Alyce by Sendoso vs. Kennected

I've used all the sending platforms (Sendoso, Reachdesk, Loop & Tie, Alyce, and Surgar Wish). I've had the most success with Alyce. We're a global SaaS platform with presence in NAM, EMEA and APAC. We're valued at $2B and drive around $2.5M in sales. As a demand gen team we have about ~$12M in program spend, so I'd say the tool is suitable for a scaling mid-market/enterprise brand that's focused on ROI, efficiency and scaling. I'm not sure who Alyce is not suitable for to be honest, I can only speak from my experience using it in my current role. I imagine it's not suitable for a company whose tech stack cannot integrate with Alyce.

Incentivized

They made several false statements to us during the sales process. They continued charging us after we cancelled well over two months ago. They refuse to give a refund and overall it seems they are in trouble.

• Alyce's dynamic features empower users to tailor gifts for specific campaigns, enhancing targeting precision.
• Alyce's evolving product roadmap promises continuous innovation, keeping users at the forefront of personalized engagement strategies.
• Alyce's integrations with CRM systems streamline workflows, ensuring a seamless user experience.
• Users appreciate the platform's commitment to sustainability, aligning their outreach efforts with eco-friendly practices.

Incentivized

• Their sales team is cool
• Website looks nice
• Cheap price

• Integration with Calendly and making it so BDRs can link their AE's calendars and still send gifts
• A dark mode on the site would be greatly appreciated
• Definitely could use a little more variety in gifts available

Incentivized

• Giving false information to customers
• Still charging months after a user cancels
• Support team is wildly ineffective
• Poor leadership

The main difference between Alyce and Sendoso's use at RingCentral is Alyce is more reliable and gets better meetings set. Sendoso is more of a confirmation for the meeting the very next day. More employees at RingCentral have access to Alyce and not Sendoso. Alyce is the better application and everyone loves it.

Incentivized

• Alyce has helped me lure in prospects that didn't respond to any other activity, catching last chance/lost cause meetings
• Out of 10 door opening gifting emails I sent out with the sole purpose of booking a meeting, I got a booking. 10% booking rate off emails is great!

Incentivized

• Has had a negative ROI for us
• Spent months for nothing
• Driving accounting nuts because we’re being charged after we cancelled