What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
460 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

BlueJeans

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
460 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

BlueJeans

A good scenario is when you don't have a video conference infrastructure in all your offices and you need to join them together. In this case, BlueJeans can join them with good quality. A less appropriate scenario is when you have all your infrastructure based on only one vendor. I think in this scenario BlueJeans is not a good solution.
Mauro Osvaldo Sepulveda Gutierrez profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
BlueJeans
8.3
High quality audio
Amazon Chime
8.6
BlueJeans
8.6
High quality video
Amazon Chime
8.5
BlueJeans
8.6
Low bandwidth requirements
Amazon Chime
7.0
BlueJeans
7.6
Mobile support
Amazon Chime
7.6
BlueJeans
8.4

Screen Sharing

Amazon Chime
7.6
BlueJeans
8.3
Desktop sharing
Amazon Chime
7.6
BlueJeans
8.7
Whiteboards
Amazon Chime
7.5
BlueJeans
7.8

Online Meetings / Events

Amazon Chime
7.6
BlueJeans
8.2
Calendar integration
Amazon Chime
7.0
BlueJeans
8.2
Meeting initiation
Amazon Chime
7.8
BlueJeans
8.5
Integrates with social media
Amazon Chime
7.5
BlueJeans
7.5
Record meetings / events
Amazon Chime
8.0
BlueJeans
8.7
Slideshows
Amazon Chime
7.7
BlueJeans
8.4

Online Events Collaboration

Amazon Chime
7.1
BlueJeans
8.2
Live chat
Amazon Chime
8.0
BlueJeans
8.4
Audience polling
Amazon Chime
6.5
BlueJeans
8.1
Q&A
Amazon Chime
7.0
BlueJeans
8.2

Online Events Security

Amazon Chime
7.2
BlueJeans
8.3
User authentication
Amazon Chime
7.5
BlueJeans
8.5
Participant roles & permissions
Amazon Chime
7.7
BlueJeans
8.1
Confidential attendee list
Amazon Chime
6.5
BlueJeans
8.2

Pros

Amazon Chime

  • The one thing Amazon Chime has going for it is it is backed by its top tier web services platform. Amazon Chime may not have the market share yet, but it has the visibility and commitment from its development teams to be a mainstay in conferencing for the foreseeable future.
  • Amazon Chime offered a very easy to use interface that is friendly not only through the desktop application but the web and mobile interfaces.
  • Amazon Chime offers a variety of ways to allow first-time users to join meetings. Either through standard invites and meeting ID's etc. It is easy to get new people, customers or first time/one time users involved, collaborating and contributing.
Jesse Bickel, MS - PMP profile photo

BlueJeans

  • BlueJeans has excellent quality audio, when you join PSTN + VoIP the quality still excellent.
  • BlueJeans has a good advantage by allowing an Interconnection with multiple vendors by H.323
  • The Service is always up in the more than 3 years we have been using the solution.
Mauro Osvaldo Sepulveda Gutierrez profile photo

