What users are saying about
32 Ratings
Top Rated
86 Ratings
32 Ratings
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Score 8.5 out of 100
Top Rated
86 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect is well suited for call center environments that offer a variety of services or products to clientele. It would also be useful for remote employees and cloud based businesses where users may not be together. [Additionally] it would be a good tool for single or multi-line small businesses.
Shanna Kostopulos | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
GoToConnect (formerly Jive)
High quality audio
Amazon Chime
8.9
GoToConnect (formerly Jive)
High quality video
Amazon Chime
8.8
GoToConnect (formerly Jive)
Low bandwidth requirements
Amazon Chime
8.4
GoToConnect (formerly Jive)
Mobile support
Amazon Chime
8.2
GoToConnect (formerly Jive)

Screen Sharing

Amazon Chime
8.6
GoToConnect (formerly Jive)
Desktop sharing
Amazon Chime
9.2
GoToConnect (formerly Jive)
Whiteboards
Amazon Chime
8.0
GoToConnect (formerly Jive)

Online Meetings / Events

Amazon Chime
9.1
GoToConnect (formerly Jive)
Calendar integration
Amazon Chime
9.0
GoToConnect (formerly Jive)
Meeting initiation
Amazon Chime
8.8
GoToConnect (formerly Jive)
Integrates with social media
Amazon Chime
9.5
GoToConnect (formerly Jive)
Record meetings / events
Amazon Chime
8.8
GoToConnect (formerly Jive)
Slideshows
Amazon Chime
9.3
GoToConnect (formerly Jive)

Online Events Collaboration

Amazon Chime
9.4
GoToConnect (formerly Jive)
Live chat
Amazon Chime
9.1
GoToConnect (formerly Jive)
Audience polling
Amazon Chime
9.8
GoToConnect (formerly Jive)
Q&A
Amazon Chime
9.1
GoToConnect (formerly Jive)

Online Events Security

Amazon Chime
9.2
GoToConnect (formerly Jive)
User authentication
Amazon Chime
9.4
GoToConnect (formerly Jive)
Participant roles & permissions
Amazon Chime
8.8
GoToConnect (formerly Jive)
Confidential attendee list
Amazon Chime
9.4
GoToConnect (formerly Jive)

Cloud PBX

Amazon Chime
GoToConnect (formerly Jive)
7.6
Hosted PBX
Amazon Chime
GoToConnect (formerly Jive)
7.9
Multi-level Interactive Voice Response (IVR)
Amazon Chime
GoToConnect (formerly Jive)
8.6
User templates
Amazon Chime
GoToConnect (formerly Jive)
6.7
Call reports
Amazon Chime
GoToConnect (formerly Jive)
6.8
Directory of employee names
Amazon Chime
GoToConnect (formerly Jive)
8.1

Call Management

Amazon Chime
GoToConnect (formerly Jive)
8.4
Answering rules
Amazon Chime
GoToConnect (formerly Jive)
8.8
Call recording
Amazon Chime
GoToConnect (formerly Jive)
7.9
Call park
Amazon Chime
GoToConnect (formerly Jive)
8.3
Call screening
Amazon Chime
GoToConnect (formerly Jive)
8.7
Message alerts
Amazon Chime
GoToConnect (formerly Jive)
8.2

VoIP system collaboration

Amazon Chime
GoToConnect (formerly Jive)
7.7
Video conferencing
Amazon Chime
GoToConnect (formerly Jive)
8.5
Audio conferencing
Amazon Chime
GoToConnect (formerly Jive)
8.3
Video screen sharing
Amazon Chime
GoToConnect (formerly Jive)
8.6
Instant messaging
Amazon Chime
GoToConnect (formerly Jive)
5.1

Mobile apps

Amazon Chime
GoToConnect (formerly Jive)
5.4
Mobile app for iOS
Amazon Chime
GoToConnect (formerly Jive)
5.8
Mobile app for Android
Amazon Chime
GoToConnect (formerly Jive)
5.1

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
  • Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.
Anonymous | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • The Jive app in the Apps Market is very poor quality.
  • Inability to sync messages between Jive app and GoToConnect
  • GoToConnect constantly disconnecting from the network. This wasn't an issue we had with RingCentral.
  • The inability of Jive to support images via SMS message. We've had to revert back to having merchants send images to our support inbox.
  • Text messages not successfully being sent.
  • Unresponsive/delayed response from dial pad within the GoToConnect application.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.2
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that Jive offers us. We've recommended Jive to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.3
Based on 42 answers
Jive has been great in not only allowing us to move offices without any downtime, but to also easily set up remote offices and keep the costs extremely low. It has great features and functionality, and we would not look anywhere else for this kind of product.
Deborah Shapiro | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.6
Based on 84 answers
When we email or call Jive support we get a quick response and a quick resolution to our problem or request. We have not yet been disappointed by Jive's support whereas we were constantly disappointed by our previous company. You will find their support personnel knowledgeable, organized, and capable. Our previous provider usually took multiple calls and escalations for the simplest requests or problems to be resolved
Michael Prodywus | TrustRadius Reviewer

Implementation Rating

Amazon Chime

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 3 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

Some of our offices had dedicated, on-premise Avaya PBX before we moved to Jive. I found Avaya difficult to configure, troubleshoot and maintain. That is all a thing of the past now that we are on Jive. I would never go back to a traditional phone system after I've experienced what being on cloud-hosted VoIP is like.
Jeff Nickles | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Jive allows our org to adapt easily to growth with its ease of use in the system it offers for call routing setup.
  • Jive has allowed us easy control in making marketing messages available to our clients via our hold music.
  • We have experienced a surge of productivity saved a lot of much needed capital because of our ability to right size our communication departments and route call efficiently.
Mike Madsen | TrustRadius Reviewer

Screenshots

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

GoToConnect (formerly Jive)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
GoToConnect (formerly Jive)
8.7

Likelihood to Renew

Amazon Chime
GoToConnect (formerly Jive)
9.2

Usability

Amazon Chime
GoToConnect (formerly Jive)
8.3

Support Rating

Amazon Chime
8.3
GoToConnect (formerly Jive)
8.6

Implementation Rating

Amazon Chime
GoToConnect (formerly Jive)
9.1

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