What users are saying about
32 Ratings
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Score 8.5 out of 100
15 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Nextiva Business Phone Service
High quality audio
Amazon Chime
8.9
Nextiva Business Phone Service
High quality video
Amazon Chime
8.8
Nextiva Business Phone Service
Low bandwidth requirements
Amazon Chime
8.4
Nextiva Business Phone Service
Mobile support
Amazon Chime
8.2
Nextiva Business Phone Service

Screen Sharing

Amazon Chime
8.6
Nextiva Business Phone Service
Desktop sharing
Amazon Chime
9.2
Nextiva Business Phone Service
Whiteboards
Amazon Chime
8.0
Nextiva Business Phone Service

Online Meetings / Events

Amazon Chime
9.1
Nextiva Business Phone Service
Calendar integration
Amazon Chime
9.0
Nextiva Business Phone Service
Meeting initiation
Amazon Chime
8.8
Nextiva Business Phone Service
Integrates with social media
Amazon Chime
9.5
Nextiva Business Phone Service
Record meetings / events
Amazon Chime
8.8
Nextiva Business Phone Service
Slideshows
Amazon Chime
9.3
Nextiva Business Phone Service

Online Events Collaboration

Amazon Chime
9.4
Nextiva Business Phone Service
Live chat
Amazon Chime
9.1
Nextiva Business Phone Service
Audience polling
Amazon Chime
9.8
Nextiva Business Phone Service
Q&A
Amazon Chime
9.1
Nextiva Business Phone Service

Online Events Security

Amazon Chime
9.2
Nextiva Business Phone Service
User authentication
Amazon Chime
9.4
Nextiva Business Phone Service
Participant roles & permissions
Amazon Chime
8.8
Nextiva Business Phone Service
Confidential attendee list
Amazon Chime
9.4
Nextiva Business Phone Service

Cloud PBX

Amazon Chime
Nextiva Business Phone Service
8.4
Hosted PBX
Amazon Chime
Nextiva Business Phone Service
7.7
Multi-level Interactive Voice Response (IVR)
Amazon Chime
Nextiva Business Phone Service
8.8
User templates
Amazon Chime
Nextiva Business Phone Service
8.4
Call reports
Amazon Chime
Nextiva Business Phone Service
9.4
Directory of employee names
Amazon Chime
Nextiva Business Phone Service
7.7

Call Management

Amazon Chime
Nextiva Business Phone Service
8.4
Answering rules
Amazon Chime
Nextiva Business Phone Service
8.4
Call recording
Amazon Chime
Nextiva Business Phone Service
9.1
Call park
Amazon Chime
Nextiva Business Phone Service
7.9
Call screening
Amazon Chime
Nextiva Business Phone Service
8.5
Message alerts
Amazon Chime
Nextiva Business Phone Service
8.0

VoIP system collaboration

Amazon Chime
Nextiva Business Phone Service
7.5
Video conferencing
Amazon Chime
Nextiva Business Phone Service
7.3
Audio conferencing
Amazon Chime
Nextiva Business Phone Service
8.1
Video screen sharing
Amazon Chime
Nextiva Business Phone Service
8.0
Instant messaging
Amazon Chime
Nextiva Business Phone Service
6.6

Mobile apps

Amazon Chime
Nextiva Business Phone Service
7.5
Mobile app for iOS
Amazon Chime
Nextiva Business Phone Service
7.8
Mobile app for Android
Amazon Chime
Nextiva Business Phone Service
7.3

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Heather Neisen | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.8
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Nextiva Business Phone Service
8.3

Likelihood to Renew

Amazon Chime
Nextiva Business Phone Service
6.0

Usability

Amazon Chime
Nextiva Business Phone Service
8.0

Support Rating

Amazon Chime
8.3
Nextiva Business Phone Service
8.8

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