What users are saying about
32 Ratings
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Top Rated
1206 Ratings
32 Ratings
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Score 8.5 out of 100

Webex Meetings

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Top Rated
1206 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Webex Meetings

Document sharing (rather than screen sharing) needs to be improved so that there can be guaranteed consistency between what the host see and what the attendee sees. At the moment the only way to guarantee this is by using the discontinued UCF format. Screen sharing is nit a viable solution as the annotation toools for the attendees is not available.Apart from that [Cisco] Webex Meetings is reliable and comfortable way to conduct online classes.Ability for users accessing meetings from phones or tablets to be able to use the annoation tools would be useful.
Alexander Ellul | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Webex Meetings
8.1
High quality audio
Amazon Chime
8.9
Webex Meetings
8.4
High quality video
Amazon Chime
8.8
Webex Meetings
8.3
Low bandwidth requirements
Amazon Chime
8.4
Webex Meetings
7.6
Mobile support
Amazon Chime
8.2
Webex Meetings
8.2

Screen Sharing

Amazon Chime
8.6
Webex Meetings
8.6
Desktop sharing
Amazon Chime
9.2
Webex Meetings
8.9
Whiteboards
Amazon Chime
8.0
Webex Meetings
8.3

Online Meetings / Events

Amazon Chime
9.1
Webex Meetings
8.4
Calendar integration
Amazon Chime
9.0
Webex Meetings
8.7
Meeting initiation
Amazon Chime
8.8
Webex Meetings
8.5
Integrates with social media
Amazon Chime
9.4
Webex Meetings
7.6
Record meetings / events
Amazon Chime
8.8
Webex Meetings
8.7
Slideshows
Amazon Chime
9.3
Webex Meetings
8.8

Online Events Collaboration

Amazon Chime
9.3
Webex Meetings
8.5
Live chat
Amazon Chime
9.1
Webex Meetings
8.4
Audience polling
Amazon Chime
9.8
Webex Meetings
8.6
Q&A
Amazon Chime
9.1
Webex Meetings
8.4

Online Events Security

Amazon Chime
9.2
Webex Meetings
8.4
User authentication
Amazon Chime
9.4
Webex Meetings
8.5
Participant roles & permissions
Amazon Chime
8.8
Webex Meetings
8.6
Confidential attendee list
Amazon Chime
9.4
Webex Meetings
8.1

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Webex Meetings

  • it is very robust and Stable
  • Security is one important strength
  • it is easy to use, and even when shared to arrange meetings with customer that are more familiar in using other Meeting Tools, they find it easy to use and better than the tools they have been using.
  • It is curious how they like the way they could change the Virtual Background and how better it looks than others
Mike Martinez | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Webex Meetings

  • Better integration with other platforms such as Panopto (currently only one video source can be saved instead of one explicit presenter and one explicit content window
  • Needs a bigger marketplace similar to Zoom
  • Virtual backgrounds needs improvement and should include motion backgrounds
  • Consolidate all the different products (Webex Meetings, Event, Training, Support centers) into one product
  • Allow fullscreen video of presenter video on secondary monitor
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 7.6
Based on 34 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.8
Based on 63 answers
Cisco Webex Meetings is a really easy-to-use solution. Cisco has a mentality linked to joining meetings: one button to push. There is always the same big green button that appears everywhere—on invitation emails, in the calendar, on videoconferencing devices, on the application in our phones and tablets. One button and the meeting is started. Anyone can start a meeting.The solution is therefore minimally demanding for IT teams, and even easy to set up and support for smaller environments where there simply isn't an IT team.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Amazon Chime

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.2
Based on 100 answers
To date any issues that may have arisen have had an alternative solution that did not put us in a down state. We could use the voip if the call in feature was not working. Most errors stem from an internal network or personal setting on a user’s pc.
Anonymous | TrustRadius Reviewer

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.8
Based on 78 answers
Something can be done to make the desktop app faster. When it loads on start-up it makes the system quite slower than expected. Reports and recordings are not immediately available after a meeting ends. Using both Webex Meetings and Webex Teams desktop apps slows down the system.
Maurizio Maggiora | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.3
Based on 115 answers
The response time is very fast via email. Most of the time, they also follow-up with a call but I usually need my questions answered via email.I think their support emails are bit bland and impersonal. They may think it's a good idea to list all applicable managers in their emails but that's not really all the important to me. In fact seeing so many people listed makes me wonder if I'd have to contact someone else to get my question answered or problem resolved.
Anonymous | TrustRadius Reviewer

In-Person Training

Amazon Chime

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 6.4
Based on 1 answer
It is very good to have an in-person training at times as they can show you in in person how to configure an operating system.
Anonymous | TrustRadius Reviewer

Online Training

Amazon Chime

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 7.8
Based on 2 answers
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Anonymous | TrustRadius Reviewer

Implementation Rating

Amazon Chime

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.0
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Webex Meetings

We work alongside Cisco and the is the tool of choice for this channel. Most of the other tools we have access too, prospects and partner struggle with as they don't have it installed or have locked down systems and can't launch the meetings.
Chris Krystalowich | TrustRadius Reviewer

Scalability

Amazon Chime

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.9
Based on 78 answers
Webex Meetings with its default of 1000 users in a meeting has been adequate for 99% of meeting requirements. In the event that a user needs more than this, Cisco Events is available for up to 3000 participants for larger meetings. There have been instances where a customer needed more than this is the reason why I gave this a 9.
(Brian) Keith Klevenski | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Webex Meetings

  • Webex Meetings has enabled our entire workforce to stay safe and work from home
  • Webex Meetings has enabled us to work face to face with coworkers and customers around the globe
  • Webex Meetings purchased in an enterprise agreement provides the lowest monthly investment and the returns offered by using this software are absolutely worth that cost
Anonymous | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Free$0.001
Starter$13.501
Plus$17.951
Business$26.951
  1. per month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Webex Meetings
8.6

Likelihood to Renew

Amazon Chime
Webex Meetings
7.6

Usability

Amazon Chime
Webex Meetings
8.8

Reliability and Availability

Amazon Chime
Webex Meetings
9.2

Performance

Amazon Chime
Webex Meetings
8.8

Support Rating

Amazon Chime
8.3
Webex Meetings
8.3

In-Person Training

Amazon Chime
Webex Meetings
6.4

Online Training

Amazon Chime
Webex Meetings
7.8

Implementation Rating

Amazon Chime
Webex Meetings
9.0

Scalability

Amazon Chime
Webex Meetings
8.9

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