4 Ratings
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Score 7.2 out of 100
4 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Alyce

I would recommend Alyce to large companies because that is all that is allowed on their platform after their series funding
Corrie McDonald | TrustRadius Reviewer

Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
10.0
Dialer-CRM integration
Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
10.0
Call notes & tags
Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
10.0
Automatic call logging
Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
10.0

Core Dialer

Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
9.3
Outbound dialing
Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
10.0
Custom caller ID
Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
10.0
Dialer contact import
Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
10.0
Campaign & list management
Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
7.0

Call Follow-up and Quality Assurance

Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
7.5
Follow-up calls
Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
7.0
Dialer reporting & analytics
Alyce
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
8.0

Pros

Alyce

No answers on this topic

Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

Cons

Alyce

No answers on this topic

Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alyce

No answers on this topic

Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

Return on Investment

Alyce

No answers on this topic

Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

Pricing Details

Alyce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alyce
6.0
Koncert Agent-Assisted Dialer (formerly ConnectLeader Team Dialer)
10.0

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