features
Alvaria Compliant OutreachConnectAndSell
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Alvaria Compliant Outreach
8.7
4 Ratings
4% above category average
ConnectAndSell
-
Ratings
Agent dashboard7.04 Ratings00 Ratings
Validate callers9.11 Ratings00 Ratings
Outbound response8.21 Ratings00 Ratings
Call forwarding9.11 Ratings00 Ratings
Click-to-call (CTC)9.11 Ratings00 Ratings
Warm transfer9.11 Ratings00 Ratings
Predictive dialing9.11 Ratings00 Ratings
Interactive voice response9.11 Ratings00 Ratings
REST APIs9.11 Ratings00 Ratings
Call scripts9.11 Ratings00 Ratings
Call tracking9.11 Ratings00 Ratings
Multichannel integration9.11 Ratings00 Ratings
CRM software integration7.02 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Alvaria Compliant Outreach
8.7
2 Ratings
5% above category average
ConnectAndSell
-
Ratings
Inbound call routing9.11 Ratings00 Ratings
Omnichannel inbound routing9.11 Ratings00 Ratings
Recording9.11 Ratings00 Ratings
Quality management6.02 Ratings00 Ratings
Call analytics9.11 Ratings00 Ratings
Historical reporting9.11 Ratings00 Ratings
Live reporting9.11 Ratings00 Ratings
Customer surveys9.11 Ratings00 Ratings
Customer interaction analytics9.11 Ratings00 Ratings
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
ConnectAndSell
5.0
9 Ratings
36% below category average
Contact preview00 Ratings6.09 Ratings
Dialer-CRM integration00 Ratings2.09 Ratings
Call notes & tags00 Ratings6.09 Ratings
Automatic call logging00 Ratings6.09 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
ConnectAndSell
4.7
9 Ratings
47% below category average
Outbound dialing00 Ratings7.09 Ratings
Inbound routing00 Ratings4.04 Ratings
Custom caller ID00 Ratings7.09 Ratings
Click-to-call00 Ratings5.08 Ratings
Recorded voicemail drop00 Ratings2.07 Ratings
Dialer contact import00 Ratings2.08 Ratings
Campaign & list management00 Ratings6.09 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
ConnectAndSell
5.7
9 Ratings
28% below category average
Follow-up calls00 Ratings7.09 Ratings
Dialer reporting & analytics00 Ratings4.09 Ratings
Dialer compliance00 Ratings6.08 Ratings
Best Alternatives
Alvaria Compliant OutreachConnectAndSell
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria Compliant OutreachConnectAndSell
Likelihood to Recommend
7.0
(5 ratings)
5.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(1 ratings)
Support Rating
9.1
(1 ratings)
10.0
(2 ratings)
User Testimonials
Alvaria Compliant OutreachConnectAndSell
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria is well suited for implementing and tracking schedules for employees where strict schedules and timely staffing is important (Call center, retail, etc). Positions that are directly customer-facing are benefitted from an accurate and consistent schedule tracking as there is an hourly workflow to handle. It is less likely to help for positions that have flexible schedules - such as creator work.
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ConnectAndSell, Inc.
If your organization relies on outbound leads through cold calling, this is a great tool for you. ConnectAndSell definitely made the associate's jobs easier at our company and allowed them to produce greater output than they could have done manually without such a tool. This tool is less appropriate if cold calling isn't a big part of your company's lead generation efforts.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Noble uses the same code for either Premise or Cloud, making the decision for us to go 100% Cloud simple. Our industry, like so many others, is looking to migrate to Cloud wherever possible. Deployments in a Cloud environment are much faster, from adding Agent Licenses to implementing additional products in the Noble suite. Noble monitors all servers, and adjusts as necessary, automatically, with courtesy communication to end-user as to what action was taken to prevent any production impacting event.
  • Noble's Enterprise Support is WORLD CLASS, providing 24/7 support. First call resolution is superb, with a "No Hassle" escalation process, all the way to CEO, if necessary. Dedicated Account Management with a tenured group of Level II technicians, assures quick resolution. Enterprise Support comes weekly/bi-weekly meetings to discuss open tickets and opportunities to upgrade to new versions of the product.
  • Customer inspired Road Maps to ensure needs and requirements are met, in a timely manner. Enhancements and product adds are often as a result of customer requests. Noble will tackle one-off requirements for a fee, too.
  • Noble Product Suite is extremely robust, resulting in minimal-to-zero additional vendor requirements, stacking on top of the product. Our IT requirement has been review and consolidates vendors where possible, and bringing Noble into the organization did just that. From Quality Assurance and Compliance to Multi-Session opportunity, Noble reduced the need to engage multiple vendors.
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ConnectAndSell, Inc.
  • Builds lead lists.
  • Maximizes connections with prospects.
  • Provides guidance for how to approach future prospects.
  • Leaves strategic voicemails for prospects.
  • Sends emails based on programmable metrics.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • The system is a little confusing to use because of the segments and packages.
  • The system seems a little outdated compared to workday and is less easy to use.
  • The system doesn't tell you what went wrong in a way that is easy to translate when time off is rejected.
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ConnectAndSell, Inc.
  • One thing that's been difficult about Connect and Sell is some people can tell you've been patched through so if you can work past the initial conversation it ends up working great.
  • The system has worked great with outreach which we've integrated our contacts directly into the system. Because of this the connection between outreach and connect and sell don't always communicate calls and metrics which are crucial for us to know conversion rates.
  • We had a hard time getting the system implemented quickly and working the way we wanted it to. Because of the implementation specialist we were working with problems weren't solved quickly rather they were worked through quickly however they were solved.
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
ConnectAndSell, Inc.
For the right reps who are good at talking to prospects who aren't expecting their call, this is a no brainer.
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
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ConnectAndSell, Inc.
I have had a few support calls with their people. They are totally reachable and helpful, sharing screens, controlling my screen, showing why things happened, not just correcting it. If you have an issue with the software, let them help. They are there for you, and they are friendly, accessible, and happy to do their job.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.
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ConnectAndSell, Inc.
We have moved to Salesloft. Salesloft gave us greater visibility into performance metrics and integrated with more software which in turn helped streamline our business.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
  • Creates a trackable performance for employees to receive direct feedback on ways to improve.
  • Increases time spent by coordinators by creating an additional system along with the payroll scheduling system.
  • Provides easy dispositioning for employees to switch tasks.
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ConnectAndSell, Inc.
  • It gives you greater potential to lock in a client, but I'm not sure from my end if this ROI is worth the headaches. It has a lot of work before it can become a truly reliable source for outbounding.
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ScreenShots

ConnectAndSell Screenshots

Screenshot of ConnectAndSell Advanced Sales Acceleration Technology