What users are saying about
16 Ratings
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Top Rated
174 Ratings
16 Ratings
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Score 7 out of 101

Jabber

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Top Rated
174 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Jabber

In a corporate atmosphere, Jabber is a legitimate and helpful chat platform. Integration is key here for synching with other Cisco programs and video/phone systems, and the desktop application is versatile. I enjoyed the concept of being able to share my desktop or start up a group WebEx meeting. "Active Directory Integration" makes it simple to locate coworkers and organize business department employees into set groups. If integrated into your phone system, Jabber is beneficial in viewing missed calls in a timely fashion. The reminders received about upcoming WebEx meetings are beneficial and Jabber also reminds you to launch them via the pop-up alert system. In all, I feel Cisco Jabber is a pretty complete package.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
Jabber
High quality audio
Amazon Chime
8.6
Jabber
High quality video
Amazon Chime
8.5
Jabber
Low bandwidth requirements
Amazon Chime
7.0
Jabber
Mobile support
Amazon Chime
7.6
Jabber

Screen Sharing

Amazon Chime
7.6
Jabber
Desktop sharing
Amazon Chime
7.6
Jabber
Whiteboards
Amazon Chime
7.5
Jabber

Online Meetings / Events

Amazon Chime
7.6
Jabber
Calendar integration
Amazon Chime
7.0
Jabber
Meeting initiation
Amazon Chime
7.8
Jabber
Integrates with social media
Amazon Chime
7.5
Jabber
Record meetings / events
Amazon Chime
8.0
Jabber
Slideshows
Amazon Chime
7.7
Jabber

Online Events Collaboration

Amazon Chime
7.1
Jabber
Live chat
Amazon Chime
8.0
Jabber
Audience polling
Amazon Chime
6.5
Jabber
Q&A
Amazon Chime
7.0
Jabber

Online Events Security

Amazon Chime
7.2
Jabber
User authentication
Amazon Chime
7.5
Jabber
Participant roles & permissions
Amazon Chime
7.7
Jabber
Confidential attendee list
Amazon Chime
6.5
Jabber

Project Management

Amazon Chime
Jabber
7.6
Task Management
Amazon Chime
Jabber
7.5
Gantt Charts
Amazon Chime
Jabber
7.7
Scheduling
Amazon Chime
Jabber
7.2
Workflow Automation
Amazon Chime
Jabber
7.4
Mobile Access
Amazon Chime
Jabber
8.2
Search
Amazon Chime
Jabber
7.7
Visual planning tools
Amazon Chime
Jabber
7.3

Communication

Amazon Chime
Jabber
8.1
Chat
Amazon Chime
Jabber
9.0
Notifications
Amazon Chime
Jabber
8.6
Discussions
Amazon Chime
Jabber
8.5
Surveys
Amazon Chime
Jabber
7.0
Internal knowledgebase
Amazon Chime
Jabber
7.8
Integrates with GoToMeeting
Amazon Chime
Jabber
8.0
Integrates with Gmail and Google Hangouts
Amazon Chime
Jabber
7.0
Integrates with Outlook
Amazon Chime
Jabber
8.7

File Sharing & Management

Amazon Chime
Jabber
7.2
Versioning
Amazon Chime
Jabber
7.0
Video files
Amazon Chime
Jabber
6.9
Audio files
Amazon Chime
Jabber
7.2
Document collaboration
Amazon Chime
Jabber
7.3
Access control
Amazon Chime
Jabber
7.8
Advanced security features
Amazon Chime
Jabber
6.8
Integrates with Google Drive
Amazon Chime
Jabber
6.5
Device sync
Amazon Chime
Jabber
8.0

Pros

Amazon Chime

  • The one thing Amazon Chime has going for it is it is backed by its top tier web services platform. Amazon Chime may not have the market share yet, but it has the visibility and commitment from its development teams to be a mainstay in conferencing for the foreseeable future.
  • Amazon Chime offered a very easy to use interface that is friendly not only through the desktop application but the web and mobile interfaces.
  • Amazon Chime offers a variety of ways to allow first-time users to join meetings. Either through standard invites and meeting ID's etc. It is easy to get new people, customers or first time/one time users involved, collaborating and contributing.
Jesse Bickel, MS - PMP profile photo

Jabber

  • Jabber is excellent for remote troubleshooting as it allows remote desktop sharing and even control. It is very easy to setup a sharing session- literally seconds- even for non technical users. This can be used by the business, or by IT personnel when troubleshooting an application issue. It can also save an organization money if they were using another, paid tool for remote troubleshooting.
  • Facilitates asynchronous communication using conversation style. When someone messages you a small window pops up and fades within a second or two. You can either click it to open or ignore it and open it later. This is an improvement over Jabber's predecessor, WebEx Connect, which would blink an icon at the bottom of the screen until you read the message. This was really annoying because, unless you could put up with the flashing icon, you needed to click on each message right away. That negated the concept of asynchronous communications.
  • Facilitates status tracking as Jabber has several statuses: green for Available, yellow for Away, red for "Do not Disturb". Finally grey is for offline. It also link with your Outlook and has automated statuses: "Presenting", i.e. sharing your desktop with another user via Jabber or WebEx or "In a meeting".
Eugene LaRoche profile photo

Cons

Amazon Chime

  • Needs voicemail
  • Easier deployment for customers who need to include their AD
No photo available

Jabber

  • Sometimes the internal phone from your laptop and your headset are recording at the same time. So you might hear some echo.
  • If you do home office and forget to use Vpn to get in the internal network, the certificate from Jabber is somehow invalidated, and then you have to ask IT Support to renew your certificate so that you can make phone calls via your computer again. This takes a few hours.
  • There is no chat history. sometimes it is a good thing, but when you write important things on Jabber (confirmation/agreements) and then you log off, you can never find then again.
No photo available

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Jabber

Jabber 8.0
Based on 2 answers
because it is a program that contains all the work tools required by the organization for the operation and strengthening of communication among personnel.contains a series of tools that have been very positive for the optimization of the activities and tasks of the company.has represented a means of communication that the staff has assimilated and understood. has represented a means of communication that the staff has assimilated and understood.
FRANCO PIÑERO profile photo

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Jabber

Jabber 4.0
Based on 3 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker profile photo

Support

Amazon Chime

No score
No answers yet
No answers on this topic

Jabber

Jabber 10.0
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson profile photo

Alternatives Considered

Amazon Chime

AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. Equipment required, quality and cost is what makes this a great product.
No photo available

Jabber

I personally like Slack a little better - it is a little more updated but has a lot more features. I felt like I really needed to learn how to use Slack, whereas Jabber is so simple that you can pick it up right off the bat. While the basic functions of Slack are easy to understand - you can do so much more which will take time to learn.
No photo available

Return on Investment

Amazon Chime

  • Positive - easy communication with the chat room feature for all teams (15+) throughout our campus.
  • Positive - user-friendly and easy to navigate so we weren't hindered with the transition.
  • Positive - Amazon Chime allows you to call in via the phone if a computer is not available. We are always on the go and phones are all that are available.
Perry Hahn profile photo

Jabber

  • Positive - Information is passed between people instantly which helps the entire organization be more efficient
  • Negative - Had to purchase a separate product to retain chat lots
  • Positive - Users can check if people are available to talk, rather than guessing and waiting
No photo available

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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