Alvaria Compliant Outreach vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Compliant Outreach
Score 7.2 out of 10
N/A
Maintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.N/A
RingCentral Contact Center
Score 7.9 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
Alvaria Compliant OutreachRingCentral Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria Compliant OutreachRingCentral Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Alvaria Compliant OutreachRingCentral Contact Center
Top Pros
Top Cons
Features
Alvaria Compliant OutreachRingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Alvaria Compliant Outreach
8.7
4 Ratings
4% above category average
RingCentral Contact Center
7.7
19 Ratings
8% below category average
Agent dashboard7.04 Ratings7.615 Ratings
Validate callers9.11 Ratings7.210 Ratings
Outbound response8.21 Ratings8.316 Ratings
Call forwarding9.11 Ratings8.817 Ratings
Click-to-call (CTC)9.11 Ratings8.29 Ratings
Warm transfer9.11 Ratings8.010 Ratings
Predictive dialing9.11 Ratings6.95 Ratings
Interactive voice response9.11 Ratings8.59 Ratings
REST APIs9.11 Ratings8.07 Ratings
Call scripts9.11 Ratings6.710 Ratings
Call tracking9.11 Ratings8.710 Ratings
Multichannel integration9.11 Ratings6.610 Ratings
CRM software integration7.02 Ratings6.310 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Alvaria Compliant Outreach
8.7
2 Ratings
5% above category average
RingCentral Contact Center
6.8
18 Ratings
19% below category average
Inbound call routing9.11 Ratings8.316 Ratings
Omnichannel inbound routing9.11 Ratings7.710 Ratings
Recording9.11 Ratings8.316 Ratings
Quality management6.02 Ratings7.114 Ratings
Call analytics9.11 Ratings7.115 Ratings
Historical reporting9.11 Ratings6.015 Ratings
Live reporting9.11 Ratings7.113 Ratings
Customer surveys9.11 Ratings5.17 Ratings
Customer interaction analytics9.11 Ratings4.26 Ratings
Best Alternatives
Alvaria Compliant OutreachRingCentral Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria Compliant OutreachRingCentral Contact Center
Likelihood to Recommend
7.0
(5 ratings)
8.3
(19 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(4 ratings)
Usability
-
(0 ratings)
8.7
(3 ratings)
Support Rating
9.1
(1 ratings)
6.3
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Alvaria Compliant OutreachRingCentral Contact Center
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria is well suited for implementing and tracking schedules for employees where strict schedules and timely staffing is important (Call center, retail, etc). Positions that are directly customer-facing are benefitted from an accurate and consistent schedule tracking as there is an hourly workflow to handle. It is less likely to help for positions that have flexible schedules - such as creator work.
Read full review
RingCentral
The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.
Read full review
Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Noble uses the same code for either Premise or Cloud, making the decision for us to go 100% Cloud simple. Our industry, like so many others, is looking to migrate to Cloud wherever possible. Deployments in a Cloud environment are much faster, from adding Agent Licenses to implementing additional products in the Noble suite. Noble monitors all servers, and adjusts as necessary, automatically, with courtesy communication to end-user as to what action was taken to prevent any production impacting event.
  • Noble's Enterprise Support is WORLD CLASS, providing 24/7 support. First call resolution is superb, with a "No Hassle" escalation process, all the way to CEO, if necessary. Dedicated Account Management with a tenured group of Level II technicians, assures quick resolution. Enterprise Support comes weekly/bi-weekly meetings to discuss open tickets and opportunities to upgrade to new versions of the product.
  • Customer inspired Road Maps to ensure needs and requirements are met, in a timely manner. Enhancements and product adds are often as a result of customer requests. Noble will tackle one-off requirements for a fee, too.
  • Noble Product Suite is extremely robust, resulting in minimal-to-zero additional vendor requirements, stacking on top of the product. Our IT requirement has been review and consolidates vendors where possible, and bringing Noble into the organization did just that. From Quality Assurance and Compliance to Multi-Session opportunity, Noble reduced the need to engage multiple vendors.
Read full review
RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
Read full review
Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • The system is a little confusing to use because of the segments and packages.
  • The system seems a little outdated compared to workday and is less easy to use.
  • The system doesn't tell you what went wrong in a way that is easy to translate when time off is rejected.
Read full review
RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
Read full review
Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
Read full review
Usability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
Read full review
Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
Read full review
RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
Read full review
Implementation Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
Read full review
Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.
Read full review
RingCentral
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. RingCentral also sends us notifications when a customer sends us a text message, whereas Nextiva does not.
Read full review
Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
  • Creates a trackable performance for employees to receive direct feedback on ways to improve.
  • Increases time spent by coordinators by creating an additional system along with the payroll scheduling system.
  • Provides easy dispositioning for employees to switch tasks.
Read full review
RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
Read full review
ScreenShots