Alvaria Quality vs. Tethr

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Quality
Score 4.6 out of 10
N/A
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
Tethr
Score 8.9 out of 10
N/A
Tethr, from CollabIP in Austin, consumes conversational data from the network, cloud or premise using enterprise-class design to ensure security and privacy, to provide insights from customer phone calls and chats. Tethr comes standard with hundreds of pre-built insight categories based on service, sales and CX research. The solution also produces the Tethr Effort Index (TEI) a machine learning-based predictive customer effort score that helps enable users to track customer effort at a…N/A
Pricing
Alvaria QualityTethr
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria QualityTethr
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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User Ratings
Alvaria QualityTethr
Likelihood to Recommend
7.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Alvaria QualityTethr
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
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CollabIP, Inc. (Tethr)
This software is ideal for companies that need to be in permanent contact with their customers and provide them with a better online service through different channels. I also recommend the software to all sales companies, as it will help them to better train their agents and close more contracts.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
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CollabIP, Inc. (Tethr)
  • The intelligence of the software allows the creation of algorithms, metrics, and advanced reports, to train sales agents and improve their sales performance and customer treatment.
  • Allows you to search for recordings or archives of any customer interaction in real-time, to closely monitor and draw from that experience some sales learning and improvement.
  • It has an easy control panel, where you can attend to customers, monitor performance, pull reports, and have everything under control in an easy-to-manage interface.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
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CollabIP, Inc. (Tethr)
  • It would be very useful if it not only made call recordings but the transcription of the call, to have better access to the communication.
  • If it could be integrated with social networks it would be great, so we could also monitor the behavior of our customers through that medium.
  • If I had a database of contacts and customers, it would also be very useful and would facilitate my work.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
CollabIP, Inc. (Tethr)
  • Thanks to the fact that we have been able to have greater and better control of calls, chats, emails, and other interactions with customers, we were able to improve the performance of our agents, correct errors that were in the conversations, and make good manuals and user guides for the agent to know how to deal with customers, expanding our numbers and increasing our sales.
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ScreenShots