Cons

Amazon Chime

  • Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.
No photo available

BlueJeans

  • For our project (like I explained earlier) we have groups of people meet every few weeks, and they talk about very sensitive material, so, we decided (for assessment/research purposes) to not record the videos. Therefore, we decided we'd have the moderators of the meeting meet briefly afterward and debrief, and record THAT meeting, and share it with us, the research team. I believe we had to pay quite a bit to get this feature, and it unfortunately has not been very easy to deal with, because the coaches have to share the video with me. In the beginning, sometimes they would send it to me, and it was not download-able, or at least I thought, because the "download" button was not apparent on my screen (I had to widen the screen). I don't know why it's all the way to the right. That's probably a mis-step on my part, but you could just move that button to where it's visible. Also, I had to periodically nag these busy people to share their videos with me, and that was a bit of a pain. I was supposed to watch the videos immediately afterward to keep abreast of what was going on, and it just slowed us down. I guess what I'm suggesting is to give the option for an administrator (like myself) to access recorded videos in their enterprise. What we'll have to do next time around, is that I think I will have to be the moderator, schedule all the meetings and someone not "attend" the meetings (cancel my audio and video) and record all the videos. ALSO, I don't like that it's just shared through my email, I click on a link to get to the video, and that they actually DISAPPEAR after some time. Why can't they just appear in my recordings or something? They are hard to dig through my email again to find them. That's a silly feature that I would think could be fixed, and has been a source of my dissatisfaction for the software.
  • The internal control system for the admin is very confusing. For example, for some reason I thought that for people in my enterprise (my coaches) to share their videos with me, they had to be designated as administrators themselves. Recently, it turned out that one of the moderators of the sessions could not see her scheduled meetings, and for some reason one of the other coaches personal meetings was popping up in her list of scheduled meetings. All of her past meetings had disappeared from control board as well. She was very concerned about this for reasons of confidentiality related to our project. I have no idea what this was the only time, to my knowledge that this had happened for other coaches. Anyway, I talked to a customer service rep and he explained that videos disappear from the command center tab, and that you have to go to your profile on the main dashboard, then scroll down, click on a few things.. you get my point. I don't know why it's not more intuitive.
  • Customer Service has been annoying. Generally speaking, I get very frustrated that these types of jobs are outsourced to other countries, in part because I have a very hard time understanding the customer service agent. They are always incredibly nice, but the last time I called it should not have taken 45 minutes out of my day for me to figure out what was going on; it should have taken no more than 15 minutes in my opinion. Practically everything the last representative I talked to said I had to ask him to repeat himself, and it was very embarrassing for the both of us. I really don't know the solution here, it's just a source of frustration for me.
Dara Naphan profile photo

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.5
Based on 10 answers
Really because the audio and video quality is so good that we really have no reason to look elsewhere. Also the cost of hardware to have it installed in all of our conference rooms was quite high, and competing products would not use the same setup. Also to go to the next tier of product would be 4x as expensive per room, and not really worth it
Ryan Scherding profile photo

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.8
Based on 211 answers
I think for non-admins it's much easier. They just download the app and attend the meetings. It's much more confusing for administrators, like myself, who are not very tech savvy and not patient at all! Joining the meetings is okay.Although, sometimes on my desktop the app would freeze, (several times this has happened) and it caused me to be late to a meeting
Dara Naphan profile photo

Reliability and Availability

Amazon Chime

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 10.0
Based on 2 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson profile photo

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.0
Based on 2 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson profile photo

Support

Amazon Chime

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.7
Based on 7 answers
They've been easy to contact, knowledgeable, and helpful. Tickets aren't left to die. Most of the time we don't need them, but in January 2018 when they switched from version 1 to 2, we needed support extensively, and this is the kind of situation where you learn what a company's support is really like. The version change was a disaster for us -- everything worked fine in 1, but in 2 we couldn't even hold a meeting because it keep disconnecting everyone, or audio didn't work, and all kinds of craziness, especially for people with Windows computers. They couldn't figure out what the problem was because they could not reproduce it. We finally asked them to give us version 1 back, and they did, but they continued to work on the issue until it finally got resolved. It took a couple months, but once it got resolved, we haven't had troubles with version 2 anymore.
J Lee Harshbarger profile photo

Online Training

Amazon Chime

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson profile photo

Implementation

Amazon Chime

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.0
Based on 7 answers
It was not as hard as initially thought
Marcus Manderson profile photo

Alternatives Considered

Amazon Chime

I believe Amazon Chime is better, easier to use, and had better quality video/audio
No photo available

BlueJeans

BlueJeans has evolved into a much more dynamic platform than we expected. Our original purpose was connectivity for our conference room. We preferred the ability to purchase the Dolby Voice Room equipment and purchase it outright.
Grady Cartwright profile photo

Scalability

Amazon Chime

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.5
Based on 2 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson profile photo

Return on Investment

Amazon Chime

  • Cost is very comparable to Zoom meeting, can even be cheaper per month depending on use
  • Most cost-effective product on the market
No photo available

BlueJeans

  • It is too hard to say whether BlueJeans, in and of itself, had a greater impact than any another solution. What I can say is that because of the pricing model I have been able to provide the solution to the entire organization. We as an organization are much better off because we are able to communicate so well. Yes, we have Slack and Google hangouts, but BlueJeans just does it so much better on both a large and small scale.
  • We do use BlueJeans for interviews all the time because we have the meeting rooms setup with BlueJeans. This makes it so much easier
  • All I know is that I see BlueJeans up all the time across our meeting rooms. As a company we use it all the time. Without it we would just be using a VOIP conference bridge, which isn't our culture.
Brett Hill profile photo

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Add comparison