Amazon Chime vs GoToConnect (formerly Jive)

Likelihood to Recommend

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.

Read full review

Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

View all 17 answers on this topic

GoToConnect is well suited for call center environments that offer a variety of services or products to clientele. It would also be useful for remote employees and cloud based businesses where users may not be together. [Additionally] it would be a good tool for single or multi-line small businesses.

Read full review

Shanna Kostopulos

Paralegal/Supervisor

Summit ConversionsLegal Services, 11-50 employees

View all 61 answers on this topic

Feature Rating Comparison

Amazon Chime

GoToConnect (formerly Jive)

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Amazon Chime

GoToConnect (formerly Jive)

Desktop sharing

Whiteboards

Amazon Chime

GoToConnect (formerly Jive)

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Amazon Chime

GoToConnect (formerly Jive)

Live chat

Audience polling

Q&A

Amazon Chime

GoToConnect (formerly Jive)

User authentication

Participant roles & permissions

Confidential attendee list

Amazon Chime

GoToConnect (formerly Jive)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Amazon Chime

GoToConnect (formerly Jive)

Answering rules

Call recording

Call park

Call screening

Message alerts

Amazon Chime

GoToConnect (formerly Jive)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Amazon Chime

GoToConnect (formerly Jive)

Mobile app for iOS

Mobile app for Android

Pros

Connectivity reliability was a key buying factor for my organization.
We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
Implementation across our organization was a quick turnaround due to good customer service from the supplier.

Read full review

Verified User

Team Lead in Sales

Computer Software Company, 51-200 employees

View all 17 answers on this topic

Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.

Read full review

Verified User

Manager in Customer Service

Warehousing Company, 11-50 employees

View all 61 answers on this topic

Cons

I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

Read full review

Verified User

Director in Other

Insurance Company, 51-200 employees

View all 17 answers on this topic

The Jive app in the Apps Market is very poor quality.
Inability to sync messages between Jive app and GoToConnect
GoToConnect constantly disconnecting from the network. This wasn't an issue we had with RingCentral.
The inability of Jive to support images via SMS message. We've had to revert back to having merchants send images to our support inbox.
Text messages not successfully being sent.
Unresponsive/delayed response from dial pad within the GoToConnect application.

Read full review

Verified User

Manager in Customer Service

Banking Company, 1-10 employees

View all 61 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

GoToConnect (formerly Jive) 9.2

Based on 3 answers

I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that Jive offers us. We've recommended Jive to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.

Read full review

Sarah Pratt

Paralegal/Office Manager

The Garrett Law FirmLegal Services, 1-10 employees

View all 3 answers on this topic

Usability

No score

No answers yet

No answers on this topic

GoToConnect (formerly Jive) 8.3

Based on 42 answers

Jive has been great in not only allowing us to move offices without any downtime, but to also easily set up remote offices and keep the costs extremely low. It has great features and functionality, and we would not look anywhere else for this kind of product.

Read full review

Deborah Shapiro

Chief Operating Officer

C.A. Goldberg, PLLCLegal Services, 11-50 employees

View all 42 answers on this topic

Support Rating

Amazon Chime 8.3

Based on 16 answers

They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

Read full review

Verified User

Employee in Marketing

Marketing & Advertising Company, 1-10 employees

View all 16 answers on this topic

GoToConnect (formerly Jive) 8.6

Based on 84 answers

When we email or call Jive support we get a quick response and a quick resolution to our problem or request. We have not yet been disappointed by Jive's support whereas we were constantly disappointed by our previous company. You will find their support personnel knowledgeable, organized, and capable. Our previous provider usually took multiple calls and escalations for the simplest requests or problems to be resolved

Read full review

Michael Prodywus

Infrastructure Manager

Learning Without TearsEducation Management, 51-200 employees

View all 84 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

GoToConnect (formerly Jive) 9.1

Based on 3 answers

We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!

Read full review

Sarah Pratt

Paralegal/Office Manager

The Garrett Law FirmLegal Services, 1-10 employees

View all 3 answers on this topic

Alternatives Considered

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.

Read full review

Verified User

Analyst in Information Technology

Education Management Company, 10,001+ employees

View all 17 answers on this topic

Some of our offices had dedicated, on-premise Avaya PBX before we moved to Jive. I found Avaya difficult to configure, troubleshoot and maintain. That is all a thing of the past now that we are on Jive. I would never go back to a traditional phone system after I've experienced what being on cloud-hosted VoIP is like.

Read full review

Jeff Nickles

Vice President, Information Technology

INSURICAInsurance, 501-1000 employees

View all 61 answers on this topic

Return on Investment

Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

Read full review

Verified User

C-Level Executive in Corporate

Hospital & Health Care Company, 11-50 employees

View all 17 answers on this topic

Jive allows our org to adapt easily to growth with its ease of use in the system it offers for call routing setup.
Jive has allowed us easy control in making marketing messages available to our clients via our hold music.
We have experienced a surge of productivity saved a lot of much needed capital because of our ability to right size our communication departments and route call efficiently.

Read full review

Mike Madsen

Operations Manager

Banyan, Inc.Computer Software, 11-50 employees

View all 61 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Amazon Chime Editions & Modules

Edition

Meetings - Basic	Free
Meetings - Pro	3.00²
Business Calling - Inbound	$0.002216³
Business Calling - Outbound	Country Dependent³
Business Calling - Receive Text	Free⁴
Business Calling - Send Text	Country Dependent
Business Calling - Phone Numbers	1.00⁶

*per user per day
per minute
US Only
per number per month, US Only

Additional Pricing Details

*up to $15.00 per user per month

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

GoToConnect (formerly Jive) Editions & Modules

Edition

All-Inclusive	$19.95/month¹

per user

Additional Pricing Details

Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Amazon Chime

GoToConnect (formerly Jive)

Amazon Chime

GoToConnect (formerly Jive)

Amazon Chime

GoToConnect (formerly Jive)

Amazon Chime

GoToConnect (formerly Jive)

Amazon Chime

GoToConnect (formerly Jive)

Likelihood to Recommend

Amazon Chime

GoToConnect (formerly Jive)

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Mobile app for iOS

Mobile app for Android

Pros

Amazon Chime

GoToConnect (formerly Jive)

Cons

Amazon Chime

GoToConnect (formerly Jive)

Likelihood to Renew

Amazon Chime

GoToConnect (formerly Jive)

Usability

Amazon Chime

GoToConnect (formerly Jive)

Support Rating

Amazon Chime

GoToConnect (formerly Jive)

Implementation Rating

Amazon Chime

GoToConnect (formerly Jive)

Alternatives Considered

Amazon Chime

GoToConnect (formerly Jive)

Return on Investment

Amazon Chime

GoToConnect (formerly Jive)

Screenshots

Amazon Chime

GoToConnect (formerly Jive)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Amazon Chime Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

GoToConnect (formerly Jive) Editions & Modules

Edition