What users are saying about
18 Ratings
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Top Rated
885 Ratings
18 Ratings
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Score 7.1 out of 101

Confluence

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Top Rated
885 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Confluence

Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.0
Confluence
High quality audio
Amazon Chime
8.6
Confluence
High quality video
Amazon Chime
8.4
Confluence
Low bandwidth requirements
Amazon Chime
7.1
Confluence
Mobile support
Amazon Chime
7.7
Confluence

Screen Sharing

Amazon Chime
7.6
Confluence
Desktop sharing
Amazon Chime
7.7
Confluence
Whiteboards
Amazon Chime
7.5
Confluence

Online Meetings / Events

Amazon Chime
7.5
Confluence
Calendar integration
Amazon Chime
6.9
Confluence
Meeting initiation
Amazon Chime
7.7
Confluence
Integrates with social media
Amazon Chime
7.5
Confluence
Record meetings / events
Amazon Chime
8.0
Confluence
Slideshows
Amazon Chime
7.5
Confluence

Online Events Collaboration

Amazon Chime
7.1
Confluence
Live chat
Amazon Chime
7.9
Confluence
Audience polling
Amazon Chime
6.5
Confluence
Q&A
Amazon Chime
6.9
Confluence

Online Events Security

Amazon Chime
7.6
Confluence
User authentication
Amazon Chime
7.7
Confluence
Participant roles & permissions
Amazon Chime
7.9
Confluence
Confidential attendee list
Amazon Chime
7.3
Confluence

Project Management

Amazon Chime
Confluence
7.5
Task Management
Amazon Chime
Confluence
7.8
Gantt Charts
Amazon Chime
Confluence
7.6
Scheduling
Amazon Chime
Confluence
7.0
Workflow Automation
Amazon Chime
Confluence
7.6
Mobile Access
Amazon Chime
Confluence
7.4
Search
Amazon Chime
Confluence
7.5
Visual planning tools
Amazon Chime
Confluence
7.7

Communication

Amazon Chime
Confluence
7.9
Chat
Amazon Chime
Confluence
6.4
Notifications
Amazon Chime
Confluence
8.4
Discussions
Amazon Chime
Confluence
8.3
Surveys
Amazon Chime
Confluence
7.1
Internal knowledgebase
Amazon Chime
Confluence
8.9
Integrates with GoToMeeting
Amazon Chime
Confluence
6.0
Integrates with Gmail and Google Hangouts
Amazon Chime
Confluence
8.8
Integrates with Outlook
Amazon Chime
Confluence
9.3

File Sharing & Management

Amazon Chime
Confluence
8.2
Versioning
Amazon Chime
Confluence
9.0
Video files
Amazon Chime
Confluence
7.5
Audio files
Amazon Chime
Confluence
8.2
Document collaboration
Amazon Chime
Confluence
8.6
Access control
Amazon Chime
Confluence
8.6
Advanced security features
Amazon Chime
Confluence
8.5
Integrates with Google Drive
Amazon Chime
Confluence
7.3
Device sync
Amazon Chime
Confluence
8.1

Pros

Amazon Chime

  • Very simple custom URL for easy sharing. No long dial in, participant codes, international numbers.
  • No software to download for either party, probably the best reason to switch. People hate when you invite them to a meeting and then you first have to download the software. Many companies block their employees from downloading outside software.
  • Manage Team. It is very easy to manage the users on your account, add, delete. This is a huge time saver.
No photo available

Confluence

  • Collaboration. Confluence allows our entire organization to collaborate together. Instead of storing files and documents in folders, Confluence stores the files including versions, allows comments and context to be added, assigns permissions, and tracks workflows all in one place.
  • Organization. Confluence is great at keeping everything organized. Assuming you set up your structure properly, it is easy to find your place in Confluence. Furthermore, the search engine allows you to search the entire instance for information.
  • Notification. Confluence sends email notifications when you are referenced by someone else, assigned a duty, or any change is made to a page or group that you are subscribed to.
Chris Snelling, CFA profile photo

Cons

Amazon Chime

  • Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified.
  • It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc.
  • Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!
Jesse Bickel, MS - PMP profile photo

Confluence

  • Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
  • Posting on Atlassian can also take more time than expected due to the plethora of options available.
  • Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
Alexandria Alvarez Gerbasi profile photo

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA profile photo

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Confluence

Confluence 8.4
Based on 9 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.
Sean Scott profile photo

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

Confluence

Confluence 9.7
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo profile photo

Support

Amazon Chime

Amazon Chime 6.0
Based on 1 answer
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.
No photo available

Confluence

Confluence 8.5
Based on 18 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer profile photo

Alternatives Considered

Amazon Chime

AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. Equipment required, quality and cost is what makes this a great product.
No photo available

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor profile photo

Return on Investment

Amazon Chime

  • We use the free version, and we benefit from better access to discussions with prospective hires which can lead to increase win percentage.
No photo available

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen profile photo

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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