Amazon Chime vs OnSemble

Likelihood to Recommend

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.

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Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

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OnSemble allows each department to edit their areas with information that they want to distribute. Each department in the company can add as much inforamation to their area with documents, links, videos, etc

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Melissa Crum

Digital Marketing Manager

PassagewaysComputer Software, 51-200 employees

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Feature Rating Comparison

Amazon Chime

OnSemble

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Amazon Chime

OnSemble

Desktop sharing

Whiteboards

Amazon Chime

OnSemble

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Amazon Chime

OnSemble

Live chat

Audience polling

Q&A

Amazon Chime

OnSemble

User authentication

Participant roles & permissions

Confidential attendee list

Pros

The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
Using Chime as an instant messaging app between our workforce is extremely helpful.
It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.

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Verified User

Administrator in Information Technology

Computer Software Company, 51-200 employees

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Easy to create sections for each department.
Ability to link to files and share reports.
Easy access to visibility within other departments.
Easy to disperse company wide messages.

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Melissa Crum

Digital Marketing Manager

PassagewaysComputer Software, 51-200 employees

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Cons

Sometimes it's a little too basic and simple
I've come across multiple times where notifications won't go away even after viewing all unread messages
Requires a lot of updates

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Melinda Saternis

Site Opertaions - Content Assistant: Men's Direct Marketing

Brooks BrothersRetail, 1001-5000 employees

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Add additional templates for customization.
Webinars on how other companies use this software.
Ongoing best practices on how to use the software.

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Melissa Crum

Digital Marketing Manager

PassagewaysComputer Software, 51-200 employees

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Support

Amazon Chime 7.7

Based on 3 answers

Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.

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Verified User

C-Level Executive in Corporate

Hospital & Health Care Company, 11-50 employees

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No score

No answers yet

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Alternatives Considered

Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.

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