Alvaria Quality vs. Telonium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Quality
Score 4.6 out of 10
N/A
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
Telonium
Score 8.8 out of 10
N/A
Telonium is a telephony and VoIP software solution from Telonium.
$25
per month
Pricing
Alvaria QualityTelonium
Editions & Modules
No answers on this topic
Call Recording
$9
per month + $0.25/hr of storage.
Virtual Extension
$15
per month
Regular Extension
$25
per month
Offerings
Pricing Offerings
Alvaria QualityTelonium
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Alvaria QualityTelonium
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Alvaria Quality
-
Ratings
Telonium
8.7
3 Ratings
9% above category average
Hosted PBX00 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.03 Ratings
User templates00 Ratings8.03 Ratings
Call reports00 Ratings9.03 Ratings
Directory of employee names00 Ratings8.73 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Alvaria Quality
-
Ratings
Telonium
9.1
3 Ratings
10% above category average
Answering rules00 Ratings8.73 Ratings
Call recording00 Ratings9.33 Ratings
Call park00 Ratings9.03 Ratings
Call screening00 Ratings9.33 Ratings
Message alerts00 Ratings9.03 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Alvaria Quality
-
Ratings
Telonium
9.1
3 Ratings
13% above category average
Video conferencing00 Ratings9.33 Ratings
Audio conferencing00 Ratings8.73 Ratings
Video screen sharing00 Ratings9.33 Ratings
Instant messaging00 Ratings9.03 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Alvaria Quality
-
Ratings
Telonium
8.8
3 Ratings
9% above category average
Mobile app for iOS00 Ratings9.03 Ratings
Mobile app for Android00 Ratings8.73 Ratings
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User Ratings
Alvaria QualityTelonium
Likelihood to Recommend
7.0
(1 ratings)
9.0
(3 ratings)
User Testimonials
Alvaria QualityTelonium
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
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Telonium
Telonium enables us to keep your voice systems automated, allowing us to receive all incoming calls and route them to the appropriate person in your office. We are notified whenever a voicemail message is left on your desk. You can play the voicemail without dialing if you receive an e-mail notification.We can customize our phone system from anywhere. There is no need to schedule a technician to visit your site and make adjustments because all phones are delivered ready to connect. We can use this program to prevent unsolicited telemarketers and phone calls from reaching our phones. It is the ideal solution for a better and safer phone service, with a high percentage of filtered calls in our favor. Telonium makes it as simple as possible for us to launch or relocate your service. When our customers and prospects call you, we only need to provide a few pieces of information, and Telonium will handle the rest. When you need to make changes to your system, all it takes is a phone call or a visit to a customer web portal to make immediate changes.However a high-speed Internet connection is required at the location where the phone will be used.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
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Telonium
  • The control panel function is very good because we can see the progress and work of the agents, individually and also as a group with the different work teams.
  • We have found the call scripts very useful, especially with new agents who still don't know very well how to conduct the conversation with customers.
  • I think the omnichannel support is great because all the communication channels are in the same program, which makes our work easier.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
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Telonium
  • It should include video
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Telonium
Using our Customer Portal, you can customize your phone system from anywhere - all phones are delivered ready to connect! There is no longer any need to schedule a technician to come to your site and make adjustments. Automated operators enable automated systems to accept all incoming calls and route them to the appropriate person in your office.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Telonium
  • We can see how our agents and customer service staff have become more focused on their tasks and have been more effective and successful in resolving customer requests. The system is quite easy to install and use, so we didn't have any inconvenience, so without a doubt, our profit margin increased.
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ScreenShots