Alvaria Quality vs. Gong

It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.

Incentivized

It is well suited for sales teams, definitely, but any customer-facing role where an employee will be on the phone a lot with clients. Due to the AI functionality, this is a super helpful tool for coaching, accountability, and streamlining your processes. It is less appropriate for team members who aren't having client calls or those who mostly host internal calls.

Incentivized

• Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
• Many options available, entirely customizable for a better accuracy of the tasks.
• Very reliable and easy to use, with multiple format views available.

Incentivized

• Transcribing the meeting. Audio to text.
• Creating meeting summaries that include key follow-up points.
• AI for a user to query the meeting to get key information.
• Breaking down the meeting by the speaker for ease of search and navigating through the meeting.

Incentivized

• There is a lot of options, probably too many and more than 50% are no use to me.
• Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
• Lot of options but UI tends to be a bit slow to load and still empty sometimes.

Incentivized

• sometimes the call will say the wrong contact is speaking. Adding to 'Jims' talk time when it was actually 'John' speaking
• The transcript can be missing some info or mis-dictating what was actually said
• it can be hard to lookup certain calls, sometimes a call won't be under my name even though I booked and ran the meeting

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

Seamless, easy to understand and get around without much research. Between the simplistic options and the fluid layout, I easily got in the tool on day one and found value. I did not need onboarding calls as an end user to easily take advantage of the platform. Which when you have 20+ accounts to manage, time is important.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

Zoom has great integrations and summary tools. There is less insight at the company level, whereas Gong is built to give insight across the customer journey. Zoom pushes to Hubspot nicely, but Hubspot doesn't have the capabilities to organize this data at the company level in the way that Gong does. You can piece together the call recording features, but you can't replace the level of insight that Gong offers at the company level by leveraging call data

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Has provided the ability to refer back to calls and actual hard evidence than guessing what was said on calls based on memory
• Increased alignment across sales, cs, and management providing call summaries and recordings as a single source of truth.
• Has increased cross team collaboration allowing CS and PM teams to work directly together by sharing call recordings and getting right to the specifics of what was said during the meeting as opposed to lengthy response times trying to find the capacity to share details manually with one another; now we just share the specific section of the recording and can continue on with our individual priorities.