What users are saying about
32 Ratings
7 Ratings
32 Ratings
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Score 8.5 out of 100
7 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Opal

I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
Kenji Onozawa | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Opal
High quality audio
Amazon Chime
8.9
Opal
High quality video
Amazon Chime
8.8
Opal
Low bandwidth requirements
Amazon Chime
8.4
Opal
Mobile support
Amazon Chime
8.2
Opal

Screen Sharing

Amazon Chime
8.6
Opal
Desktop sharing
Amazon Chime
9.2
Opal
Whiteboards
Amazon Chime
8.0
Opal

Online Meetings / Events

Amazon Chime
9.1
Opal
Calendar integration
Amazon Chime
9.0
Opal
Meeting initiation
Amazon Chime
8.8
Opal
Integrates with social media
Amazon Chime
9.5
Opal
Record meetings / events
Amazon Chime
8.8
Opal
Slideshows
Amazon Chime
9.3
Opal

Online Events Collaboration

Amazon Chime
9.4
Opal
Live chat
Amazon Chime
9.1
Opal
Audience polling
Amazon Chime
9.8
Opal
Q&A
Amazon Chime
9.1
Opal

Online Events Security

Amazon Chime
9.2
Opal
User authentication
Amazon Chime
9.4
Opal
Participant roles & permissions
Amazon Chime
8.8
Opal
Confidential attendee list
Amazon Chime
9.4
Opal

Project Management

Amazon Chime
Opal
7.9
Task Management
Amazon Chime
Opal
9.1
Gantt Charts
Amazon Chime
Opal
9.1
Scheduling
Amazon Chime
Opal
9.1
Workflow Automation
Amazon Chime
Opal
9.1
Mobile Access
Amazon Chime
Opal
1.0
Search
Amazon Chime
Opal
9.1
Visual planning tools
Amazon Chime
Opal
9.1

Communication

Amazon Chime
Opal
6.1
Chat
Amazon Chime
Opal
4.5
Notifications
Amazon Chime
Opal
9.1
Discussions
Amazon Chime
Opal
4.5

File Sharing & Management

Amazon Chime
Opal
9.1
Versioning
Amazon Chime
Opal
9.1
Video files
Amazon Chime
Opal
9.1
Audio files
Amazon Chime
Opal
9.1
Document collaboration
Amazon Chime
Opal
9.1
Access control
Amazon Chime
Opal
9.1

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Opal

  • Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
  • Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
  • High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
Kelly Rigotti | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Opal

  • No publishing capabilities, for the most part.
  • No analytics tie-ins.
  • Rather pricey.
  • Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.
Anonymous | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Opal

You get for what you paid for. Opal has more features
Teena Thach | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Opal

  • Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
  • Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
  • I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
Kenji Onozawa | TrustRadius Reviewer

Screenshots

Amazon Chime

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Opal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Opal Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison