Alvaria Performance vs. Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Performance
Score 5.3 out of 10
N/A
Alvaria Performance (formerly Aspect Performance Management) is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor.N/A
Insights
Score 2.7 out of 10
N/A
Insights is a professional development / coaching platform for teamwork, employee engagement, leadership development, sales and service performance, and change management. It provides employees and managers with Jungian psychology-based psychometric tools that promote self-awareness and teach users how to work more effectively with others, both internally and externally. At the core of the programs is the Insights Discovery profile, which uses a four-color model to illustrate each person's…N/A
Pricing
Alvaria PerformanceInsights
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria PerformanceInsights
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alvaria PerformanceInsights
Top Cons

No answers on this topic

Features
Alvaria PerformanceInsights
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Alvaria Performance
-
Ratings
Insights
5.8
1 Ratings
25% below category average
Corporate goal setting00 Ratings2.71 Ratings
Subordinate goal setting00 Ratings7.31 Ratings
Individual goal setting00 Ratings7.31 Ratings
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User Ratings
Alvaria PerformanceInsights
Likelihood to Recommend
9.0
(1 ratings)
2.7
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
Alvaria PerformanceInsights
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria Performance is suited for a company that needs to provide an easy way to schedule employees, provide a general schedule to adhere to daily. Alvaria Performance is also good with creating a visual representation of scheduling data to make it easier to view in a hurry. Alvaria Performance is less suited for specific schedule adjustments, it is good for increments of 1hr or more but less useful if change requires minutes.
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Insights
I've heard that if set up correctly, for a small company, the software works. Cloud functionality is greatly appreciated.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Insights
  • Cost.
  • Good for small companies.
  • Comes with defaults preprogrammed.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Insights
  • Auditing.
  • Reporting.
  • Flexibility/scaleability.
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Insights
The sectionality of the support structure causes unnecessary delays, lots of confusion, and even misinformation. I miss the old days where you had one person to call, they pulled in any other required resources, and you got a solid and timely answer. Each ticket submitted is a gamble, as the service varies widely from consultant to consultant, and issues are often passed back and forth between support and professional services, with no one taking responsibility for solving the issue. Tickets are ignored for days or weeks at a time, and often the answer is "this is the way the system is designed" and the ticket is closed.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Insights
ADP: Enterprise EV5. Old hosted product, but configurable with full reporting and auditing capabilities and full rights to your own data at all times. I did not make this choice.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Insights
  • It was set up poorly and we're still suffering.
  • Without full auditing capabilities, I'm not able to mitigate all risks.
  • The support structure is severely lacking.
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ScreenShots