Amazon Chime vs Concord

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.

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Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

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Concord

Any business that needs document collaboration and e-signatures would love Concord. It is easy to use and the free version offers robust options. If you are a small business that needs the next step up (amendments management, bulk sending, reporting, etc.) there is no middle of the road pricing. You go from free to $100/user/month so that seems to be the only downfall that I see.

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Shelle Pourmanafzadehardabili

Principal

Viseate LLCMarketing and Advertising, 1-10 employees

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Feature Rating Comparison

Amazon Chime

7.6

Concord

—

High quality audio

8.7

—

High quality video

8.5

—

Low bandwidth requirements

6.0

—

Mobile support

7.0

—

Amazon Chime

6.3

Concord

—

Desktop sharing

6.7

—

Whiteboards

6.0

—

Amazon Chime

7.5

Concord

—

Calendar integration

6.3

—

Meeting initiation

8.0

—

Record meetings / events

7.7

—

Slideshows

8.0

—

Amazon Chime

8.3

Concord

—

Live chat

8.7

—

Q&A

8.0

—

Amazon Chime

8.2

Concord

—

User authentication

8.0

—

Participant roles & permissions

8.5

—

Amazon Chime

—

Concord

7.7

Contract creation

—

9.0

Contract templates

—

9.0

Clause library/saved fields

—

5.0

Amazon Chime

—

Concord

9.0

Contract sharing

—

10.0

Contract editing

—

10.0

Collaborating on contracts

—

10.0

Approval process

—

10.0

Interdepartmental workflows

—

5.0

Amazon Chime

—

Concord

7.0

Contract database

—

5.0

Legacy contracts

—

5.0

Contract search

—

10.0

Custom contract reports

—

5.0

Tracking contract status

—

10.0

Pros

One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.

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Shane Finnegan

Account Manager

Jinfonet SoftwareComputer Software, 51-200 employees

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e-signatures (with notifications).
Templates (upload, create, change).
Secure storage.

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Shelle Pourmanafzadehardabili

Principal

Viseate LLCMarketing and Advertising, 1-10 employees

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Cons

Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.

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Shane Finnegan

Account Manager

Jinfonet SoftwareComputer Software, 51-200 employees

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For what we use, we do not see any areas that are in need of improvement.

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Shelle Pourmanafzadehardabili

Principal

Viseate LLCMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Alternatives Considered

Amazon Chime is great for call and video quality. It's pretty comparable to Zoom both in cost and capabilities. It's definitely superior to UberConference and Join.me, both of which are not particularly reliable. I have had call quality and the screen shares freeze up. Also, neither UberConference or Join.me have a video conferencing ability.

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Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

View all 5 answers on this topic

No answers on this topic

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Return on Investment

Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.

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Shane Finnegan

Account Manager

Jinfonet SoftwareComputer Software, 51-200 employees

View all 5 answers on this topic

Because we are using the free version, there is no overall ROI although it has increased efficiency and customer service.

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Shelle Pourmanafzadehardabili

Principal

Viseate LLCMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Pricing Details

Amazon Chime

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

Concord

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

Unlimited contracts. Unlimited users. For free.

Rating Summary

Amazon Chime vs Concord

Add comparison

Likelihood to Recommend

Amazon Chime

Concord

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Record meetings / events

Slideshows

Live chat

Q&A

User authentication

Participant roles & permissions

Contract creation

Contract templates

Clause library/saved fields

Contract sharing

Contract editing

Collaborating on contracts

Approval process

Interdepartmental workflows

Contract database

Legacy contracts

Contract search

Custom contract reports

Tracking contract status

Pros

Cons

Alternatives Considered

Return on Investment

Pricing Details

Amazon Chime

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

Concord

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

Rating Summary