What users are saying about
16 Ratings
21 Ratings
16 Ratings
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Score 7 out of 101
21 Ratings
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Score 7.3 out of 101

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Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Mitel MiCollab

This is suited to any environment that wants to improve their voice and collaboration capabilities. I've deployed well in single-site and multi-site deployments.
Steve Davis profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
Mitel MiCollab
High quality audio
Amazon Chime
8.7
Mitel MiCollab
High quality video
Amazon Chime
8.5
Mitel MiCollab
Low bandwidth requirements
Amazon Chime
6.8
Mitel MiCollab
Mobile support
Amazon Chime
7.6
Mitel MiCollab

Screen Sharing

Amazon Chime
7.6
Mitel MiCollab
Desktop sharing
Amazon Chime
7.6
Mitel MiCollab
Whiteboards
Amazon Chime
7.5
Mitel MiCollab

Online Meetings / Events

Amazon Chime
7.6
Mitel MiCollab
Calendar integration
Amazon Chime
6.8
Mitel MiCollab
Meeting initiation
Amazon Chime
7.8
Mitel MiCollab
Integrates with social media
Amazon Chime
7.5
Mitel MiCollab
Record meetings / events
Amazon Chime
8.0
Mitel MiCollab
Slideshows
Amazon Chime
7.7
Mitel MiCollab

Online Events Collaboration

Amazon Chime
7.2
Mitel MiCollab
Live chat
Amazon Chime
8.0
Mitel MiCollab
Audience polling
Amazon Chime
6.5
Mitel MiCollab
Q&A
Amazon Chime
7.0
Mitel MiCollab

Online Events Security

Amazon Chime
7.2
Mitel MiCollab
User authentication
Amazon Chime
7.5
Mitel MiCollab
Participant roles & permissions
Amazon Chime
7.7
Mitel MiCollab
Confidential attendee list
Amazon Chime
6.5
Mitel MiCollab

Project Management

Amazon Chime
Mitel MiCollab
8.0
Task Management
Amazon Chime
Mitel MiCollab
8.1
Gantt Charts
Amazon Chime
Mitel MiCollab
8.0
Scheduling
Amazon Chime
Mitel MiCollab
8.3
Workflow Automation
Amazon Chime
Mitel MiCollab
9.0
Mobile Access
Amazon Chime
Mitel MiCollab
7.6
Search
Amazon Chime
Mitel MiCollab
7.8
Visual planning tools
Amazon Chime
Mitel MiCollab
7.6

Communication

Amazon Chime
Mitel MiCollab
9.1
Chat
Amazon Chime
Mitel MiCollab
9.1
Notifications
Amazon Chime
Mitel MiCollab
8.4
Discussions
Amazon Chime
Mitel MiCollab
9.7
Surveys
Amazon Chime
Mitel MiCollab
10.0
Internal knowledgebase
Amazon Chime
Mitel MiCollab
9.5
Integrates with GoToMeeting
Amazon Chime
Mitel MiCollab
8.0
Integrates with Gmail and Google Hangouts
Amazon Chime
Mitel MiCollab
8.0
Integrates with Outlook
Amazon Chime
Mitel MiCollab
9.7

File Sharing & Management

Amazon Chime
Mitel MiCollab
7.7
Video files
Amazon Chime
Mitel MiCollab
8.0
Audio files
Amazon Chime
Mitel MiCollab
8.0
Document collaboration
Amazon Chime
Mitel MiCollab
8.0
Access control
Amazon Chime
Mitel MiCollab
8.4
Advanced security features
Amazon Chime
Mitel MiCollab
8.6
Integrates with Google Drive
Amazon Chime
Mitel MiCollab
8.0
Device sync
Amazon Chime
Mitel MiCollab
4.6

Pros

  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
Emma McCarthy profile photo
  • Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
  • Easy interface for collaboration and voice. End users like the clean interface and ease of use.
  • An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.
Steve Davis profile photo

Cons

  • Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.
No photo available
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Nathan Venno profile photo

Support

No score
No answers yet
No answers on this topic
Mitel MiCollab6.0
Based on 1 answer
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
Nathan Venno profile photo

Alternatives Considered

AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. Equipment required, quality and cost is what makes this a great product.
No photo available
Both products work really well. Both require a good amount of setup. MiCollab is much cheaper with an equal amount of quality.
Steve Davis profile photo

Return on Investment

  • Positive - easy communication with the chat room feature for all teams (15+) throughout our campus.
  • Positive - user-friendly and easy to navigate so we weren't hindered with the transition.
  • Positive - Amazon Chime allows you to call in via the phone if a computer is not available. We are always on the go and phones are all that are available.
Perry Hahn profile photo
  • Allowed mobility so employees can work from home.
  • Allows better collaboration and communication inside and outside the office.
  • Allows flexibility with communications. Single Number Reach, softphone, control desk phone from PC, etc.
Steve Davis profile photo

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mitel MiCollab

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details