What users are saying about
17 Ratings
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Score 7.1 out of 101
35 Ratings
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Score 9.1 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Polycom RealPresence Group Series

Polycom RealPresence Group Series has been the best system I've worked with thus far. I would highly recommend it for colleges/universities, hospital or wellness administrative areas, executive/corporate companies, and businesses that employ more than 25 people. I would recommend it if a group uses the phone frequently, and plans meetings and conferences on a regular basis. It would be less ideal in a work setting with few staff or one in which a staff does not interact frequently.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.0
Polycom RealPresence Group Series
High quality audio
Amazon Chime
8.7
Polycom RealPresence Group Series
High quality video
Amazon Chime
8.4
Polycom RealPresence Group Series
Low bandwidth requirements
Amazon Chime
7.1
Polycom RealPresence Group Series
Mobile support
Amazon Chime
7.7
Polycom RealPresence Group Series

Screen Sharing

Amazon Chime
7.6
Polycom RealPresence Group Series
Desktop sharing
Amazon Chime
7.7
Polycom RealPresence Group Series
Whiteboards
Amazon Chime
7.5
Polycom RealPresence Group Series

Online Meetings / Events

Amazon Chime
7.5
Polycom RealPresence Group Series
Calendar integration
Amazon Chime
6.9
Polycom RealPresence Group Series
Meeting initiation
Amazon Chime
7.7
Polycom RealPresence Group Series
Integrates with social media
Amazon Chime
7.5
Polycom RealPresence Group Series
Record meetings / events
Amazon Chime
8.0
Polycom RealPresence Group Series
Slideshows
Amazon Chime
7.5
Polycom RealPresence Group Series

Online Events Collaboration

Amazon Chime
7.1
Polycom RealPresence Group Series
Live chat
Amazon Chime
7.9
Polycom RealPresence Group Series
Audience polling
Amazon Chime
6.5
Polycom RealPresence Group Series
Q&A
Amazon Chime
7.0
Polycom RealPresence Group Series

Online Events Security

Amazon Chime
7.7
Polycom RealPresence Group Series
User authentication
Amazon Chime
7.7
Polycom RealPresence Group Series
Participant roles & permissions
Amazon Chime
7.9
Polycom RealPresence Group Series
Confidential attendee list
Amazon Chime
7.3
Polycom RealPresence Group Series

Pros

Amazon Chime

  • Audio and video quality is very good
  • Easy to sign on and start conversations, other tools I've used sometimes can be confusing or don't always work properly.
No photo available

Polycom RealPresence Group Series

  • Sales team at Polycom is engaged and wants to sell.
  • End support is pretty good compared to tech companies and is represented locally thru VARS.
  • Once installed, updated and debugged the platform is stable.
No photo available

Cons

Amazon Chime

  • Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.
No photo available

Polycom RealPresence Group Series

  • It is hard to use/set up. One has to be fairly tech savvy and it still sometimes doesn't work right. Should work more like FaceTime in Apple - which is intuitive and easy to use.
  • Ability to select on your screen where the video boxes go within the container would be useful.
  • Haven't tried it but sharing a screen doesn't seem as intuitive as say WebEx.
David George profile photo

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Polycom RealPresence Group Series

Polycom RealPresence Group Series 7.3
Based on 1 answer
We love the product and is totally integrated in our company.
No photo available

Support

Amazon Chime

Amazon Chime 6.0
Based on 1 answer
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.
No photo available

Polycom RealPresence Group Series

Polycom RealPresence Group Series 8.2
Based on 1 answer
They are responsive and very knowledgeable.
No photo available

Alternatives Considered

Amazon Chime

Chime and Biba are interchangeable to me, both accomplish the same task. We have transitioned to Chime as it was created by Amazon and we support Amazon, so it was an easy decision for us. I do enjoy Chime more as it just seems to work effortlessly. I would recommend it to all.
Perry Hahn profile photo

Polycom RealPresence Group Series

As a previous AV installer, the Polycom line of product always superseded other hard codecs due to the reliability. Other expensive codec's don't supply the same features for the price of Polycom.
Adam Bruneau profile photo

Return on Investment

Amazon Chime

  • Positive - easy communication with the chat room feature for all teams (15+) throughout our campus.
  • Positive - user-friendly and easy to navigate so we weren't hindered with the transition.
  • Positive - Amazon Chime allows you to call in via the phone if a computer is not available. We are always on the go and phones are all that are available.
Perry Hahn profile photo

Polycom RealPresence Group Series

  • Cost reduction of traveling.
  • Real time presences from a remote location.
  • Ability to have people on Video instead of having them in person when inconvenient.
No photo available

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Polycom RealPresence Group Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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