What users are saying about
32 Ratings
2 Ratings
32 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
FluentCloud
High quality audio
Amazon Chime
8.9
FluentCloud
High quality video
Amazon Chime
8.8
FluentCloud
Low bandwidth requirements
Amazon Chime
8.4
FluentCloud
Mobile support
Amazon Chime
8.2
FluentCloud

Screen Sharing

Amazon Chime
8.6
FluentCloud
Desktop sharing
Amazon Chime
9.2
FluentCloud
Whiteboards
Amazon Chime
8.0
FluentCloud

Online Meetings / Events

Amazon Chime
9.1
FluentCloud
Calendar integration
Amazon Chime
9.0
FluentCloud
Meeting initiation
Amazon Chime
8.8
FluentCloud
Integrates with social media
Amazon Chime
9.5
FluentCloud
Record meetings / events
Amazon Chime
8.8
FluentCloud
Slideshows
Amazon Chime
9.3
FluentCloud

Online Events Collaboration

Amazon Chime
9.4
FluentCloud
Live chat
Amazon Chime
9.1
FluentCloud
Audience polling
Amazon Chime
9.8
FluentCloud
Q&A
Amazon Chime
9.1
FluentCloud

Online Events Security

Amazon Chime
9.2
FluentCloud
User authentication
Amazon Chime
9.4
FluentCloud
Participant roles & permissions
Amazon Chime
8.8
FluentCloud
Confidential attendee list
Amazon Chime
9.4
FluentCloud

Cloud PBX

Amazon Chime
FluentCloud
8.9
Hosted PBX
Amazon Chime
FluentCloud
9.0
Multi-level Interactive Voice Response (IVR)
Amazon Chime
FluentCloud
9.0
User templates
Amazon Chime
FluentCloud
10.0
Call reports
Amazon Chime
FluentCloud
7.8
Directory of employee names
Amazon Chime
FluentCloud
8.7

Call Management

Amazon Chime
FluentCloud
8.4
Answering rules
Amazon Chime
FluentCloud
5.6
Call recording
Amazon Chime
FluentCloud
9.6
Call park
Amazon Chime
FluentCloud
6.9
Call screening
Amazon Chime
FluentCloud
10.0
Message alerts
Amazon Chime
FluentCloud
10.0

VoIP system collaboration

Amazon Chime
FluentCloud
7.0
Audio conferencing
Amazon Chime
FluentCloud
7.0

Mobile apps

Amazon Chime
FluentCloud
5.0
Mobile app for iOS
Amazon Chime
FluentCloud
5.0
Mobile app for Android
Amazon Chime
FluentCloud
5.0

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Melissa Almeida | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

FluentCloud

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

FluentCloud

FluentCloud 10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

FluentCloud

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Melissa Almeida | TrustRadius Reviewer

Screenshots

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

FluentCloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FluentCloud Editions & Modules

Edition
Essential$20.001
Advanced$30.001
Complete$45.001
  1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
FluentCloud
9.6

Likelihood to Renew

Amazon Chime
FluentCloud
10.0

Support Rating

Amazon Chime
8.3
FluentCloud

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