Amazon Chime vs Polycom RealPresence Group Series

Likelihood to Recommend

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.

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Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

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Polycom RealPresence Group Series has been the best system I've worked with thus far. I would highly recommend it for colleges/universities, hospital or wellness administrative areas, executive/corporate companies, and businesses that employ more than 25 people. I would recommend it if a group uses the phone frequently, and plans meetings and conferences on a regular basis. It would be less ideal in a work setting with few staff or one in which a staff does not interact frequently.

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Verified User

Professional in Professional Services

Higher Education Company, 1001-5000 employees

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Feature Rating Comparison

Amazon Chime

8.0

Polycom RealPresence Group Series

—

High quality audio

8.7

—

High quality video

8.4

—

Low bandwidth requirements

7.1

—

Mobile support

7.7

—

Amazon Chime

7.6

Polycom RealPresence Group Series

—

Desktop sharing

7.7

—

Whiteboards

7.5

—

Amazon Chime

7.5

Polycom RealPresence Group Series

—

Calendar integration

6.9

—

Meeting initiation

7.7

—

Integrates with social media

7.5

—

Record meetings / events

8.0

—

Slideshows

7.5

—

Amazon Chime

7.1

Polycom RealPresence Group Series

—

Live chat

7.9

—

Audience polling

6.5

—

Q&A

7.0

—

Amazon Chime

7.7

Polycom RealPresence Group Series

—

User authentication

7.7

—

Participant roles & permissions

7.9

—

Confidential attendee list

7.3

—

Pros

Audio and video quality is very good
Easy to sign on and start conversations, other tools I've used sometimes can be confusing or don't always work properly.

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Verified User

Team Lead in Human Resources

Human Resources Company, 1001-5000 employees

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Sales team at Polycom is engaged and wants to sell.
End support is pretty good compared to tech companies and is represented locally thru VARS.
Once installed, updated and debugged the platform is stable.

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Verified User

Director in Information Technology

Packaging and Containers Company, 5001-10,000 employees

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Cons

Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.

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Verified User

Team Lead in Human Resources

Human Resources Company, 1001-5000 employees

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It is hard to use/set up. One has to be fairly tech savvy and it still sometimes doesn't work right. Should work more like FaceTime in Apple - which is intuitive and easy to use.
Ability to select on your screen where the video boxes go within the container would be useful.
Haven't tried it but sharing a screen doesn't seem as intuitive as say WebEx.

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David George

Senior Vice President - Enterprise Services Services Excellence & Performance

Zurich Insurance Company LtdInsurance, 10,001+ employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Ask the community to sound off

Polycom RealPresence Group Series 7.3

Based on 1 answer

We love the product and is totally integrated in our company.

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Verified User

Engineer in Information Technology

Retail Company, 10,001+ employees

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Support

Amazon Chime 6.0

Based on 1 answer

Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.

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Verified User

C-Level Executive in Corporate

Hospital & Health Care Company, 11-50 employees

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Polycom RealPresence Group Series 8.2

Based on 1 answer

They are responsive and very knowledgeable.

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Verified User

Engineer in Information Technology

Retail Company, 10,001+ employees

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Alternatives Considered

Chime and Biba are interchangeable to me, both accomplish the same task. We have transitioned to Chime as it was created by Amazon and we support Amazon, so it was an easy decision for us. I do enjoy Chime more as it just seems to work effortlessly. I would recommend it to all.

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Perry Hahn

AV Supervisor

Avisys, Inc. Amazon AccountStaffing and Recruiting, 51-200 employees

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As a previous AV installer, the Polycom line of product always superseded other hard codecs due to the reliability. Other expensive codec's don't supply the same features for the price of Polycom.

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Adam Bruneau

North America Audio Video Support Specialist

Analog DevicesSemiconductors, 10,001+ employees

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Return on Investment

Positive - easy communication with the chat room feature for all teams (15+) throughout our campus.
Positive - user-friendly and easy to navigate so we weren't hindered with the transition.
Positive - Amazon Chime allows you to call in via the phone if a computer is not available. We are always on the go and phones are all that are available.

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Perry Hahn

AV Supervisor

Avisys, Inc. Amazon AccountStaffing and Recruiting, 51-200 employees

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Cost reduction of traveling.
Real time presences from a remote location.
Ability to have people on Video instead of having them in person when inconvenient.

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Verified User

Engineer in Information Technology

Retail Company, 10,001+ employees

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Likelihood to Recommend

Amazon Chime

Polycom RealPresence Group Series

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Amazon Chime

Polycom RealPresence Group Series

Cons

Amazon Chime

Polycom RealPresence Group Series

Likelihood to Renew

Amazon Chime

Polycom RealPresence Group Series

Support

Amazon Chime

Polycom RealPresence Group Series

Alternatives Considered

Amazon Chime

Polycom RealPresence Group Series

Return on Investment

Amazon Chime

Polycom RealPresence Group Series

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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