What users are saying about
32 Ratings
18 Ratings
32 Ratings
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Score 8.6 out of 100
18 Ratings
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Score 9 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Miro

Miro is well suited for scrappy collaborative exercises like affinity mapping where the relative spatial relationships are more important and visual design is less so. The sticky notes features are easy to use and can quickly capture a lot of information. Miro is less well suited for designing user journey maps or other diagrams you want to look nice because the design capabilities are more limited. It does offer templates which can be easy to work with but more difficult to customize.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Miro
High quality audio
Amazon Chime
8.9
Miro
High quality video
Amazon Chime
8.8
Miro
Low bandwidth requirements
Amazon Chime
8.4
Miro
Mobile support
Amazon Chime
8.2
Miro

Screen Sharing

Amazon Chime
8.6
Miro
Desktop sharing
Amazon Chime
9.2
Miro
Whiteboards
Amazon Chime
8.0
Miro

Online Meetings / Events

Amazon Chime
9.1
Miro
Calendar integration
Amazon Chime
9.0
Miro
Meeting initiation
Amazon Chime
8.8
Miro
Integrates with social media
Amazon Chime
9.5
Miro
Record meetings / events
Amazon Chime
8.8
Miro
Slideshows
Amazon Chime
9.3
Miro

Online Events Collaboration

Amazon Chime
9.4
Miro
Live chat
Amazon Chime
9.1
Miro
Audience polling
Amazon Chime
9.8
Miro
Q&A
Amazon Chime
9.1
Miro

Online Events Security

Amazon Chime
9.2
Miro
User authentication
Amazon Chime
9.4
Miro
Participant roles & permissions
Amazon Chime
8.8
Miro
Confidential attendee list
Amazon Chime
9.4
Miro

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Miro

  • Built-in video chat.
  • Limitless whiteboard with frames to enable easy navigation.
  • Organizer tools allowing me to bring collaborators to my cursor or look at my view.
  • Ability to invite people from outside my organization.
  • Quick orientation before people can effectively interact.
  • Customizable controls for mouse or trackpad.
Scott Groff, CTP | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Miro

  • I also have a personal account. I'd like to be able to toggle between the two without having to log out.
  • When adding text into a shape, it doesn't seem possible to change the font size of one part without changing all of it. For example, if I want to create a title and make the font bigger, I can't do that.
Ben McEwing | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Miro

Miro 8.7
Based on 3 answers
It's intuitive for the most part but some elements are a little clunky to work with. Particularly, resizing text, aligning boxes, and spacing things out evenly can be challenging without alignment and measurement functionalities. The tool is probably designed for more scrappy, rapid mapping rather than polished, final deliverables, so the usability for that use case is pretty good.
Anonymous | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Miro

Miro 9.0
Based on 2 answers
I have not yet had to engage support live. I have found every answer I needed by tapping the extensive knowledge base. I think they are taking the right approach in allowing me to self serve when I need some info. I will update my review if and when I need to tap a live representative.
Scott Groff, CTP | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Miro

Miro feels more intuitive than InVision. I think of the two as Apple (Miro) and Android (InVision). Both are very good products and you can ultimately do what you need to with them, but Miro has that X-Factor where everything "just works". I was invited to a board, having never even heard of Miro. I was using it pretty adeptly within a few minutes because everything I wanted to do, I could. And everything I expected to find on the board in a certain location was right there. And the best thing is it's not "over-designed". It doesn't have 5 million features that make it bloated and slow. They've found the balance of function and form. That's the sign of a well made product
Ben McEwing | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Miro

  • Helps us map our understanding of users
  • Helps us workshop and get ideas our for quarterly planning
Anonymous | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Miro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Miro Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Miro
8.7

Usability

Amazon Chime
Miro
8.7

Support Rating

Amazon Chime
8.3
Miro
9.0

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