Alvaria Quality vs. RingEX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Quality
Score 4.8 out of 10
N/A
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
RingEX
Score 7.7 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Pricing
Alvaria QualityRingEX
Editions & Modules
No answers on this topic
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
Alvaria QualityRingEX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
Alvaria QualityRingEX
Top Pros
Top Cons
Features
Alvaria QualityRingEX
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Alvaria Quality
-
Ratings
RingEX
8.1
140 Ratings
1% above category average
Hosted PBX00 Ratings8.080 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.2106 Ratings
User templates00 Ratings7.497 Ratings
Call reports00 Ratings8.1126 Ratings
Directory of employee names00 Ratings8.9124 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Alvaria Quality
-
Ratings
RingEX
8.4
149 Ratings
0% above category average
Answering rules00 Ratings8.3135 Ratings
Call recording00 Ratings8.6126 Ratings
Call park00 Ratings8.3106 Ratings
Call screening00 Ratings8.3116 Ratings
Message alerts00 Ratings8.3140 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Alvaria Quality
-
Ratings
RingEX
8.0
129 Ratings
1% below category average
Video conferencing00 Ratings7.698 Ratings
Audio conferencing00 Ratings8.3113 Ratings
Video screen sharing00 Ratings8.069 Ratings
Instant messaging00 Ratings8.082 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Alvaria Quality
-
Ratings
RingEX
8.8
127 Ratings
8% above category average
Mobile app for iOS00 Ratings8.6112 Ratings
Mobile app for Android00 Ratings9.094 Ratings
Best Alternatives
Alvaria QualityRingEX
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.7 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria QualityRingEX
Likelihood to Recommend
7.0
(1 ratings)
7.8
(159 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(15 ratings)
Usability
-
(0 ratings)
8.5
(11 ratings)
Availability
-
(0 ratings)
8.1
(89 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
5.0
(28 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.8
(6 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.7
(2 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Alvaria QualityRingEX
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
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RingCentral
RingEX is a great solution if you want reliability and flexibility. We can trust that our phones are just going to work when we need them. Our users love the ability to be able to use the app on their mobile phones or computers when they are on the go. The ability to review the call logs makes troubleshooting very easy. The call quality is also very good.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
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RingCentral
  • VOIP calling - call quality is excellent and has replaced our traditional landline phones
  • Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
  • Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
Read full review
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Usability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
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Reliability and Availability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
It is quite reliable, we have the support of being able to identify failures and escalate it, also monitor the failures that are posted on the web about the status of the failures and evolutions. Its easy start-up and access allow us to have better performance and productivity, which in the long run turns into benefits.
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Performance
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
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In-Person Training
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
I really didn't know all the capabilities
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Implementation Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
During the tender process, we met with several other vendors. During this phase, we realized that RingEX was the only vendor we were investigating, and it was its own telecom provider – instead of offering phone software running on someone else’s network. So, we figured, ‘Why not cut out the middleman and partner with a cloud communication provider that also knows how to run a phone network?' More than any other cloud communication vendor, RingEX seemed to understand what we wanted. They listened to our needs and came back with a proposed solution that proved they heard us. They never tried to sell us on bells and whistles they knew we didn’t need. That’s what you want in a tech partner.
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Contract Terms and Pricing Model
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
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Scalability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
RingCentral
  • Better connectivity and communication with team messaging.
  • Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
  • Better privacy for my team by not having to share their mobile numbers as users within RingEX.
  • Easier onboarding of new teammates as new users in RingEX.
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ScreenShots