What users are saying about

Amazon Chime

14 Ratings

Mitel MiCollab

17 Ratings

Amazon Chime

14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Mitel MiCollab

17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.
Shane Finnegan profile photo

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.3
Mitel MiCollab
High quality audio
Amazon Chime
9.0
Mitel MiCollab
High quality video
Amazon Chime
8.7
Mitel MiCollab
Low bandwidth requirements
Amazon Chime
5.0
Mitel MiCollab
Mobile support
Amazon Chime
6.5
Mitel MiCollab

Screen Sharing

Amazon Chime
6.0
Mitel MiCollab
Desktop sharing
Amazon Chime
6.0
Mitel MiCollab

Online Meetings / Events

Amazon Chime
7.7
Mitel MiCollab
Calendar integration
Amazon Chime
6.0
Mitel MiCollab
Meeting initiation
Amazon Chime
8.3
Mitel MiCollab
Record meetings / events
Amazon Chime
8.5
Mitel MiCollab
Slideshows
Amazon Chime
8.0
Mitel MiCollab

Online Events Collaboration

Amazon Chime
8.5
Mitel MiCollab
Live chat
Amazon Chime
9.0
Mitel MiCollab
Q&A
Amazon Chime
8.0
Mitel MiCollab

Online Events Security

Amazon Chime
9.0
Mitel MiCollab
Participant roles & permissions
Amazon Chime
9.0
Mitel MiCollab

Project Management

Amazon Chime
Mitel MiCollab
7.7
Task Management
Amazon Chime
Mitel MiCollab
9.0
Scheduling
Amazon Chime
Mitel MiCollab
10.0
Mobile Access
Amazon Chime
Mitel MiCollab
7.0
Search
Amazon Chime
Mitel MiCollab
7.3
Visual planning tools
Amazon Chime
Mitel MiCollab
5.0

Communication

Amazon Chime
Mitel MiCollab
8.2
Chat
Amazon Chime
Mitel MiCollab
8.7
Notifications
Amazon Chime
Mitel MiCollab
7.7
Discussions
Amazon Chime
Mitel MiCollab
8.0
Internal knowledgebase
Amazon Chime
Mitel MiCollab
9.0
Integrates with GoToMeeting
Amazon Chime
Mitel MiCollab
8.0
Integrates with Gmail and Google Hangouts
Amazon Chime
Mitel MiCollab
8.0
Integrates with Outlook
Amazon Chime
Mitel MiCollab
8.0

File Sharing & Management

Amazon Chime
Mitel MiCollab
7.8
Video files
Amazon Chime
Mitel MiCollab
8.0
Audio files
Amazon Chime
Mitel MiCollab
8.0
Document collaboration
Amazon Chime
Mitel MiCollab
8.0
Access control
Amazon Chime
Mitel MiCollab
8.8
Advanced security features
Amazon Chime
Mitel MiCollab
9.2
Integrates with Google Drive
Amazon Chime
Mitel MiCollab
8.0
Device sync
Amazon Chime
Mitel MiCollab
4.9

Pros

  • One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
  • Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
Shane Finnegan profile photo
  • The messaging platform, while simple, gets the job done without all the unnecessary and often clunky features of other instant messaging platforms.
  • With a click of a button I can see all my messaging and call history. Set my away status with different options for how the phone should respond based on that status. This is great for when I am traveling for work and need to set my phones up to ring a specific way.
  • Checking of voicemails and clearing them out is simple with the MiCollab app. No need to have to dial from your desk phone any longer. Quick and easy to return calls directly from the app. You can also forward the voicemail to other users with a couple clicks of the mouse.
Erik Jensen profile photo

Cons

  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Emma McCarthy profile photo
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Nathan Venno profile photo

Support

No score
No answers yet
No answers on this topic
Mitel MiCollab6.0
Based on 1 answer
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
Nathan Venno profile photo

Alternatives Considered

Amazon Chime is great for call and video quality. It's pretty comparable to Zoom both in cost and capabilities. It's definitely superior to UberConference and Join.me, both of which are not particularly reliable. I have had call quality and the screen shares freeze up. Also, neither UberConference or Join.me have a video conferencing ability.
Emma McCarthy profile photo
8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen profile photo

Return on Investment

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo
  • It allows us to expand our company and configure in many different ways that other systems simply cannot. We have streamlined our overall operations by not only using MiCollab but using Mitels entire communications software(s).
  • We need the ability to Tenant systems, route calls very specifically and much more. While MiCollab does not allow this (yet) we have this set up through other MiTel softwares to get the job done.
Erik Jensen profile photo

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mitel MiCollab

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details