What users are saying about
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
954 Ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

ConnectWise Control

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
954 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.0
ConnectWise Control
High quality audio
Amazon Chime
8.4
ConnectWise Control
High quality video
Amazon Chime
8.2
ConnectWise Control
Low bandwidth requirements
Amazon Chime
7.7
ConnectWise Control
Mobile support
Amazon Chime
7.8
ConnectWise Control

Screen Sharing

Amazon Chime
7.8
ConnectWise Control
Desktop sharing
Amazon Chime
8.1
ConnectWise Control
Whiteboards
Amazon Chime
7.5
ConnectWise Control

Online Meetings / Events

Amazon Chime
7.8
ConnectWise Control
Calendar integration
Amazon Chime
7.3
ConnectWise Control
Meeting initiation
Amazon Chime
8.1
ConnectWise Control
Integrates with social media
Amazon Chime
7.7
ConnectWise Control
Record meetings / events
Amazon Chime
8.1
ConnectWise Control
Slideshows
Amazon Chime
7.6
ConnectWise Control

Online Events Collaboration

Amazon Chime
7.4
ConnectWise Control
Live chat
Amazon Chime
8.4
ConnectWise Control
Audience polling
Amazon Chime
6.5
ConnectWise Control
Q&A
Amazon Chime
7.2
ConnectWise Control

Online Events Security

Amazon Chime
8.3
ConnectWise Control
User authentication
Amazon Chime
8.4
ConnectWise Control
Participant roles & permissions
Amazon Chime
8.3
ConnectWise Control
Confidential attendee list
Amazon Chime
8.2
ConnectWise Control

Remote Administration

Amazon Chime
ConnectWise Control
8.2
Screen sharing
Amazon Chime
ConnectWise Control
9.1
File transfer
Amazon Chime
ConnectWise Control
8.5
Instant message
Amazon Chime
ConnectWise Control
8.1
Secure remote access with Smart Card authentication
Amazon Chime
ConnectWise Control
7.5
Access to sleeping/powered-off computers
Amazon Chime
ConnectWise Control
7.3
Over-the-Internet remote session
Amazon Chime
ConnectWise Control
8.7
Initiate remote control from mobile
Amazon Chime
ConnectWise Control
7.3
Remote management of servers & workstations
Amazon Chime
ConnectWise Control
8.7
Remote Active Directory® management
Amazon Chime
ConnectWise Control
8.4
Centralized management dashboard
Amazon Chime
ConnectWise Control
8.7
Session record
Amazon Chime
ConnectWise Control
8.5
Annotations
Amazon Chime
ConnectWise Control
8.2
Monitoring and Alerts
Amazon Chime
ConnectWise Control
7.5
Multi-platform remote control
Amazon Chime
ConnectWise Control
8.2

Pros

Amazon Chime

  • The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
  • Using Chime as an instant messaging app between our workforce is extremely helpful.
  • It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.
No photo available

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson profile photo

Cons

Amazon Chime

  • Sometimes it's a little too basic and simple
  • I've come across multiple times where notifications won't go away even after viewing all unread messages
  • Requires a lot of updates
Melinda Saternis profile photo

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan profile photo

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.9
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley profile photo

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.3
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura profile photo

Reliability and Availability

Amazon Chime

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura profile photo

Performance

Amazon Chime

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.0
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey profile photo

Support

Amazon Chime

Amazon Chime 7.7
Based on 3 answers
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.
No photo available

ConnectWise Control

ConnectWise Control 6.8
Based on 49 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones profile photo

Online Training

Amazon Chime

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd profile photo

Implementation

Amazon Chime

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.1
Based on 19 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley profile photo

Alternatives Considered

Amazon Chime

Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Jesse Bickel, MS - PMP profile photo

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall profile photo

Scalability

Amazon Chime

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.1
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd profile photo

Return on Investment

Amazon Chime

  • We use the free version, and we benefit from better access to discussions with prospective hires which can lead to increase win percentage.
No photo available

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd profile photo

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Amazon Chime
7.3
ConnectWise Control
8.8

Likelihood to Renew

Amazon Chime
ConnectWise Control
8.9

Usability

Amazon Chime
ConnectWise Control
8.3

Reliability and Availability

Amazon Chime
ConnectWise Control
9.0

Performance

Amazon Chime
ConnectWise Control
8.0

Support

Amazon Chime
7.7
ConnectWise Control
6.8

Online Training

Amazon Chime
ConnectWise Control
7.5

Implementation

Amazon Chime
ConnectWise Control
8.1

Scalability

Amazon Chime
ConnectWise Control
7.1

Add comparison