Alvaria Performance vs. Calabrio Teleopti WFM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Performance
Score 5.4 out of 10
N/A
Alvaria Performance (formerly Aspect Performance Management) is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor.N/A
Calabrio Teleopti WFM
Score 8.7 out of 10
N/A
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
Pricing
Alvaria PerformanceCalabrio Teleopti WFM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria PerformanceCalabrio Teleopti WFM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Alvaria PerformanceCalabrio Teleopti WFM
Top Pros

No answers on this topic

Top Cons
Best Alternatives
Alvaria PerformanceCalabrio Teleopti WFM
Small Businesses
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Score 7.6 out of 10
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Medium-sized Companies
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Score 9.2 out of 10
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Enterprises
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Score 8.9 out of 10
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Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria PerformanceCalabrio Teleopti WFM
Likelihood to Recommend
9.0
(1 ratings)
9.9
(10 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Alvaria PerformanceCalabrio Teleopti WFM
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria Performance is suited for a company that needs to provide an easy way to schedule employees, provide a general schedule to adhere to daily. Alvaria Performance is also good with creating a visual representation of scheduling data to make it easier to view in a hurry. Alvaria Performance is less suited for specific schedule adjustments, it is good for increments of 1hr or more but less useful if change requires minutes.
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Calabrio
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Calabrio
  • Schedule management is intuitive and easy to follow
  • The ability for agents to request and swap shifts works well
  • Agent tools for viewing schedules and requests is user friendly
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Calabrio
  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
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Usability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Calabrio
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Calabrio
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Calabrio
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
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ScreenShots