Alvaria CXP Pro vs. Alvaria Quality

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria CXP Pro
Score 8.6 out of 10
N/A
Alvaria CXP Pro (formerly Aspect CX Pro) provides tools for creation and management of digital customer experience and self-service portals and tools, including intelligent chatbots, business user interface, and related analytics.N/A
Alvaria Quality
Score 5.2 out of 10
N/A
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
Pricing
Alvaria CXP ProAlvaria Quality
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria CXP ProAlvaria Quality
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alvaria CXP ProAlvaria Quality
Top Pros

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Top Cons

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Best Alternatives
Alvaria CXP ProAlvaria Quality
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User Ratings
Alvaria CXP ProAlvaria Quality
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Alvaria CXP ProAlvaria Quality
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Alvaria, Inc (Aspect Software + Noble Systems)
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Alvaria, Inc (Aspect Software + Noble Systems)
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Alvaria, Inc (Aspect Software + Noble Systems)
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
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ScreenShots