What users are saying about
32 Ratings
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Top Rated
454 Ratings
32 Ratings
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Score 8.5 out of 100

Google Hangouts (Classic)

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Top Rated
454 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Google Hangouts (Classic)

I am a huge fan of Google Hangouts (Classic) because it allows for more casual inter-office communication, especially when my entire team has been remote for over a year due to COVID-19. It's less formal than typing out an email or picking up the phone, basically replacing a quick walk down the hallway! It's easy to search past chats for reference and it's extremely user-friendly - there is virtually no training required, which is helpful for our less tech-savvy colleagues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Google Hangouts (Classic)
High quality audio
Amazon Chime
8.9
Google Hangouts (Classic)
High quality video
Amazon Chime
8.8
Google Hangouts (Classic)
Low bandwidth requirements
Amazon Chime
8.4
Google Hangouts (Classic)
Mobile support
Amazon Chime
8.2
Google Hangouts (Classic)

Screen Sharing

Amazon Chime
8.6
Google Hangouts (Classic)
Desktop sharing
Amazon Chime
9.2
Google Hangouts (Classic)
Whiteboards
Amazon Chime
8.0
Google Hangouts (Classic)

Online Meetings / Events

Amazon Chime
9.1
Google Hangouts (Classic)
Calendar integration
Amazon Chime
9.0
Google Hangouts (Classic)
Meeting initiation
Amazon Chime
8.8
Google Hangouts (Classic)
Integrates with social media
Amazon Chime
9.5
Google Hangouts (Classic)
Record meetings / events
Amazon Chime
8.8
Google Hangouts (Classic)
Slideshows
Amazon Chime
9.3
Google Hangouts (Classic)

Online Events Collaboration

Amazon Chime
9.4
Google Hangouts (Classic)
Live chat
Amazon Chime
9.1
Google Hangouts (Classic)
Audience polling
Amazon Chime
9.8
Google Hangouts (Classic)
Q&A
Amazon Chime
9.1
Google Hangouts (Classic)

Online Events Security

Amazon Chime
9.2
Google Hangouts (Classic)
User authentication
Amazon Chime
9.4
Google Hangouts (Classic)
Participant roles & permissions
Amazon Chime
8.8
Google Hangouts (Classic)
Confidential attendee list
Amazon Chime
9.4
Google Hangouts (Classic)

Cloud PBX

Amazon Chime
Google Hangouts (Classic)
7.4
Hosted PBX
Amazon Chime
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Amazon Chime
Google Hangouts (Classic)
8.0
User templates
Amazon Chime
Google Hangouts (Classic)
7.1
Call reports
Amazon Chime
Google Hangouts (Classic)
7.2
Directory of employee names
Amazon Chime
Google Hangouts (Classic)
7.6

Call Management

Amazon Chime
Google Hangouts (Classic)
6.9
Answering rules
Amazon Chime
Google Hangouts (Classic)
7.1
Call recording
Amazon Chime
Google Hangouts (Classic)
6.8
Call park
Amazon Chime
Google Hangouts (Classic)
5.8
Call screening
Amazon Chime
Google Hangouts (Classic)
7.1
Message alerts
Amazon Chime
Google Hangouts (Classic)
7.8

VoIP system collaboration

Amazon Chime
Google Hangouts (Classic)
8.3
Video conferencing
Amazon Chime
Google Hangouts (Classic)
8.0
Audio conferencing
Amazon Chime
Google Hangouts (Classic)
8.1
Video screen sharing
Amazon Chime
Google Hangouts (Classic)
8.2
Instant messaging
Amazon Chime
Google Hangouts (Classic)
8.8

Mobile apps

Amazon Chime
Google Hangouts (Classic)
8.7
Mobile app for iOS
Amazon Chime
Google Hangouts (Classic)
8.7
Mobile app for Android
Amazon Chime
Google Hangouts (Classic)
8.8

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • Can set up different user groups with various personnel. In our case, we have different groups for different vehicle brands, one group for service advisors, one group for management, etc. Information can then be tailored to the correct people.
  • It is a contact less form of communication in an environment where various different people NEED to interact with one another throughout the day. Very helpful given the covid.
  • Setup and implementation are incredibly easy. Especially if work domain for email is attached to gmail like ours is
  • Ability to use Gmail search bar to search through chat history is very handy
Mark DiNallo | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I'd like the ability to edit chats. I get why that feature isn't offered, but it would be a nice alternative to clean up language or disparaging remarks about organizations or individuals involved in the chat. I know you can't stop people from including things they may regret in the chat, but it would be nice to edit those after they were sent.
  • Again, I use this personally for my volunteer work outside of my day-to-day job. That being said, if it had a more professional feel, I'd feel great about recommending it to my organization. However, we already have a solution in place (Microsoft Teams), which I honestly like better.
  • I get the impression that Hangouts was made in mind for small to medium-sized groups, which is great. It's not designed for large groups or corporate use. This really isn't a negative, but just something to consider before jumping into it.
Richard Crane | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.4
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Zoom is solid but it's a whole other thing to log in to and limited in what its focus is. Slack has the chat functionality but Google Hangouts is integrated into my every day use and I don't feel like it's yet another thing to manage and keep track of.
Brett Schenker | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Google Hangouts (Classic)
8.1

Likelihood to Renew

Amazon Chime
Google Hangouts (Classic)
10.0

Usability

Amazon Chime
Google Hangouts (Classic)
8.4

Support Rating

Amazon Chime
8.3
Google Hangouts (Classic)
7.9

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