What users are saying about
32 Ratings
1079 Ratings
32 Ratings
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Score 8.5 out of 100
1079 Ratings
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Score 8 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Confluence

Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Confluence
High quality audio
Amazon Chime
8.9
Confluence
High quality video
Amazon Chime
8.8
Confluence
Low bandwidth requirements
Amazon Chime
8.4
Confluence
Mobile support
Amazon Chime
8.2
Confluence

Screen Sharing

Amazon Chime
8.6
Confluence
Desktop sharing
Amazon Chime
9.2
Confluence
Whiteboards
Amazon Chime
8.0
Confluence

Online Meetings / Events

Amazon Chime
9.1
Confluence
Calendar integration
Amazon Chime
9.0
Confluence
Meeting initiation
Amazon Chime
8.8
Confluence
Integrates with social media
Amazon Chime
9.5
Confluence
Record meetings / events
Amazon Chime
8.8
Confluence
Slideshows
Amazon Chime
9.3
Confluence

Online Events Collaboration

Amazon Chime
9.4
Confluence
Live chat
Amazon Chime
9.1
Confluence
Audience polling
Amazon Chime
9.8
Confluence
Q&A
Amazon Chime
9.1
Confluence

Online Events Security

Amazon Chime
9.2
Confluence
User authentication
Amazon Chime
9.4
Confluence
Participant roles & permissions
Amazon Chime
8.8
Confluence
Confidential attendee list
Amazon Chime
9.4
Confluence

Project Management

Amazon Chime
Confluence
7.9
Task Management
Amazon Chime
Confluence
8.7
Gantt Charts
Amazon Chime
Confluence
7.9
Scheduling
Amazon Chime
Confluence
7.2
Workflow Automation
Amazon Chime
Confluence
7.7
Mobile Access
Amazon Chime
Confluence
8.0
Search
Amazon Chime
Confluence
7.9
Visual planning tools
Amazon Chime
Confluence
7.9

Communication

Amazon Chime
Confluence
8.0
Chat
Amazon Chime
Confluence
6.4
Notifications
Amazon Chime
Confluence
8.8
Discussions
Amazon Chime
Confluence
8.2
Surveys
Amazon Chime
Confluence
7.0
Internal knowledgebase
Amazon Chime
Confluence
8.8
Integrates with GoToMeeting
Amazon Chime
Confluence
6.0
Integrates with Gmail and Google Hangouts
Amazon Chime
Confluence
9.3
Integrates with Outlook
Amazon Chime
Confluence
9.6

File Sharing & Management

Amazon Chime
Confluence
8.4
Versioning
Amazon Chime
Confluence
8.6
Video files
Amazon Chime
Confluence
8.0
Audio files
Amazon Chime
Confluence
8.2
Document collaboration
Amazon Chime
Confluence
8.8
Access control
Amazon Chime
Confluence
9.0
Advanced security features
Amazon Chime
Confluence
8.8
Integrates with Google Drive
Amazon Chime
Confluence
8.0
Device sync
Amazon Chime
Confluence
8.0

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Confluence

  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
Anonymous | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Confluence

  • Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
  • Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Chris Snelling, CFA | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Confluence

Confluence 8.6
Based on 9 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Amazon Chime

No score
No answers yet
No answers on this topic

Confluence

Confluence 10.0
Based on 4 answers
It is always on, always ready. It is very adaptable and reliable.
Anonymous | TrustRadius Reviewer

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

Confluence

Confluence 9.8
Based on 8 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

Implementation Rating

Amazon Chime

No score
No answers yet
No answers on this topic

Confluence

Confluence 9.0
Based on 3 answers
Great process overall
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Confluence

Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Scalability

Amazon Chime

No score
No answers yet
No answers on this topic

Confluence

Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Confluence
8.5

Likelihood to Renew

Amazon Chime
Confluence
10.0

Usability

Amazon Chime
Confluence
8.6

Reliability and Availability

Amazon Chime
Confluence
10.0

Performance

Amazon Chime
Confluence
9.8

Support Rating

Amazon Chime
8.3
Confluence
8.5

Implementation Rating

Amazon Chime
Confluence
9.0

Scalability

Amazon Chime
Confluence
10.0

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