Alvaria Quality vs. Chorus by ZoomInfo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Quality
Score 4.6 out of 10
N/A
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
Chorus by ZoomInfo
Score 8.1 out of 10
N/A
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A
Pricing
Alvaria QualityChorus by ZoomInfo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria QualityChorus by ZoomInfo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Alvaria QualityChorus by ZoomInfo
Top Pros
Top Cons
Features
Alvaria QualityChorus by ZoomInfo
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Alvaria Quality
-
Ratings
Chorus by ZoomInfo
8.7
5 Ratings
11% above category average
Speech-to-Text Transcription00 Ratings9.15 Ratings
Keyword Detection00 Ratings9.15 Ratings
Sentiment Analysis00 Ratings8.45 Ratings
Speaker Diarization00 Ratings7.85 Ratings
Call Recording Playback00 Ratings9.35 Ratings
Call Summarization00 Ratings9.15 Ratings
Conversion Metrics00 Ratings8.95 Ratings
Keyword Search & Retrieval00 Ratings9.15 Ratings
Call Tagging00 Ratings7.85 Ratings
Integration with CRM Systems00 Ratings8.84 Ratings
Best Alternatives
Alvaria QualityChorus by ZoomInfo
Small Businesses
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Score 7.6 out of 10
Clari Copilot
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Score 8.9 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Clari
Clari
Score 8.1 out of 10
Enterprises
Playvox
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Score 8.9 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria QualityChorus by ZoomInfo
Likelihood to Recommend
7.0
(1 ratings)
8.6
(269 ratings)
Likelihood to Renew
-
(0 ratings)
6.1
(4 ratings)
Usability
-
(0 ratings)
5.2
(6 ratings)
Support Rating
-
(0 ratings)
8.2
(3 ratings)
Implementation Rating
-
(0 ratings)
7.3
(2 ratings)
Ease of integration
-
(0 ratings)
6.8
(3 ratings)
User Testimonials
Alvaria QualityChorus by ZoomInfo
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
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ZoomInfo
When I do a discovery call with a customer and the customer is open to have the call recorded, it is very useful for me to get a transcript of the information shared and the action items right after the call has ended. I typically will share the link to the recording with my Account Executive, and also with the customer when they asked a demo of our product to be recorded.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
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ZoomInfo
  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
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ZoomInfo
  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
ZoomInfo
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
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Usability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
ZoomInfo
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
ZoomInfo
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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Implementation Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
ZoomInfo
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
ZoomInfo
We stayed with Chorus by ZoomInfo because of the superior way it recaps our calls. Depending on the length of the call and what is being discussed, Chorus by ZoomInfo will usually provide 10 key points in clear detail. When we used Gong, we were finding it was only providing three or four key points. The quality of the recaps was very low as they were very short and were not worded very well.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
ZoomInfo
  • Reducing cost on training for sales persons.
  • As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage.
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ScreenShots

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics