Alvaria Workforce vs. APS Payroll

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Workforce
Score 7.3 out of 10
N/A
Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include…N/A
APS Payroll
Score 5.0 out of 10
Mid-Size Companies (51-1,000 employees)
APS is a national workforce management and cloud-based HR solution provider. The platform includes core HR, payroll, time and attendance (including manager and employee self-service), compliance tools, and onboarding.N/A
Pricing
Alvaria WorkforceAPS Payroll
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria WorkforceAPS Payroll
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsOur Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.
More Pricing Information
Features
Alvaria WorkforceAPS Payroll
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
7.6
33 Ratings
4% below category average
Employee demographic data00 Ratings8.030 Ratings
Employment history00 Ratings8.028 Ratings
Job profiles and administration00 Ratings8.021 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.326 Ratings
Organizational charting00 Ratings4.013 Ratings
Organization and location management00 Ratings8.619 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.020 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
9.1
33 Ratings
12% above category average
Pay calculation00 Ratings10.032 Ratings
Support for external payroll vendors00 Ratings8.013 Ratings
Off-cycle/On-Demand payment00 Ratings10.04 Ratings
Benefit plan administration00 Ratings8.822 Ratings
Direct deposit files00 Ratings10.032 Ratings
Salary revision and increment management00 Ratings8.024 Ratings
Reimbursement management00 Ratings8.913 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
10.0
26 Ratings
21% above category average
Approval workflow00 Ratings10.026 Ratings
Balance details00 Ratings9.925 Ratings
Annual carry-forward and encashment00 Ratings10.019 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
8.0
34 Ratings
2% below category average
View and generate pay and benefit information00 Ratings10.033 Ratings
Update personal information00 Ratings10.031 Ratings
View company policy documentation00 Ratings6.823 Ratings
Employee recognition00 Ratings5.014 Ratings
View job history00 Ratings8.023 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
5.8
12 Ratings
30% below category average
Tracking of all physical assets00 Ratings5.812 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
5.6
33 Ratings
31% below category average
Report builder00 Ratings5.133 Ratings
Pre-built reports00 Ratings5.032 Ratings
Ability to combine HR data with external data00 Ratings6.617 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
9.7
19 Ratings
19% above category average
New hire portal00 Ratings9.519 Ratings
Manager tracking tools00 Ratings9.815 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
7.4
11 Ratings
10% below category average
Corporate goal setting00 Ratings8.12 Ratings
Individual goal setting00 Ratings7.89 Ratings
Line-of sight-visibility00 Ratings5.18 Ratings
Performance tracking00 Ratings8.611 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
6.8
13 Ratings
16% below category average
Performance plans00 Ratings7.612 Ratings
Performance improvement plans00 Ratings6.010 Ratings
Review status tracking00 Ratings7.611 Ratings
Review reminders00 Ratings7.212 Ratings
Multiple review frequency00 Ratings5.611 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
5.0
1 Ratings
46% below category average
Create succession plans/pools00 Ratings5.01 Ratings
Candidate ranking00 Ratings5.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Alvaria Workforce
-
Ratings
APS Payroll
8.1
8 Ratings
3% above category average
Job Requisition Management00 Ratings9.56 Ratings
Company Website Posting00 Ratings9.57 Ratings
Publish to Social Media00 Ratings6.16 Ratings
Job Search Site Posting00 Ratings8.86 Ratings
Duplicate Candidate Prevention00 Ratings6.57 Ratings
Applicant Tracking00 Ratings9.16 Ratings
Notifications and Alerts00 Ratings6.98 Ratings
Best Alternatives
Alvaria WorkforceAPS Payroll
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Patriot Software
Patriot Software
Score 9.2 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Playvox
Playvox
Score 8.9 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
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User Ratings
Alvaria WorkforceAPS Payroll
Likelihood to Recommend
9.0
(8 ratings)
1.1
(36 ratings)
Likelihood to Renew
8.6
(5 ratings)
9.7
(6 ratings)
Usability
8.0
(1 ratings)
9.5
(4 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
8.0
(1 ratings)
6.8
(5 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
9.0
(1 ratings)
8.7
(4 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Ease of integration
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Alvaria WorkforceAPS Payroll
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Easy workforce management tool and the dashboard is well designed with multiple accessible functionalities. This platform allows easy data collection across other project management systems and the analytics which the tool provides are excellent and very reliable project planning and easy scheduling with effective and excellent management functionalities and initial implementing is also an easy process.
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APS Payroll
I think that APS Online is scalable to any organization. It's a wonderful product and I have had so many managers that work with me that feel the same way. We haven't been with them quite a year yet but since we've started it has made a world of difference for us. Things to ask about- 1- Do they specialize in or can they accommodate states that you are working in and their various rules? 2- What type of customer service? Do they have a call center or do they have a designated person like APS? 3- How long do your reports stay in the system? (ADP "archived" theirs after a year so we couldn't reach them)
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
  • reliable- multiple employees can be making changes and testing staffing changes without the site crashing
  • easy to balance employee scheduling with your business needs
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APS Payroll
  • It's fast and intuitive. Our previous contractors were ADP and Paychex and neither were intuitive. Our payroll runs have less errors now than with previous vendors. Payroll prep time is down from 5 hours with ADP to 2 hours with APS for the HR Manager.
  • The limiters are great. I'm always afraid of that error that no one caught. Let's assume that you add a $200 limiter to overtime. Any time that a staff member is about to receive more than $200 in overtime for that pay period, a red flag goes up for the HR manager to double check.
  • We have 3 programs in public schools that block certain ports. APS has a 2nd feature using GPS so that staff can only check in for their shift while they are in the designated GPS range. Great for someone who has to report to a remote location. Just add the GPS coordinates and they can't check until they get to the project.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • The configuration of the system is quite complex and very difficult to administer.
