What users are saying about

Amazon Chime vs Google Hangouts (Classic)

Amazon Chime
62 Ratings
Google Hangouts (Classic)
Top Rated
499 Ratings

Amazon Chime

62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Based on 62 reviews and ratings

Google Hangouts (Classic)

Top Rated
499 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Based on 499 reviews and ratings

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.6

    Amazon Chime

    76%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 4/4 features
    Amazon Chime ranks higher in 4/4 features

    High quality audio

    8.5
    85%
    27 Ratings
    N/A
    0 Ratings

    High quality video

    7.5
    75%
    27 Ratings
    N/A
    0 Ratings

    Low bandwidth requirements

    6.9
    69%
    22 Ratings
    N/A
    0 Ratings

    Mobile support

    7.6
    76%
    22 Ratings
    N/A
    0 Ratings

    Screen Sharing

    8.2

    Amazon Chime

    82%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 2/2 features
    Amazon Chime ranks higher in 2/2 features

    Desktop sharing

    8.2
    82%
    26 Ratings
    N/A
    0 Ratings

    Whiteboards

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    7.4

    Amazon Chime

    74%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 5/5 features
    Amazon Chime ranks higher in 5/5 features

    Calendar integration

    7.1
    71%
    22 Ratings
    N/A
    0 Ratings

    Meeting initiation

    7.6
    76%
    25 Ratings
    N/A
    0 Ratings

    Integrates with social media

    7.6
    76%
    10 Ratings
    N/A
    0 Ratings

    Record meetings / events

    7.5
    75%
    24 Ratings
    N/A
    0 Ratings

    Slideshows

    7.2
    72%
    22 Ratings
    N/A
    0 Ratings

    Online Events Collaboration

    8.0

    Amazon Chime

    80%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 3/3 features
    Amazon Chime ranks higher in 3/3 features

    Live chat

    8.0
    80%
    22 Ratings
    N/A
    0 Ratings

    Audience polling

    7.8
    78%
    10 Ratings
    N/A
    0 Ratings

    Q&A

    8.1
    81%
    12 Ratings
    N/A
    0 Ratings

    Online Events Security

    8.6

    Amazon Chime

    86%

    Google Hangouts (Classic)

    Feature Set Not Supported
    N/A
    Amazon Chime ranks higher in 3/3 features
    Amazon Chime ranks higher in 3/3 features

    User authentication

    8.6
    86%
    19 Ratings
    N/A
    0 Ratings

    Participant roles & permissions

    8.5
    85%
    22 Ratings
    N/A
    0 Ratings

    Confidential attendee list

    8.8
    88%
    17 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Amazon Chime

    Feature Set Not Supported
    N/A
    8.0

    Google Hangouts (Classic)

    80%
    Google Hangouts (Classic) ranks higher in 5/5 features
    Google Hangouts (Classic) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.4
    74%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.9
    79%
    28 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    23 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    37 Ratings

    Directory of employee names

    N/A
    0 Ratings
    7.9
    79%
    47 Ratings

    Call Management

    Amazon Chime

    Feature Set Not Supported
    N/A
    7.2

    Google Hangouts (Classic)

    72%
    Google Hangouts (Classic) ranks higher in 5/5 features
    Google Hangouts (Classic) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.3
    73%
    35 Ratings

    Call recording

    N/A
    0 Ratings
    7.2
    72%
    38 Ratings

    Call park

    N/A
    0 Ratings
    5.9
    59%
    20 Ratings

    Call screening

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    VoIP system collaboration

    Amazon Chime

    Feature Set Not Supported
    N/A
    8.6

    Google Hangouts (Classic)

    86%
    Google Hangouts (Classic) ranks higher in 4/4 features
    Google Hangouts (Classic) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.3
    83%
    49 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.0
    90%
    53 Ratings

    Mobile apps

    Amazon Chime

    Feature Set Not Supported
    N/A
    9.0

    Google Hangouts (Classic)

    90%
    Google Hangouts (Classic) ranks higher in 2/2 features
    Google Hangouts (Classic) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.8
    88%
    74 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    72 Ratings

    Attribute Ratings

    • Amazon Chime is rated higher in 1 area: Support Rating
    • Google Hangouts (Classic) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.5

    Amazon Chime

    75%
    28 Ratings
    7.7

    Google Hangouts (Classic)

    77%
    92 Ratings

    Likelihood to Renew

    Amazon Chime

    N/A
    0 Ratings
    10.0

    Google Hangouts (Classic)

    100%
    1 Rating

    Usability

    Amazon Chime

    N/A
    0 Ratings
    8.4

    Google Hangouts (Classic)

    84%
    9 Ratings

    Support Rating

    8.6

    Amazon Chime

    86%
    16 Ratings
    8.3

    Google Hangouts (Classic)

    83%
    73 Ratings

    Likelihood to Recommend

    Amazon Chime

    Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Google Hangouts (Classic)

    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 92 answers on this topic

    Pros

    Amazon Chime

    • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
    • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
    • UI is clean and easy to navigate around Amazon Chime.
    • Ability to invite outside guests easily using Amazon Chime without any issues.

    Read full review

    YagneshKumar Patel | TrustRadius Reviewer
    YagneshKumar Patel
    View all 28 answers on this topic

    Google Hangouts (Classic)

    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 92 answers on this topic

    Cons

    Amazon Chime

    • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
    • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
    • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
    • No built-in screen sharing capabilities.

    Read full review

    Emma McCarthy | TrustRadius Reviewer
    Emma McCarthy
    View all 28 answers on this topic

    Google Hangouts (Classic)

    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.

    Read full review

    Mark DiNallo | TrustRadius Reviewer
    Mark DiNallo
    View all 92 answers on this topic

    Pricing Details

    Amazon Chime

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0

    Amazon Chime Editions & Modules

    Edition
    Meetings - BasicFree
    Meetings - Pro3.002
    Business Calling - Inbound$0.0022163
    Business Calling - OutboundCountry Dependent3
    Business Calling - Receive TextFree4
    Business Calling - Send TextCountry Dependent
    Business Calling - Phone Numbers1.006
    1. none
    2. *per user per day
    3. per minute
    4. US Only
    5. none
    6. per number per month, US Only
    Additional Pricing Details
    *up to $15.00 per user per month

    Google Hangouts (Classic)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Google Hangouts (Classic) Editions & Modules

    —
    Additional Pricing Details
    —

    Usability

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.4
    Based on 9 answers
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Support Rating

    Amazon Chime

    Amazon Chime 8.6
    Based on 16 answers
    They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 16 answers on this topic

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.3
    Based on 73 answers
    Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.

    Read full review

    Richard Crane | TrustRadius Reviewer
    Richard Crane
    View all 73 answers on this topic

    Alternatives Considered

    Amazon Chime

    Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.

    Read full review

    Ravinder Beniwal | TrustRadius Reviewer
    Ravinder Beniwal
    View all 28 answers on this topic

    Google Hangouts (Classic)

    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.

    Read full review

    Chris Carpenter | TrustRadius Reviewer
    Chris Carpenter
    View all 92 answers on this topic

    Return on Investment

    Amazon Chime

    • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
    • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Google Hangouts (Classic)

    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 92 answers on this topic

    Add comparison