Amazon Chime vs. Cisco Unified Communications Manager (Call Manager)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Chime
Score 6.9 out of 10
N/A
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
$0
per minute
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Pricing
Amazon ChimeCisco Unified Communications Manager (Call Manager)
Editions & Modules
Business Calling - Inbound
$0.002216
per minute
Business Calling - Phone Numbers
$1
per number per month, US Only
Meetings - Pro
$3
*per user per day
Meetings - Basic
Free
Business Calling - Outbound
Country Dependent
per minute
Business Calling - Receive Text
Free
US Only
Business Calling - Send Text
Country Dependent
No answers on this topic
Offerings
Pricing Offerings
Amazon ChimeCisco Unified Communications Manager (Call Manager)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*up to $15.00 per user per monthMust contact sales team for pricing
More Pricing Information
Community Pulse
Amazon ChimeCisco Unified Communications Manager (Call Manager)
Top Pros
Top Cons
Features
Amazon ChimeCisco Unified Communications Manager (Call Manager)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Amazon Chime
7.8
25 Ratings
3% below category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
High quality audio8.425 Ratings00 Ratings
High quality video7.625 Ratings00 Ratings
Low bandwidth requirements7.220 Ratings00 Ratings
Mobile support8.120 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Amazon Chime
8.2
24 Ratings
3% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Desktop sharing8.124 Ratings00 Ratings
Whiteboards8.311 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Amazon Chime
8.0
24 Ratings
3% below category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Calendar integration7.921 Ratings00 Ratings
Meeting initiation8.123 Ratings00 Ratings
Integrates with social media8.39 Ratings00 Ratings
Record meetings / events8.022 Ratings00 Ratings
Slideshows7.620 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Amazon Chime
8.0
21 Ratings
5% below category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Live chat8.121 Ratings00 Ratings
Audience polling7.89 Ratings00 Ratings
Q&A8.111 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Amazon Chime
8.5
21 Ratings
2% above category average
Cisco Unified Communications Manager (Call Manager)
-
Ratings
User authentication8.617 Ratings00 Ratings
Participant roles & permissions8.520 Ratings00 Ratings
Confidential attendee list8.615 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Amazon Chime
-
Ratings
Cisco Unified Communications Manager (Call Manager)
7.5
40 Ratings
9% below category average
Hosted PBX00 Ratings9.919 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings6.029 Ratings
User templates00 Ratings8.238 Ratings
Call reports00 Ratings5.337 Ratings
Directory of employee names00 Ratings8.138 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Amazon Chime
-
Ratings
Cisco Unified Communications Manager (Call Manager)
7.4
43 Ratings
13% below category average
Answering rules00 Ratings7.841 Ratings
Call recording00 Ratings5.626 Ratings
Call park00 Ratings8.037 Ratings
Call screening00 Ratings7.534 Ratings
Message alerts00 Ratings7.838 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Amazon Chime
-
Ratings
Cisco Unified Communications Manager (Call Manager)
7.8
39 Ratings
6% below category average
Video conferencing00 Ratings9.329 Ratings
Audio conferencing00 Ratings8.839 Ratings
Video screen sharing00 Ratings6.215 Ratings
Instant messaging00 Ratings6.718 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Amazon Chime
-
Ratings
Cisco Unified Communications Manager (Call Manager)
8.8
23 Ratings
6% above category average
Mobile app for iOS00 Ratings8.423 Ratings
Mobile app for Android00 Ratings9.121 Ratings
Best Alternatives
Amazon ChimeCisco Unified Communications Manager (Call Manager)
Small Businesses
ClickMeeting
ClickMeeting
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
TeamViewer
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Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon ChimeCisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
7.4
(26 ratings)
9.1
(44 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.7
(4 ratings)
Support Rating
8.8
(9 ratings)
8.0
(14 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Amazon ChimeCisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
Amazon AWS
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
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Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Pros
Amazon AWS
  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
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Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Cons
Amazon AWS
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
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Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Likelihood to Renew
Amazon AWS
No answers on this topic
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Usability
Amazon AWS
No answers on this topic
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Support Rating
Amazon AWS
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
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Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Implementation Rating
Amazon AWS
No answers on this topic
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Alternatives Considered
Amazon AWS
Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
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Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Return on Investment
Amazon AWS
  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
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Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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ScreenShots