  • Initial training on the product is simply focused on the product and it typically not done using a customers real data. Since many customers do not have a strong background in WFM to begin with, the training should focus more on the fundamental of WFM before it dives into how to use the tool. You have to learn more about how it is best to use the tool for real world environments and not just how to click here and go there.
  • RTA has not been updated in years. It does not offer real-time schedule adherence scores and the reporting is terrible. Reporting is specific to each workspace and you lose data each time you close a workspace.
  • The shrinkage calculator feature that was added a few years ago is a great feature but very difficult to reconcile. If you are not an extreme expert with the very confusing superstate philosophy in eWFM it can be disastrous.
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APS Payroll
  • Reporting - We have six different business units and the reporting is separate for all three. Most reporting I do requires information from all business units so am running six reports and then copying and pasting to get the report I need.
  • Multi-state taxes - We have a number of employees who live in New York and work in New Jersey. APS OnLine is designed to accommodate one state withholding so ability to have "worked in" state and "lived in" state taxes withheld went away. This was a shortfall.
  • The Carrier connection setup took much longer than expected. After a year, we are still having some issues with some items transferring over to the GL.
  • The CA overtime calculation does not calculate after 8 hours per day, only on the 40 per week so we override each week.
  • Reporting - when running Benefit reports, it recognizes employees who formerly carried the plan but may have dropped it. To get around this, we have to delete off the employee's record so the history is not readily available.
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
While I support other customers who utilize the software, the response from our customers is over-whelmingly positive. Many customers who have not had any type of workforce management software in the past use spreadsheets to schedule and forecast agents. This can be extremely complicated and a nightmare to control. The time saved by having a product that can quickly complete these functions for you is worth the investment. Also, we have several customers who had no way to track what their agents are doing and have found many problems in their call-center with the software. After rolling out a program where their adherence was tracked and actually 'mattered', they were able to see increased efficency from their agents.
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APS Payroll
I have been using the system for over a year now and feel more comfortable with the functionality of it. I have just recently implemented the benefit administration portion.
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Usability
Alvaria, Inc (Aspect Software + Noble Systems)
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
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APS Payroll
In general, it's a great system to use. We were looking for simplicity and ease of use and have received raves from our employees in their ability to access and make use of the system. There is still so much more that we have yet to gain as we continue working through each of the modules.
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Reliability and Availability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
APS Payroll
I haven't had any outages
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Performance
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
APS Payroll
Very quick
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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APS Payroll
I had to learn APS on my own, and the support team held my hand. They are still there when I have an occasional question. Anytime I need support, I can call my rep or send an email and help is on the way, without failure. The support team is awesome
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In-Person Training
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
APS Payroll
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
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Online Training
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
APS Payroll
We had great webinars.
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Implementation Rating
Alvaria, Inc (Aspect Software + Noble Systems)
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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APS Payroll
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
I have used NICE IEX Workforce Management in addition to Aspect Workforce Management, both tools are great at what they do. Aspect however builds its forecast model continuously, adding more information to the model everyday, where are with IEX, the model has to be built each and every time from used selections each week. IEX does not have a historical base model to reference, where Aspect does.
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APS Payroll
Paychex was probably the best system, but the constant shifting of support teams caused a loss of institutional knowledge every time. ADP was impersonal and support phone calls almost always went overseas. The lack of knowledge of the support service was disturbing. It was hoped that APS would provide a good system with quality support. Support normally isn't bad other than the journal entry.
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Scalability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
APS Payroll
I've never had a problem with the system nor in finding the right information.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
  • The workforce management team was able to decrease the cycle time forecasting, staffing and scheduling staff; resulted in higher employee engagement
  • The scenario based planning enabled us to develop a more accurate call volume forecast thus staffing the contact centers appropriately; approximately $500k savings realized in labor expenses (reduced FTE headcount, while meeting the same level of service level measures)
  • Improved customer experience due to staffing the call center properly (answered 80 percent of our calls within 20 seconds)
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APS Payroll
  • We were able to transition quickly and continue to successfully hire and onboard new hires for several Clubs that opened within weeks of moving to APS.
  • We do struggle a bit with the ease of reporting simply because our locations are all under separate EIN and that can make it difficult to easily combine data queried under custom reports, so the volume of reporting that I might wish to be able to push through weekly in order to help address 'real time' trends is not always available.
  • The lack of effective dating for position and wage changes does mean that HR and available APS data is not 'real time' accurate and that HR does need to return to the system to update changes well after-the-fact, which is not ideal.
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ScreenShots

APS Payroll Screenshots

Screenshot of Benefits Administration Dashboard