What users are saying about
16 Ratings

BlueJeans

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Top Rated
416 Ratings
16 Ratings
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Score 7 out of 101

BlueJeans

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Top Rated
416 Ratings
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Score 8.7 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

BlueJeans

BlueJeans is well-suited for our group meetings of about 15 people, and also well-suited for one-on-one screen sharing. Something along that line that I like is also the feature of "screen share only." Sometimes I start talking to someone on the phone, and we realize it would be better to see each other's screens. I can give them my permanent personal meeting ID and we can join as "screen share only," still talking on the phone, so that we don't have to switch audio but can just keep talking as we get the screen set up. As for where it's less appropriate, if you are screen sharing and rely a lot on chat, especially chat that cannot be seen by others, it's not well-suited for that.
J Lee Harshbarger profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
BlueJeans
8.3
High quality audio
Amazon Chime
8.7
BlueJeans
8.6
High quality video
Amazon Chime
8.5
BlueJeans
8.6
Low bandwidth requirements
Amazon Chime
6.8
BlueJeans
7.6
Mobile support
Amazon Chime
7.6
BlueJeans
8.4

Screen Sharing

Amazon Chime
7.6
BlueJeans
8.3
Desktop sharing
Amazon Chime
7.6
BlueJeans
8.8
Whiteboards
Amazon Chime
7.5
BlueJeans
7.8

Online Meetings / Events

Amazon Chime
7.6
BlueJeans
8.3
Calendar integration
Amazon Chime
6.8
BlueJeans
8.2
Meeting initiation
Amazon Chime
7.8
BlueJeans
8.5
Integrates with social media
Amazon Chime
7.5
BlueJeans
7.5
Record meetings / events
Amazon Chime
8.0
BlueJeans
8.7
Slideshows
Amazon Chime
7.7
BlueJeans
8.4

Online Events Collaboration

Amazon Chime
7.2
BlueJeans
8.3
Live chat
Amazon Chime
8.0
BlueJeans
8.5
Audience polling
Amazon Chime
6.5
BlueJeans
8.2
Q&A
Amazon Chime
7.0
BlueJeans
8.3

Online Events Security

Amazon Chime
7.2
BlueJeans
8.2
User authentication
Amazon Chime
7.5
BlueJeans
8.4
Participant roles & permissions
Amazon Chime
7.7
BlueJeans
8.1
Confidential attendee list
Amazon Chime
6.5
BlueJeans
8.1

Pros

  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
Emma McCarthy profile photo
  • Ease of use, no exhaustive directions needed. Sign on and follow the prompts
  • Never a struggle. Send out the room link, and they are on
  • Affordable
  • Communication of updates helps keep us informed
Heather McNulty profile photo

Cons

  • Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified.
  • It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc.
  • Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!
Jesse Bickel, MS - PMP profile photo
  • The majority of my coworkers use Zoom. I wish BlueJeans was more widely known and used!!!
  • The Live function for FB is amazing but I am always confused when I hit the button to go Live and then type in the title. I don't know if I'm Live yet and unsure of when its gone Live. This is minor.
  • I would love to see the ability to go Live on multiple Facebook pages with one broadcast.
Kymber Williams profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
BlueJeans8.5
Based on 10 answers
Really because the audio and video quality is so good that we really have no reason to look elsewhere. Also the cost of hardware to have it installed in all of our conference rooms was quite high, and competing products would not use the same setup. Also to go to the next tier of product would be 4x as expensive per room, and not really worth it
Ryan Scherding profile photo

Usability

No score
No answers yet
No answers on this topic
BlueJeans8.8
Based on 198 answers
Sometimes people have a difficult time getting the app downloaded or getting their camera or mic turned on - but I feel like that is probably user error. I love that when someone turns their camera off in a meeting they disappear from the screen. It is easy to use, join, and understand!
Kymber Williams profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
BlueJeans10.0
Based on 2 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson profile photo

Performance

No score
No answers yet
No answers on this topic
BlueJeans9.0
Based on 2 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson profile photo

Support

No score
No answers yet
No answers on this topic
BlueJeans8.7
Based on 7 answers
They've been easy to contact, knowledgeable, and helpful. Tickets aren't left to die. Most of the time we don't need them, but in January 2018 when they switched from version 1 to 2, we needed support extensively, and this is the kind of situation where you learn what a company's support is really like. The version change was a disaster for us -- everything worked fine in 1, but in 2 we couldn't even hold a meeting because it keep disconnecting everyone, or audio didn't work, and all kinds of craziness, especially for people with Windows computers. They couldn't figure out what the problem was because they could not reproduce it. We finally asked them to give us version 1 back, and they did, but they continued to work on the issue until it finally got resolved. It took a couple months, but once it got resolved, we haven't had troubles with version 2 anymore.
J Lee Harshbarger profile photo

Online Training

No score
No answers yet
No answers on this topic
BlueJeans8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson profile photo

Implementation

No score
No answers yet
No answers on this topic
BlueJeans9.0
Based on 7 answers
It was not as hard as initially thought
Marcus Manderson profile photo

Alternatives Considered

Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Jesse Bickel, MS - PMP profile photo
Zoom is an interesting product but when we tested it the quality was noticeably degraded from what we experience with BlueJeans.
Jeff Holquist profile photo

Scalability

No score
No answers yet
No answers on this topic
BlueJeans8.5
Based on 2 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson profile photo

Return on Investment

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo
  • Most importantly, it opened up new deployment options for our main service: education.
  • We now offer online courses that are part of the official curriculum and imparted in a 100% synchronous fashion.
  • It has helped us foster innovation in the classroom by opening the doors to international instructors who connect remotely.
  • The number of users and demand for this service in our campus has increased drastically since we first started with BlueJeans.
Juan Carlos Molina Castejón profile photo

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BlueJeans

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details