Alvaria Quality vs. Maestro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Quality
Score 4.6 out of 10
N/A
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
Maestro
Score 5.3 out of 10
N/A
Maestro is an employee performance and talent mangement software solution offered by Madison.N/A
Pricing
Alvaria QualityMaestro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria QualityMaestro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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Alvaria QualityMaestro
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All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria QualityMaestro
Likelihood to Recommend
7.0
(1 ratings)
9.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Alvaria QualityMaestro
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
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Madison
Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
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Madison
  • Easy progress reports using a type of "mail merge" built in template
  • Reports tab is a nice feature
  • Seems fairly stable and reliable
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
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Madison
  • Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
  • Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
  • Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Madison
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Madison
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Madison
Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Madison
  • Maestro allows me to log all communication with families, eliminating any question as to when I reached out
  • Maestro is a huge time saver with sending progress reports
  • Maestro lacks customization that would make teachers more efficient
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ScreenShots