Alvaria Performance vs. Intradiem

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Performance
Score 5.4 out of 10
N/A
Alvaria Performance (formerly Aspect Performance Management) is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor.N/A
Intradiem
Score 8.1 out of 10
Enterprise companies (1,001+ employees)
Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.N/A
Pricing
Alvaria PerformanceIntradiem
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria PerformanceIntradiem
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Alvaria PerformanceIntradiem
Top Pros

No answers on this topic

Top Cons
Best Alternatives
Alvaria PerformanceIntradiem
Small Businesses
8x8 Contact Center
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Score 7.6 out of 10
8x8 Contact Center
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Medium-sized Companies
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Score 9.2 out of 10
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Score 9.2 out of 10
Enterprises
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Score 8.9 out of 10
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Score 8.9 out of 10
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User Ratings
Alvaria PerformanceIntradiem
Likelihood to Recommend
9.0
(1 ratings)
9.4
(3 ratings)
User Testimonials
Alvaria PerformanceIntradiem
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria Performance is suited for a company that needs to provide an easy way to schedule employees, provide a general schedule to adhere to daily. Alvaria Performance is also good with creating a visual representation of scheduling data to make it easier to view in a hurry. Alvaria Performance is less suited for specific schedule adjustments, it is good for increments of 1hr or more but less useful if change requires minutes.
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Intradiem
Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Intradiem
  • Great tools on easy activities tracking.
  • Effective behavior analytics production.
  • Easy communication tool.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Intradiem
  • The functionality has been awesome since we deployed it.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Intradiem
  • Saves time pinpointing agents that still need to complete tasks.
  • Saves time during the day to ensure tasks are completed before end of shift.
  • Ensures that priority tasks are completed in the right order.
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ScreenShots