What users are saying about

Amazon Chime

14 Ratings

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Top Rated
766 Ratings

Amazon Chime

14 Ratings
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Score 7 out of 101

ConnectWise Control<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
766 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

ConnectWise Control

I can see this being a tool for both very large and small support shops
David Lloyd profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.3
ConnectWise Control
High quality audio
Amazon Chime
9.0
ConnectWise Control
High quality video
Amazon Chime
8.7
ConnectWise Control
Low bandwidth requirements
Amazon Chime
5.0
ConnectWise Control
Mobile support
Amazon Chime
6.5
ConnectWise Control

Screen Sharing

Amazon Chime
6.0
ConnectWise Control
Desktop sharing
Amazon Chime
6.0
ConnectWise Control

Online Meetings / Events

Amazon Chime
7.7
ConnectWise Control
Calendar integration
Amazon Chime
6.0
ConnectWise Control
Meeting initiation
Amazon Chime
8.3
ConnectWise Control
Record meetings / events
Amazon Chime
8.5
ConnectWise Control
Slideshows
Amazon Chime
8.0
ConnectWise Control

Online Events Collaboration

Amazon Chime
8.5
ConnectWise Control
Live chat
Amazon Chime
9.0
ConnectWise Control
Q&A
Amazon Chime
8.0
ConnectWise Control

Online Events Security

Amazon Chime
9.0
ConnectWise Control
Participant roles & permissions
Amazon Chime
9.0
ConnectWise Control

Remote Administration

Amazon Chime
ConnectWise Control
8.2
Screen sharing
Amazon Chime
ConnectWise Control
9.1
File transfer
Amazon Chime
ConnectWise Control
8.6
Instant message
Amazon Chime
ConnectWise Control
8.4
Secure remote access with Smart Card authentication
Amazon Chime
ConnectWise Control
7.4
Access to sleeping/powered-off computers
Amazon Chime
ConnectWise Control
7.0
Over-the-Internet remote session
Amazon Chime
ConnectWise Control
8.9
Initiate remote control from mobile
Amazon Chime
ConnectWise Control
7.4
Remote management of servers & workstations
Amazon Chime
ConnectWise Control
8.9
Remote Active Directory® management
Amazon Chime
ConnectWise Control
8.3
Centralized management dashboard
Amazon Chime
ConnectWise Control
8.7
Session record
Amazon Chime
ConnectWise Control
8.4
Annotations
Amazon Chime
ConnectWise Control
7.9
Monitoring and Alerts
Amazon Chime
ConnectWise Control
7.4
Multi-platform remote control
Amazon Chime
ConnectWise Control
8.6

Pros

  • One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
  • Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
Shane Finnegan profile photo
  • The ability to see every screen at once for a connected user without hassle.
  • Multiple ways to interact with an end user's computer (uploading files, storing credentials, voice chat, etc.).
  • Lightweight. It does not strain either computer when in use and allows for better service.
Phillip Johnson profile photo

Cons

  • Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
  • You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
Shane Finnegan profile photo
  • Sometimes it requires an administrator login to install client side, which we restrict in our business.
  • Java-based remote sessions sometimes do not work/load.
Phillip Johnson profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ConnectWise Control8.6
Based on 31 answers
Cross Platform and very functional, easy to use and reliable
Mitch Sowa profile photo

Usability

No score
No answers yet
No answers on this topic
ConnectWise Control8.4
Based on 25 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Control9.1
Based on 2 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Control8.6
Based on 6 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey profile photo

Support

No score
No answers yet
No answers on this topic
ConnectWise Control8.5
Based on 46 answers
Great product, use it daily with a second support staff. Would love to see this expanded with other systems such as Slack or other collaboration software where a user can easily share their screen, do a conference or access another users screen quickly and easily. This isn't the most friendly for "non-techy" people when comparing to Slack's ScreenShare solution but it works very well with our use case scenarios
Craig Lockley profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Control7.7
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Control8.2
Based on 16 answers
Reach out to IT service providers like myself if you need help with deployment. Standardizing on all your servers and desktops will be a great help. Uninstalling LogMeIn is a nightmare, since you need an admin username and password for each machine before you can run a script on it. Domains are much easier but lone wolves and workgroups are a major chore. Get this done first before attempting to launch your migration. Documentation is VERY important, especially of usernames and passwords where needed. Once you're on ScreenConnect, will help with this. Get good on scripting for functionality. Much can be done via the Tools function of ScreenConnect - but it will be a mixture of PowerShell/DOS and a little Linux shell
Sam Segura profile photo

Alternatives Considered

I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.
Shane Finnegan profile photo
I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner! When comparing all the features in our original planning phase of multiple softwares, screenconnect or connectwise control did the most for the best price. Another technician in our office wanted to pursue Bomgar. That was great, but our budget was very tight. We needed a remote support client and I did a couple trials of ScreenConnect at the time and it was a hit!
Cody Wingler profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Control8.6
Based on 14 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd profile photo

Return on Investment

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo
  • Increased efficiency is a definite positive with our purchase. We can connect to multiple machines at once and solve the same problem on multiple machines simultaneously.
  • I would definitely recommend ConnectWise Control 100%. I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner!
  • The connection is usually seamless and there is very little lag on the sessions.
Cody Wingler profile photo

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Amazon Chime More Information

ConnectWise Control

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Control More Information