Amazon Chime vs. Comcast Business VOIP (VoiceEdge)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Chime
Score 7.9 out of 10
N/A
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
$0
per minute
Comcast Business VOIP (VoiceEdge)
Score 7.1 out of 10
N/A
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.N/A
Pricing
Amazon ChimeComcast Business VOIP (VoiceEdge)
Editions & Modules
Business Calling - Inbound
$0.002216
per minute
Business Calling - Phone Numbers
$1
per number per month, US Only
Meetings - Pro
$3
*per user per day
Meetings - Basic
Free
Business Calling - Outbound
Country Dependent
per minute
Business Calling - Receive Text
Free
US Only
Business Calling - Send Text
Country Dependent
No answers on this topic
Offerings
Pricing Offerings
Amazon ChimeComcast Business VOIP (VoiceEdge)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*up to $15.00 per user per month
More Pricing Information
Community Pulse
Amazon ChimeComcast Business VOIP (VoiceEdge)
Top Pros
Top Cons
Features
Amazon ChimeComcast Business VOIP (VoiceEdge)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Amazon Chime
10.0
26 Ratings
22% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
High quality audio10.026 Ratings00 Ratings
High quality video10.026 Ratings00 Ratings
Low bandwidth requirements10.021 Ratings00 Ratings
Mobile support10.021 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Amazon Chime
9.2
25 Ratings
15% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
Desktop sharing10.025 Ratings00 Ratings
Whiteboards8.311 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Amazon Chime
9.6
25 Ratings
15% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
Calendar integration10.022 Ratings00 Ratings
Meeting initiation10.024 Ratings00 Ratings
Integrates with social media8.39 Ratings00 Ratings
Record meetings / events10.023 Ratings00 Ratings
Slideshows10.021 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Amazon Chime
10.0
22 Ratings
17% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
Live chat10.022 Ratings00 Ratings
Audience polling10.010 Ratings00 Ratings
Q&A10.012 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Amazon Chime
10.0
22 Ratings
18% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
User authentication10.018 Ratings00 Ratings
Participant roles & permissions10.021 Ratings00 Ratings
Confidential attendee list10.016 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Amazon Chime
10.0
1 Ratings
12% above category average
Comcast Business VOIP (VoiceEdge)
8.8
3 Ratings
10% above category average
Video conferencing10.01 Ratings9.02 Ratings
Audio conferencing10.01 Ratings8.83 Ratings
Video screen sharing10.01 Ratings9.01 Ratings
Instant messaging10.01 Ratings8.62 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Amazon Chime
-
Ratings
Comcast Business VOIP (VoiceEdge)
7.4
7 Ratings
7% below category average
Hosted PBX00 Ratings5.74 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.04 Ratings
User templates00 Ratings8.05 Ratings
Call reports00 Ratings8.96 Ratings
Directory of employee names00 Ratings7.47 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Amazon Chime
-
Ratings
Comcast Business VOIP (VoiceEdge)
7.5
7 Ratings
10% below category average
Answering rules00 Ratings8.27 Ratings
Call recording00 Ratings5.15 Ratings
Call park00 Ratings8.56 Ratings
Call screening00 Ratings7.17 Ratings
Message alerts00 Ratings8.57 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Amazon Chime
-
Ratings
Comcast Business VOIP (VoiceEdge)
5.4
7 Ratings
40% below category average
Mobile app for iOS00 Ratings3.45 Ratings
Mobile app for Android00 Ratings7.45 Ratings
Best Alternatives
Amazon ChimeComcast Business VOIP (VoiceEdge)
Small Businesses
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
TeamViewer
TeamViewer
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon ChimeComcast Business VOIP (VoiceEdge)
Likelihood to Recommend
10.0
(27 ratings)
6.5
(7 ratings)
Support Rating
8.8
(9 ratings)
8.0
(1 ratings)
User Testimonials
Amazon ChimeComcast Business VOIP (VoiceEdge)
Likelihood to Recommend
Amazon AWS
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
Read full review
Comcast Business
Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
Read full review
Pros
Amazon AWS
  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
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Comcast Business
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
Read full review
Cons
Amazon AWS
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
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Comcast Business
  • Not a fan of the poly phones
  • I feel if the phones were set up better when installed it would have saved a lot of headache.
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Support Rating
Amazon AWS
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
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Comcast Business
Very helpful and quick
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Alternatives Considered
Amazon AWS
Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
Read full review
Comcast Business
I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
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Return on Investment
Amazon AWS
  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
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Comcast Business
  • In my experience, you have to pay to get out of contract.
  • In my opinion, it's a total waste of time and money.
Read full review
ScreenShots