Alvaria Performance vs. Medallia Agent Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Performance
Score 5.4 out of 10
N/A
Alvaria Performance (formerly Aspect Performance Management) is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor.N/A
Medallia Agent Connect
Score 6.7 out of 10
N/A
Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.N/A
Pricing
Alvaria PerformanceMedallia Agent Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria PerformanceMedallia Agent Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Alvaria PerformanceMedallia Agent Connect
Top Pros

No answers on this topic

Top Cons
Best Alternatives
Alvaria PerformanceMedallia Agent Connect
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Playvox
Playvox
Score 8.9 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria PerformanceMedallia Agent Connect
Likelihood to Recommend
9.0
(1 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Alvaria PerformanceMedallia Agent Connect
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria Performance is suited for a company that needs to provide an easy way to schedule employees, provide a general schedule to adhere to daily. Alvaria Performance is also good with creating a visual representation of scheduling data to make it easier to view in a hurry. Alvaria Performance is less suited for specific schedule adjustments, it is good for increments of 1hr or more but less useful if change requires minutes.
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Medallia
The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Medallia
  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Medallia
  • Ability to create and send out different surveys triggered by different customer touchpoints
  • Ability to create surveys that aren't focused solely on agent performance
  • Ability to break down and search the data based on different customer attributes, such as profession or state
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Medallia
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Medallia
We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Medallia
  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
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ScreenShots