What users are saying about
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.3 out of 101
Based on 21 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.9 out of 101
Based on 4 reviews and ratings
Likelihood to Recommend
Amazon Chime
Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Enrollment and Eligibility Program Manager
MetrixIQInformation Technology and Services, 11-50 employees
Concord
Contract management is well suited, and templates are less appropriate, but still a nice feature.
In-House Corporate Paralegal
ComForcare Health Care Holdings, Inc.Hospital & Health Care, 11-50 employees
Feature Rating Comparison
Performance & Compatibility of Online Events Software
Amazon Chime
8.0
Concord
—
High quality audio
Amazon Chime
8.4
Concord
—
High quality video
Amazon Chime
8.2
Concord
—
Low bandwidth requirements
Amazon Chime
7.7
Concord
—
Mobile support
Amazon Chime
7.8
Concord
—
Screen Sharing
Amazon Chime
7.8
Concord
—
Desktop sharing
Amazon Chime
8.1
Concord
—
Whiteboards
Amazon Chime
7.5
Concord
—
Online Meetings / Events
Amazon Chime
7.8
Concord
—
Calendar integration
Amazon Chime
7.3
Concord
—
Meeting initiation
Amazon Chime
8.1
Concord
—
Integrates with social media
Amazon Chime
7.7
Concord
—
Record meetings / events
Amazon Chime
8.1
Concord
—
Slideshows
Amazon Chime
7.6
Concord
—
Online Events Collaboration
Amazon Chime
7.4
Concord
—
Live chat
Amazon Chime
8.4
Concord
—
Audience polling
Amazon Chime
6.5
Concord
—
Q&A
Amazon Chime
7.2
Concord
—
Online Events Security
Amazon Chime
8.3
Concord
—
User authentication
Amazon Chime
8.4
Concord
—
Participant roles & permissions
Amazon Chime
8.3
Concord
—
Confidential attendee list
Amazon Chime
8.2
Concord
—
Contract Authoring
Amazon Chime
—
Concord
8.4
Contract creation
Amazon Chime
—
Concord
8.5
Contract templates
Amazon Chime
—
Concord
9.1
Clause library/saved fields
Amazon Chime
—
Concord
6.9
Guided logic
Amazon Chime
—
Concord
9.1
Contract Collaboration
Amazon Chime
—
Concord
8.6
Contract sharing
Amazon Chime
—
Concord
8.8
Contract editing
Amazon Chime
—
Concord
8.8
Collaborating on contracts
Amazon Chime
—
Concord
8.8
Approval process
Amazon Chime
—
Concord
9.6
Interdepartmental workflows
Amazon Chime
—
Concord
6.9
Contract Monitoring
Amazon Chime
—
Concord
8.0
Contract database
Amazon Chime
—
Concord
7.3
Legacy contracts
Amazon Chime
—
Concord
7.6
Contract search
Amazon Chime
—
Concord
8.8
Contract milestone reminders & alerts
Amazon Chime
—
Concord
8.2
Custom contract reports
Amazon Chime
—
Concord
6.9
Tracking contract status
Amazon Chime
—
Concord
8.3
Compliance check
Amazon Chime
—
Concord
9.1
Pros
Amazon Chime
- The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
- Using Chime as an instant messaging app between our workforce is extremely helpful.
- It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.

Verified User
Administrator in Information Technology
Computer Software Company, 51-200 employeesConcord
- Automated templates are incredibly easy to implement. Concord also does, for the most part, very well at keeping formatting when uploading documents in Word. The only downside is if you use formulas (naming convention for contracts), if you do not copy + paste as values before uploading then it will give the contract the name of the formula.
Business Operations
StackPathComputer & Network Security, 201-500 employees
Cons
Amazon Chime
- Sometimes it's a little too basic and simple
- I've come across multiple times where notifications won't go away even after viewing all unread messages
- Requires a lot of updates
Site Opertaions - Content Assistant: Men's Direct Marketing
Brooks BrothersRetail, 1001-5000 employees
Concord
- For what we use, we do not see any areas that are in need of improvement.
Principal
Viseate LLCMarketing and Advertising, 1-10 employees
Support
Amazon Chime
Amazon Chime 7.7
Based on 3 answers
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.

Verified User
C-Level Executive in Corporate
Hospital & Health Care Company, 11-50 employeesAlternatives Considered
Amazon Chime
Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Sr. IT Project Manager
CaptureRxHospital & Health Care, 51-200 employees
Concord
I would rather not compare apples and apples nor apples and oranges, and just share Concord has been an excellent Contract Management System for current organization.
In-House Corporate Paralegal
ComForcare Health Care Holdings, Inc.Hospital & Health Care, 11-50 employees
Return on Investment
Amazon Chime
- We use the free version, and we benefit from better access to discussions with prospective hires which can lead to increase win percentage.

Verified User
Team Lead in Human Resources
Human Resources Company, 1001-5000 employeesConcord
- Since our implementation, I am saving a few hours a month in managing our IC contracts.
- When people have questions about contracts, now it's clear "Hey, look in Concord" versus "Hey, does John or Sally have this contract?".
Business Operations
StackPathComputer & Network Security, 201-500 employees
Screenshots
Pricing Details
Amazon Chime
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Amazon Chime Editions & Modules
—
Additional Pricing Details
—Concord
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Concord Editions & Modules
Edition
Starter, starting at | $501 |
---|---|
Professional, starting at | $751 |
Enterprise, starting at | $951 |
- per seat, per month, billed annually