What users are saying about

Amazon Chime

14 Ratings

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Top Rated
514 Ratings

Amazon Chime

14 Ratings
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Score 7 out of 101

HipChat<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
514 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

HipChat

If you want native and painless JIRA integration - it's a perfect tool. Also, it comes for free with Atlassian software and can help teams solve basic tasks and improve communication despite its ancient interface and slowness.
Alexander Bekhterev profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.3
HipChat
High quality audio
Amazon Chime
9.0
HipChat
High quality video
Amazon Chime
8.7
HipChat
Low bandwidth requirements
Amazon Chime
5.0
HipChat
Mobile support
Amazon Chime
6.5
HipChat

Screen Sharing

Amazon Chime
6.0
HipChat
Desktop sharing
Amazon Chime
6.0
HipChat

Online Meetings / Events

Amazon Chime
7.7
HipChat
Calendar integration
Amazon Chime
6.0
HipChat
Meeting initiation
Amazon Chime
8.3
HipChat
Record meetings / events
Amazon Chime
8.5
HipChat
Slideshows
Amazon Chime
8.0
HipChat

Online Events Collaboration

Amazon Chime
8.5
HipChat
Live chat
Amazon Chime
9.0
HipChat
Q&A
Amazon Chime
8.0
HipChat

Online Events Security

Amazon Chime
9.0
HipChat
Participant roles & permissions
Amazon Chime
9.0
HipChat

Project Management

Amazon Chime
HipChat
7.0
Mobile Access
Amazon Chime
HipChat
7.5
Search
Amazon Chime
HipChat
6.5

Communication

Amazon Chime
HipChat
7.2
Chat
Amazon Chime
HipChat
8.0
Notifications
Amazon Chime
HipChat
7.2
Discussions
Amazon Chime
HipChat
7.4
Surveys
Amazon Chime
HipChat
6.8
Internal knowledgebase
Amazon Chime
HipChat
7.0
Integrates with GoToMeeting
Amazon Chime
HipChat
6.8

File Sharing & Management

Amazon Chime
HipChat
6.8
Video files
Amazon Chime
HipChat
6.7
Audio files
Amazon Chime
HipChat
6.5
Access control
Amazon Chime
HipChat
6.9
Advanced security features
Amazon Chime
HipChat
5.8
Integrates with Google Drive
Amazon Chime
HipChat
7.2
Device sync
Amazon Chime
HipChat
7.4

Pros

  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
Emma McCarthy profile photo
  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva profile photo

Cons

  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Emma McCarthy profile photo
  • Notifications, alerts and push notifications are great, but upon logging into a client, no room or user badges for the number of missed messages? How is this such a difficult task?
  • Page Search! It's nice to be able to go back and see history for several days, etc... but I often want to just reference something from earlier in the day that's still cached above... I'd hugely benefit from a "Find on page" instead of being taken away from the room I'm in to view a much larger amount of history.
  • I will occasionally be set to "Away" and not notice it for many hours to many days... I'm not sure why this happens... but it somehow gets stuck in a status that I didn't manually set, and only can tell if someone mentions it, or if I happen to notice the small orange icon in the top right of the mac app. It should be better at alerting if you're actively chatting or viewing the app (on any platform) and set as Away or Do not disturb.
Scott Baxter profile photo

Support

No score
No answers yet
No answers on this topic
HipChat7.3
Based on 4 answers
The blog of issues/conversations with HipChat support team is very helpful.
Sara Sayre profile photo

Implementation

No score
No answers yet
No answers on this topic
HipChat8.6
Based on 4 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre profile photo

Alternatives Considered

I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.
Shane Finnegan profile photo
I like Hipchat better than Google Hangouts, but its faults are similar.

I like everything else I have used better than Hipchat though. It is less stable (crashes constantly while no other chat software ever has) than any other chat software I have used too. Of course this could be my environment.
Daniel Berlin profile photo

Scalability

No score
No answers yet
No answers on this topic
HipChat7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov profile photo

Return on Investment

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford profile photo

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Amazon Chime Editions & Modules
Amazon Chime
Additional Pricing Details

HipChat

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
HipChat Editions & Modules
HipChat
Edition
HipChat Basic
$01
HipChat Plus
$21
1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)