Alvaria Performance vs. Calibre

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Performance
Score 5.7 out of 10
N/A
Alvaria Performance (formerly Aspect Performance Management) is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor.N/A
Calibre
Score 9.1 out of 10
N/A
Calibre is call center recording software from HigherGround, Inc..N/A
Pricing
Alvaria PerformanceCalibre
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria PerformanceCalibre
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Alvaria PerformanceCalibre
Top Pros

No answers on this topic

Top Cons
Best Alternatives
Alvaria PerformanceCalibre
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.2 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.7 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria PerformanceCalibre
Likelihood to Recommend
9.0
(1 ratings)
9.0
(5 ratings)
Support Rating
-
(0 ratings)
8.5
(2 ratings)
User Testimonials
Alvaria PerformanceCalibre
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria Performance is suited for a company that needs to provide an easy way to schedule employees, provide a general schedule to adhere to daily. Alvaria Performance is also good with creating a visual representation of scheduling data to make it easier to view in a hurry. Alvaria Performance is less suited for specific schedule adjustments, it is good for increments of 1hr or more but less useful if change requires minutes.
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HigherGround, Inc.
Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
HigherGround, Inc.
  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
HigherGround, Inc.
  • I'd like to see more customization.
  • More plugins and plugin notifications.
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
HigherGround, Inc.
Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
HigherGround, Inc.
Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
HigherGround, Inc.
  • Increased the learning time of my team.
  • Allowed for easy exchange of lengthy documents.
  • Provided more up to date general knowledge for the departments.
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ScreenShots