What users are saying about
16 Ratings
13 Ratings
16 Ratings
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Score 7 out of 101
13 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Dialpad

Dialpad is well suited for small to medium sized teams that need to give their team members access to a corporate line, or each other's conversations. It also works well for teams that are totally remotely located by allowing access points from anywhere (hosted in the cloud). It would be less appropriate for an enterprise status company that has many, many team mates as things get a little clunky the more users that are actively taking advantage of the system. We've also found that there is a definite need for a strong internet connection, otherwise dropped calls and choppy audio creep up
Austin Grammon profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
Dialpad
High quality audio
Amazon Chime
8.7
Dialpad
High quality video
Amazon Chime
8.5
Dialpad
Low bandwidth requirements
Amazon Chime
6.8
Dialpad
Mobile support
Amazon Chime
7.6
Dialpad

Screen Sharing

Amazon Chime
7.6
Dialpad
Desktop sharing
Amazon Chime
7.6
Dialpad
Whiteboards
Amazon Chime
7.5
Dialpad

Online Meetings / Events

Amazon Chime
7.6
Dialpad
Calendar integration
Amazon Chime
6.8
Dialpad
Meeting initiation
Amazon Chime
7.8
Dialpad
Integrates with social media
Amazon Chime
7.5
Dialpad
Record meetings / events
Amazon Chime
8.0
Dialpad
Slideshows
Amazon Chime
7.7
Dialpad

Online Events Collaboration

Amazon Chime
7.2
Dialpad
Live chat
Amazon Chime
8.0
Dialpad
Audience polling
Amazon Chime
6.5
Dialpad
Q&A
Amazon Chime
7.0
Dialpad

Online Events Security

Amazon Chime
7.2
Dialpad
User authentication
Amazon Chime
7.5
Dialpad
Participant roles & permissions
Amazon Chime
7.7
Dialpad
Confidential attendee list
Amazon Chime
6.5
Dialpad

Pros

  • The one thing Amazon Chime has going for it is it is backed by its top tier web services platform. Amazon Chime may not have the market share yet, but it has the visibility and commitment from its development teams to be a mainstay in conferencing for the foreseeable future.
  • Amazon Chime offered a very easy to use interface that is friendly not only through the desktop application but the web and mobile interfaces.
  • Amazon Chime offers a variety of ways to allow first-time users to join meetings. Either through standard invites and meeting ID's etc. It is easy to get new people, customers or first time/one time users involved, collaborating and contributing.
Jesse Bickel, MS - PMP profile photo
  • Allows you to easily and reliably make phone calls, send and receive text messages, and communicate with your team
  • Apps for mobile devices, as well as desktop (MacOS and PC), including the ability to handoff between your personal devices.
  • Easy to use interface that allows you to visualize different departments and team members
  • Reporting on calls made, missed, received, and abandoned
Austin Grammon profile photo

Cons

  • Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified.
  • It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc.
  • Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!
Jesse Bickel, MS - PMP profile photo
  • Stability. Initially, I personally experienced high turnover at Dialpad, we changed contacts many times.
  • Innovation. They were seriously innovating in 2016-2017, but then it slowed significantly later in 2017. The apps have not changed much since then.
  • Price. Pricing has also stayed the same, and I think there is room for them to compete more on price.
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Alternatives Considered

Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Jesse Bickel, MS - PMP profile photo
The number one standout for Dialpad is its ease of use. 30 minutes at most to configure. With the competition, you cannot even get done with the "introductory" phone call in that time.The second standout is the price. The price per line provides a much better value.As for technical support, we just have not needed it. That should speak for itself.
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Return on Investment

  • Cost is very comparable to Zoom meeting, can even be cheaper per month depending on use
  • Most cost-effective product on the market
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  • It has made us more accessible to our customers. We can take support calls without being at our desks.
  • Ease of use. We do not spend much time maintaining the system, it just works. Therefore time can be spent on other work.
  • Dialpad's ability to send/receive SMS text messages means our users/customers can also text us instead of just calling.
No photo available

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Dialpad

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details