Amazon Chime vs. Dialpad Ai Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Chime
Score 6.9 out of 10
N/A
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
$0
per minute
Dialpad Ai Voice
Score 7.9 out of 10
N/A
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
$20
per user/per month
Pricing
Amazon ChimeDialpad Ai Voice
Editions & Modules
Business Calling - Inbound
$0.002216
per minute
Business Calling - Phone Numbers
$1
per number per month, US Only
Meetings - Pro
$3
*per user per day
Meetings - Basic
Free
Business Calling - Outbound
Country Dependent
per minute
Business Calling - Receive Text
Free
US Only
Business Calling - Send Text
Country Dependent
Standard
$20.00
per user/per month
Pro
$30.00
per user/per month
Enterprise
Contact sales team
Offerings
Pricing Offerings
Amazon ChimeDialpad Ai Voice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*up to $15.00 per user per month
More Pricing Information
Community Pulse
Amazon ChimeDialpad Ai Voice
Top Pros
Top Cons
Features
Amazon ChimeDialpad Ai Voice
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Amazon Chime
7.8
25 Ratings
3% below category average
Dialpad Ai Voice
8.0
41 Ratings
1% below category average
High quality audio8.425 Ratings8.341 Ratings
High quality video7.625 Ratings7.725 Ratings
Low bandwidth requirements7.220 Ratings00 Ratings
Mobile support8.120 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Amazon Chime
8.2
24 Ratings
3% above category average
Dialpad Ai Voice
7.9
19 Ratings
1% below category average
Desktop sharing8.124 Ratings7.919 Ratings
Whiteboards8.311 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Amazon Chime
8.0
24 Ratings
3% below category average
Dialpad Ai Voice
7.5
24 Ratings
6% below category average
Calendar integration7.921 Ratings7.722 Ratings
Meeting initiation8.123 Ratings7.119 Ratings
Integrates with social media8.39 Ratings00 Ratings
Record meetings / events8.022 Ratings7.520 Ratings
Slideshows7.620 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Amazon Chime
8.0
21 Ratings
5% below category average
Dialpad Ai Voice
7.3
15 Ratings
5% below category average
Live chat8.121 Ratings7.315 Ratings
Audience polling7.89 Ratings00 Ratings
Q&A8.111 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Amazon Chime
8.5
21 Ratings
2% above category average
Dialpad Ai Voice
7.9
22 Ratings
5% above category average
User authentication8.617 Ratings8.019 Ratings
Participant roles & permissions8.520 Ratings7.720 Ratings
Confidential attendee list8.615 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Amazon Chime
-
Ratings
Dialpad Ai Voice
8.1
34 Ratings
0% below category average
Hosted PBX00 Ratings8.412 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.718 Ratings
Directory of employee names00 Ratings8.232 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Amazon Chime
-
Ratings
Dialpad Ai Voice
8.2
43 Ratings
0% below category average
Answering rules00 Ratings8.134 Ratings
Call recording00 Ratings8.438 Ratings
Call park00 Ratings7.926 Ratings
Call screening00 Ratings8.431 Ratings
Message alerts00 Ratings8.539 Ratings
Business SMS/External Messaging00 Ratings8.534 Ratings
Online Fax00 Ratings7.37 Ratings
Voicemail Transcription00 Ratings8.040 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Amazon Chime
-
Ratings
Dialpad Ai Voice
8.5
36 Ratings
1% below category average
Mobile app for iOS00 Ratings8.524 Ratings
Mobile app for Android00 Ratings8.619 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Amazon Chime
-
Ratings
Dialpad Ai Voice
8.1
31 Ratings
8% above category average
Centralized communications management00 Ratings8.124 Ratings
Team messaging00 Ratings8.422 Ratings
Team document sharing00 Ratings8.014 Ratings
Call and meeting analytics00 Ratings8.022 Ratings
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Amazon ChimeDialpad Ai Voice
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Medium-sized Companies
ClickMeeting
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Score 9.4 out of 10
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Score 9.1 out of 10
Enterprises
Google Meet
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Score 8.3 out of 10
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Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
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User Ratings
Amazon ChimeDialpad Ai Voice
Likelihood to Recommend
7.4
(26 ratings)
8.1
(266 ratings)
Likelihood to Renew
-
(0 ratings)
7.2
(5 ratings)
Usability
-
(0 ratings)
7.8
(23 ratings)
Support Rating
8.8
(9 ratings)
6.1
(53 ratings)
Implementation Rating
-
(0 ratings)
5.9
(2 ratings)
User Testimonials
Amazon ChimeDialpad Ai Voice
Likelihood to Recommend
Amazon AWS
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
Read full review
Dialpad
Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you. No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread If needed some Quality control, recordings are available.
Read full review
Pros
Amazon AWS
  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
Read full review
Dialpad
  • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
  • It keeps all of my voicemails & transcriptions in one place.
  • The desktop login allows me to access everything as well.
Read full review
Cons
Amazon AWS
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Read full review
Dialpad
  • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
  • Notify users of outages and let them know when outages are repairs
  • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
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Likelihood to Renew
Amazon AWS
No answers on this topic
Dialpad
Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
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Usability
Amazon AWS
No answers on this topic
Dialpad
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
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Support Rating
Amazon AWS
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
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Dialpad
The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
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Implementation Rating
Amazon AWS
No answers on this topic
Dialpad
Everything went as expected with no issues
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Alternatives Considered
Amazon AWS
Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
Read full review
Dialpad
Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and Zoiper—beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. The connection isn't always the greatest and there seems to be some lag time when speaking.
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Return on Investment
Amazon AWS
  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
Read full review
Dialpad
  • Saves me time with a downloadable transcript for call documentation.
  • All calls are automatically recorded, which provides proof of what was said.
  • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
Read full review
ScreenShots