Amazon Chime vs. Phone.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Chime
Score 7.9 out of 10
N/A
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
$0
per minute
Phone.com
Score 10.0 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
Pricing
Amazon ChimePhone.com
Editions & Modules
Business Calling - Inbound
$0.002216
per minute
Business Calling - Phone Numbers
$1
per number per month, US Only
Meetings - Pro
$3
*per user per day
Meetings - Basic
Free
Business Calling - Outbound
Country Dependent
per minute
Business Calling - Receive Text
Free
US Only
Business Calling - Send Text
Country Dependent
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Offerings
Pricing Offerings
Amazon ChimePhone.com
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*up to $15.00 per user per month20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Features
Amazon ChimePhone.com
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Amazon Chime
10.0
26 Ratings
22% above category average
Phone.com
-
Ratings
High quality audio10.026 Ratings00 Ratings
High quality video10.026 Ratings00 Ratings
Low bandwidth requirements10.021 Ratings00 Ratings
Mobile support10.021 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Amazon Chime
9.2
25 Ratings
15% above category average
Phone.com
-
Ratings
Desktop sharing10.025 Ratings00 Ratings
Whiteboards8.311 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Amazon Chime
9.6
25 Ratings
15% above category average
Phone.com
-
Ratings
Calendar integration10.022 Ratings00 Ratings
Meeting initiation10.024 Ratings00 Ratings
Integrates with social media8.39 Ratings00 Ratings
Record meetings / events10.023 Ratings00 Ratings
Slideshows10.021 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Amazon Chime
10.0
22 Ratings
17% above category average
Phone.com
-
Ratings
Live chat10.022 Ratings00 Ratings
Audience polling10.010 Ratings00 Ratings
Q&A10.012 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Amazon Chime
10.0
22 Ratings
18% above category average
Phone.com
-
Ratings
User authentication10.018 Ratings00 Ratings
Participant roles & permissions10.021 Ratings00 Ratings
Confidential attendee list10.016 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Amazon Chime
10.0
1 Ratings
12% above category average
Phone.com
10.0
1 Ratings
23% above category average
Video conferencing10.01 Ratings00 Ratings
Audio conferencing10.01 Ratings10.01 Ratings
Video screen sharing10.01 Ratings00 Ratings
Instant messaging10.01 Ratings10.01 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Amazon Chime
-
Ratings
Phone.com
10.0
2 Ratings
23% above category average
Hosted PBX00 Ratings10.02 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.02 Ratings
User templates00 Ratings10.02 Ratings
Call reports00 Ratings10.02 Ratings
Directory of employee names00 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Amazon Chime
-
Ratings
Phone.com
10.0
2 Ratings
19% above category average
Answering rules00 Ratings10.02 Ratings
Call recording00 Ratings10.02 Ratings
Call park00 Ratings10.01 Ratings
Call screening00 Ratings10.02 Ratings
Message alerts00 Ratings10.02 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Amazon Chime
-
Ratings
Phone.com
10.0
2 Ratings
21% above category average
Mobile app for iOS00 Ratings10.01 Ratings
Mobile app for Android00 Ratings10.01 Ratings
Best Alternatives
Amazon ChimePhone.com
Small Businesses
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Google Meet
Google Meet
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon ChimePhone.com
Likelihood to Recommend
10.0
(27 ratings)
10.0
(2 ratings)
Support Rating
8.8
(9 ratings)
-
(0 ratings)
User Testimonials
Amazon ChimePhone.com
Likelihood to Recommend
Amazon AWS
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
Read full review
Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review
Pros
Amazon AWS
  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
Read full review
Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review
Cons
Amazon AWS
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Read full review
Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review
Support Rating
Amazon AWS
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Read full review
Phone.com
No answers on this topic
Alternatives Considered
Amazon AWS
Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
Read full review
Phone.com
No answers on this topic
Return on Investment
Amazon AWS
  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
Read full review
Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
Read full review
ScreenShots

Phone.com Screenshots

Screenshot of Phone.com Dashboard