Amadeus cytric Travel & Expense Management vs. Upside Business Travel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amadeus cytric Travel & Expense Management
Score 9.8 out of 10
N/A
Amadeus offers the cytric Travel & Expense Management application suite, supporting corporate travel management with booking and expense controls and management.N/A
Upside Business Travel
Score 9.3 out of 10
N/A
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.N/A
Pricing
Amadeus cytric Travel & Expense ManagementUpside Business Travel
Editions & Modules
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Offerings
Pricing Offerings
Amadeus cytric Travel & Expense ManagementUpside Business Travel
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amadeus cytric Travel & Expense ManagementUpside Business Travel
Top Pros

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Top Cons

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Amadeus cytric Travel & Expense ManagementUpside Business Travel
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User Ratings
Amadeus cytric Travel & Expense ManagementUpside Business Travel
Likelihood to Recommend
-
(0 ratings)
9.4
(7 ratings)
Support Rating
-
(0 ratings)
10.0
(5 ratings)
User Testimonials
Amadeus cytric Travel & Expense ManagementUpside Business Travel
Likelihood to Recommend
Amadeus IT Group
No answers on this topic
Upside Business Travel
I've used other big name solutions before, but Upside's customer service is really what puts them head and shoulders above the rest. I don't worry about getting someone who has no idea what they're doing when I call Upside - whoever I get is going to be able to answer my questions and get my issues sorted out. That's a huge help
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Pros
Amadeus IT Group
No answers on this topic
Upside Business Travel
  • Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies.
  • Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality.
  • Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards.
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Cons
Amadeus IT Group
No answers on this topic
Upside Business Travel
  • Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
  • Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.
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Support Rating
Amadeus IT Group
No answers on this topic
Upside Business Travel
The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.
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Alternatives Considered
Amadeus IT Group
No answers on this topic
Upside Business Travel
I was not a part of the change process, but I am quite happy using Upside over Concur. We were charged just to speak with an agent, and there wasn't an option to communicate online. I love having the chat option with Upside. I do miss the ability to put travel plans on hold to allow colleagues the opportunity to review it before I book, but the pros of Upside far outweigh the cons.
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Return on Investment
Amadeus IT Group
No answers on this topic
Upside Business Travel
  • It has streamlined the process for booking travel for our company.
  • They send me reports instead of me having to create them on my own.
  • It saves time at every turn.
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