Alvaria Compliant Outreach vs. VirtualPBX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Compliant Outreach
Score 7.2 out of 10
N/A
Maintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.N/A
VirtualPBX
Score 8.8 out of 10
N/A
VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.
$12
per month
Pricing
Alvaria Compliant OutreachVirtualPBX
Editions & Modules
No answers on this topic
Starter
$12.00
per month per user
Flex
$19.00
per month per user
Pro
$29.00
per month per user
Premier
$39.00
per month per user
Offerings
Pricing Offerings
Alvaria Compliant OutreachVirtualPBX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Alvaria Compliant OutreachVirtualPBX
Top Pros
Top Cons
Features
Alvaria Compliant OutreachVirtualPBX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Alvaria Compliant Outreach
8.7
4 Ratings
4% above category average
VirtualPBX
-
Ratings
Agent dashboard7.04 Ratings00 Ratings
Validate callers9.11 Ratings00 Ratings
Outbound response8.21 Ratings00 Ratings
Call forwarding9.11 Ratings00 Ratings
Click-to-call (CTC)9.11 Ratings00 Ratings
Warm transfer9.11 Ratings00 Ratings
Predictive dialing9.11 Ratings00 Ratings
Interactive voice response9.11 Ratings00 Ratings
REST APIs9.11 Ratings00 Ratings
Call scripts9.11 Ratings00 Ratings
Call tracking9.11 Ratings00 Ratings
Multichannel integration9.11 Ratings00 Ratings
CRM software integration7.02 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Alvaria Compliant Outreach
8.7
2 Ratings
6% above category average
VirtualPBX
-
Ratings
Inbound call routing9.11 Ratings00 Ratings
Omnichannel inbound routing9.11 Ratings00 Ratings
Recording9.11 Ratings00 Ratings
Quality management6.02 Ratings00 Ratings
Call analytics9.11 Ratings00 Ratings
Historical reporting9.11 Ratings00 Ratings
Live reporting9.11 Ratings00 Ratings
Customer surveys9.11 Ratings00 Ratings
Customer interaction analytics9.11 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
VirtualPBX
9.4
1 Ratings
17% above category average
Hosted PBX00 Ratings9.01 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.01 Ratings
User templates00 Ratings10.01 Ratings
Call reports00 Ratings9.01 Ratings
Directory of employee names00 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
VirtualPBX
9.4
1 Ratings
13% above category average
Answering rules00 Ratings10.01 Ratings
Call recording00 Ratings10.01 Ratings
Call park00 Ratings9.01 Ratings
Call screening00 Ratings9.01 Ratings
Message alerts00 Ratings9.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
VirtualPBX
9.8
1 Ratings
21% above category average
Video conferencing00 Ratings10.01 Ratings
Audio conferencing00 Ratings10.01 Ratings
Video screen sharing00 Ratings9.01 Ratings
Instant messaging00 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
VirtualPBX
9.0
1 Ratings
11% above category average
Mobile app for iOS00 Ratings9.01 Ratings
Mobile app for Android00 Ratings9.01 Ratings
Best Alternatives
Alvaria Compliant OutreachVirtualPBX
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria Compliant OutreachVirtualPBX
Likelihood to Recommend
7.0
(5 ratings)
10.0
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Alvaria Compliant OutreachVirtualPBX
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria is well suited for implementing and tracking schedules for employees where strict schedules and timely staffing is important (Call center, retail, etc). Positions that are directly customer-facing are benefitted from an accurate and consistent schedule tracking as there is an hourly workflow to handle. It is less likely to help for positions that have flexible schedules - such as creator work.
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VirtualPBX
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Noble uses the same code for either Premise or Cloud, making the decision for us to go 100% Cloud simple. Our industry, like so many others, is looking to migrate to Cloud wherever possible. Deployments in a Cloud environment are much faster, from adding Agent Licenses to implementing additional products in the Noble suite. Noble monitors all servers, and adjusts as necessary, automatically, with courtesy communication to end-user as to what action was taken to prevent any production impacting event.
  • Noble's Enterprise Support is WORLD CLASS, providing 24/7 support. First call resolution is superb, with a "No Hassle" escalation process, all the way to CEO, if necessary. Dedicated Account Management with a tenured group of Level II technicians, assures quick resolution. Enterprise Support comes weekly/bi-weekly meetings to discuss open tickets and opportunities to upgrade to new versions of the product.
  • Customer inspired Road Maps to ensure needs and requirements are met, in a timely manner. Enhancements and product adds are often as a result of customer requests. Noble will tackle one-off requirements for a fee, too.
  • Noble Product Suite is extremely robust, resulting in minimal-to-zero additional vendor requirements, stacking on top of the product. Our IT requirement has been review and consolidates vendors where possible, and bringing Noble into the organization did just that. From Quality Assurance and Compliance to Multi-Session opportunity, Noble reduced the need to engage multiple vendors.
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VirtualPBX
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • The system is a little confusing to use because of the segments and packages.
  • The system seems a little outdated compared to workday and is less easy to use.
  • The system doesn't tell you what went wrong in a way that is easy to translate when time off is rejected.
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VirtualPBX
  • Integration of the application and virtual management features in that area such as High Availability
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
VirtualPBX
Once it works and has retain ROI.....keep it going
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
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VirtualPBX
No answers on this topic
Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.
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VirtualPBX
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
  • Creates a trackable performance for employees to receive direct feedback on ways to improve.
  • Increases time spent by coordinators by creating an additional system along with the payroll scheduling system.
  • Provides easy dispositioning for employees to switch tasks.
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VirtualPBX
  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
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ScreenShots