32 Ratings
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Score 8.5 out of 100
Top Rated
121 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) is well suited for organizations that need secure communications in a strong and stable solution and not affecting business continuity operations even under risk scenarios and deployments. It is less appropriate for organizations that handle a low financial budget because of the devices and licensing costs and the need to provide services for a small number of users.
Leonardo Gonzalez | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Cisco Unified Communications Manager (Call Manager)
High quality audio
Amazon Chime
8.9
Cisco Unified Communications Manager (Call Manager)
High quality video
Amazon Chime
8.8
Cisco Unified Communications Manager (Call Manager)
Low bandwidth requirements
Amazon Chime
8.4
Cisco Unified Communications Manager (Call Manager)
Mobile support
Amazon Chime
8.2
Cisco Unified Communications Manager (Call Manager)

Screen Sharing

Amazon Chime
8.6
Cisco Unified Communications Manager (Call Manager)
Desktop sharing
Amazon Chime
9.2
Cisco Unified Communications Manager (Call Manager)
Whiteboards
Amazon Chime
8.0
Cisco Unified Communications Manager (Call Manager)

Online Meetings / Events

Amazon Chime
9.1
Cisco Unified Communications Manager (Call Manager)
Calendar integration
Amazon Chime
9.0
Cisco Unified Communications Manager (Call Manager)
Meeting initiation
Amazon Chime
8.8
Cisco Unified Communications Manager (Call Manager)
Integrates with social media
Amazon Chime
9.5
Cisco Unified Communications Manager (Call Manager)
Record meetings / events
Amazon Chime
8.8
Cisco Unified Communications Manager (Call Manager)
Slideshows
Amazon Chime
9.3
Cisco Unified Communications Manager (Call Manager)

Online Events Collaboration

Amazon Chime
9.4
Cisco Unified Communications Manager (Call Manager)
Live chat
Amazon Chime
9.1
Cisco Unified Communications Manager (Call Manager)
Audience polling
Amazon Chime
9.8
Cisco Unified Communications Manager (Call Manager)
Q&A
Amazon Chime
9.1
Cisco Unified Communications Manager (Call Manager)

Online Events Security

Amazon Chime
9.2
Cisco Unified Communications Manager (Call Manager)
User authentication
Amazon Chime
9.4
Cisco Unified Communications Manager (Call Manager)
Participant roles & permissions
Amazon Chime
8.8
Cisco Unified Communications Manager (Call Manager)
Confidential attendee list
Amazon Chime
9.4
Cisco Unified Communications Manager (Call Manager)

Cloud PBX

Amazon Chime
Cisco Unified Communications Manager (Call Manager)
7.8
Hosted PBX
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.4
Multi-level Interactive Voice Response (IVR)
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
6.9
User templates
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
6.4
Directory of employee names
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.9

Call Management

Amazon Chime
Cisco Unified Communications Manager (Call Manager)
7.8
Answering rules
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.6
Call recording
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
7.4
Call park
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
9.0
Call screening
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
7.1
Message alerts
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
7.2

VoIP system collaboration

Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.0
Video conferencing
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
7.4
Audio conferencing
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.2
Video screen sharing
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.1
Instant messaging
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.2

Mobile apps

Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for Android
Amazon Chime
Cisco Unified Communications Manager (Call Manager)
8.7

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Customizability - The program allows for a lot of specific features and ways to use the program.
  • Traditional - The system is a very traditional phone system, with everything you would expect and need from an enterprise phone system.
  • Expandable - The system allows from a small amount of users to a large amount, with no upper limit.
Anonymous | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • CUCM is overly complex and requires a very capable engineer to maintain it. Similarly, implementing anything new requires a great deal of specialized knowledge of CUCM.
  • CUCM is difficult to troubleshoot because of it's complexity.
  • CUCM is expensive licensing and they nickel and dime you with a plethora of tiny little license charges for every little feature. They have the most convoluted licensing models, ever, for their CU products in general.
Jane Updegraff | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Implementation Rating

Amazon Chime

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • The RFP response from our Cisco partner for the Cisco Unified Communications Manager (Call Manager) was less expensive than the competitors.
  • Ongoing maintenance for the product has also been competitively priced and our warranty and maintenance programs have covered all our needs.
  • We are able to avoid some external conference calling services by using the built-in features of Call Manager.
  • We were able to avoid an add-on product for internal chats by using the integrated Jabber product.
Anonymous | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Cisco Unified Communications Manager (Call Manager)
8.7

Likelihood to Renew

Amazon Chime
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

Amazon Chime
Cisco Unified Communications Manager (Call Manager)
9.6

Support Rating

Amazon Chime
8.3
Cisco Unified Communications Manager (Call Manager)
9.1

Implementation Rating

Amazon Chime
Cisco Unified Communications Manager (Call Manager)
10.0

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