What users are saying about
32 Ratings
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Top Rated
248 Ratings
32 Ratings
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Score 8.5 out of 100

Webex (formerly Webex Teams)

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Top Rated
248 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Webex (formerly Webex Teams)

As an attendee at Cisco Live events, the Teams application was fantastic for the breakout sessions so that people who were in the session could join the Teams space for that session, get the presentation from it, ask questions in real time and better still carry on the conversation after the event had finished. So I would say that one-to-many discussions and document sharing is great.One-to-one chats are OK, but the volume of these can become overwhelming and as a tool that is intended to help remove e-mail traffic, your Webex interface can end up looking like a messy e-mail inbox very soon.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Webex (formerly Webex Teams)
High quality audio
Amazon Chime
8.9
Webex (formerly Webex Teams)
High quality video
Amazon Chime
8.8
Webex (formerly Webex Teams)
Low bandwidth requirements
Amazon Chime
8.4
Webex (formerly Webex Teams)
Mobile support
Amazon Chime
8.2
Webex (formerly Webex Teams)

Screen Sharing

Amazon Chime
8.6
Webex (formerly Webex Teams)
Desktop sharing
Amazon Chime
9.2
Webex (formerly Webex Teams)
Whiteboards
Amazon Chime
8.0
Webex (formerly Webex Teams)

Online Meetings / Events

Amazon Chime
9.1
Webex (formerly Webex Teams)
Calendar integration
Amazon Chime
9.0
Webex (formerly Webex Teams)
Meeting initiation
Amazon Chime
8.8
Webex (formerly Webex Teams)
Integrates with social media
Amazon Chime
9.5
Webex (formerly Webex Teams)
Record meetings / events
Amazon Chime
8.8
Webex (formerly Webex Teams)
Slideshows
Amazon Chime
9.3
Webex (formerly Webex Teams)

Online Events Collaboration

Amazon Chime
9.3
Webex (formerly Webex Teams)
Live chat
Amazon Chime
9.1
Webex (formerly Webex Teams)
Audience polling
Amazon Chime
9.8
Webex (formerly Webex Teams)
Q&A
Amazon Chime
9.1
Webex (formerly Webex Teams)

Online Events Security

Amazon Chime
9.2
Webex (formerly Webex Teams)
User authentication
Amazon Chime
9.4
Webex (formerly Webex Teams)
Participant roles & permissions
Amazon Chime
8.8
Webex (formerly Webex Teams)
Confidential attendee list
Amazon Chime
9.4
Webex (formerly Webex Teams)

Project Management

Amazon Chime
Webex (formerly Webex Teams)
7.7
Task Management
Amazon Chime
Webex (formerly Webex Teams)
7.6
Gantt Charts
Amazon Chime
Webex (formerly Webex Teams)
7.1
Scheduling
Amazon Chime
Webex (formerly Webex Teams)
7.4
Workflow Automation
Amazon Chime
Webex (formerly Webex Teams)
7.0
Mobile Access
Amazon Chime
Webex (formerly Webex Teams)
9.9
Search
Amazon Chime
Webex (formerly Webex Teams)
8.1
Visual planning tools
Amazon Chime
Webex (formerly Webex Teams)
7.0

Communication

Amazon Chime
Webex (formerly Webex Teams)
7.9
Chat
Amazon Chime
Webex (formerly Webex Teams)
9.7
Notifications
Amazon Chime
Webex (formerly Webex Teams)
9.6
Discussions
Amazon Chime
Webex (formerly Webex Teams)
9.4
Surveys
Amazon Chime
Webex (formerly Webex Teams)
7.8
Internal knowledgebase
Amazon Chime
Webex (formerly Webex Teams)
7.7
Integrates with GoToMeeting
Amazon Chime
Webex (formerly Webex Teams)
5.6
Integrates with Gmail and Google Hangouts
Amazon Chime
Webex (formerly Webex Teams)
5.9
Integrates with Outlook
Amazon Chime
Webex (formerly Webex Teams)
7.7

File Sharing & Management

Amazon Chime
Webex (formerly Webex Teams)
7.7
Versioning
Amazon Chime
Webex (formerly Webex Teams)
7.7
Video files
Amazon Chime
Webex (formerly Webex Teams)
7.7
Audio files
Amazon Chime
Webex (formerly Webex Teams)
7.8
Document collaboration
Amazon Chime
Webex (formerly Webex Teams)
7.8
Access control
Amazon Chime
Webex (formerly Webex Teams)
7.6
Advanced security features
Amazon Chime
Webex (formerly Webex Teams)
8.2
Integrates with Google Drive
Amazon Chime
Webex (formerly Webex Teams)
7.0
Device sync
Amazon Chime
Webex (formerly Webex Teams)
8.3

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

  • The secure end-to-end encrypted communication give us the trust we need to share company information on meetings and teamwork.
  • I think Cisco Webex meetings and instant messaging is a easy to use and very intuitive interface to use it right away. We spend little time to teach others how to use it and take advantage of the features.
  • We also like the collaboration experience, were we can share files and documents on a portal and have advanced search capabilities that it is easy to find company documents.
Anonymous | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

  • When it's time to join a Webex call, users are prompted via Outlook to open the call through their browser, but also get a prompt from Cisco Webex Teams that they can join the meeting in the tool there. This seems unnecessary and can often be confusing - users should have the ability to pre-determine which option will be their default choice.
  • There aren't many ways to customise the view of Webex Teams Spaces, this would be a nice feature to have.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.9
Based on 51 answers
Is very easy to use and it has an intuitive interface. Also you can connect from windows PC or a MAC without problem or from an Andoid Cell phone or iPhone in the result is the same, you will have the same performance and the same function from any device
Alejandro Pineda | TrustRadius Reviewer

Reliability and Availability

Amazon Chime

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 97 answers
There is a good level of support via Cisco for this product. There are available knowledge bases and articles that help with the setup, operation, and features of Webex. Since there are sufficient enterprise users, many of the questions are typically already addressed either in support cases or with information on the web.
Victor Lau | TrustRadius Reviewer

In-Person Training

Amazon Chime

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Online Training

Amazon Chime

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Implementation Rating

Amazon Chime

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.4
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

Webex [(formerly Webex Teams)] with our Broadworks integration beats the others hands down due to the ability to out the box on our platform have an enterprise grade collaboration product along with external calling capabilities that other products cannot offer without further expense.
Ed Thrussell | TrustRadius Reviewer

Scalability

Amazon Chime

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details
To learn more about pricing and capabilities, visit: https://www.webex.com/pricing/index.html

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Webex (formerly Webex Teams)
8.9

Likelihood to Renew

Amazon Chime
Webex (formerly Webex Teams)
8.9

Usability

Amazon Chime
Webex (formerly Webex Teams)
9.9

Reliability and Availability

Amazon Chime
Webex (formerly Webex Teams)
10.0

Performance

Amazon Chime
Webex (formerly Webex Teams)
9.0

Support Rating

Amazon Chime
8.3
Webex (formerly Webex Teams)
9.1

In-Person Training

Amazon Chime
Webex (formerly Webex Teams)
9.0

Online Training

Amazon Chime
Webex (formerly Webex Teams)
8.0

Implementation Rating

Amazon Chime
Webex (formerly Webex Teams)
8.4

Scalability

Amazon Chime
Webex (formerly Webex Teams)
10.0

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