What users are saying about

Amazon Chime

14 Ratings

Polycom RealPresence Group Series<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

33 Ratings

Amazon Chime

14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Polycom RealPresence Group Series<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

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Likelihood to Recommend

Amazon Chime

Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.
Shane Finnegan profile photo

Polycom RealPresence Group Series

Polycom RealPresence Group Series has been the best system I've worked with thus far. I would highly recommend it for colleges/universities, hospital or wellness administrative areas, executive/corporate companies, and businesses that employ more than 25 people. I would recommend it if a group uses the phone frequently, and plans meetings and conferences on a regular basis. It would be less ideal in a work setting with few staff or one in which a staff does not interact frequently.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.3
Polycom RealPresence Group Series
High quality audio
Amazon Chime
9.0
Polycom RealPresence Group Series
High quality video
Amazon Chime
8.7
Polycom RealPresence Group Series
Low bandwidth requirements
Amazon Chime
5.0
Polycom RealPresence Group Series
Mobile support
Amazon Chime
6.5
Polycom RealPresence Group Series

Screen Sharing

Amazon Chime
6.0
Polycom RealPresence Group Series
Desktop sharing
Amazon Chime
6.0
Polycom RealPresence Group Series

Online Meetings / Events

Amazon Chime
7.7
Polycom RealPresence Group Series
Calendar integration
Amazon Chime
6.0
Polycom RealPresence Group Series
Meeting initiation
Amazon Chime
8.3
Polycom RealPresence Group Series
Record meetings / events
Amazon Chime
8.5
Polycom RealPresence Group Series
Slideshows
Amazon Chime
8.0
Polycom RealPresence Group Series

Online Events Collaboration

Amazon Chime
8.5
Polycom RealPresence Group Series
Live chat
Amazon Chime
9.0
Polycom RealPresence Group Series
Q&A
Amazon Chime
8.0
Polycom RealPresence Group Series

Online Events Security

Amazon Chime
9.0
Polycom RealPresence Group Series
Participant roles & permissions
Amazon Chime
9.0
Polycom RealPresence Group Series

Pros

  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
Emma McCarthy profile photo
  • Video quality is good.
  • Switching the video across several users seem to work well
David George profile photo

Cons

  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Emma McCarthy profile photo
  • Previously an issue with Global Directory dialing, the RPTouch would try to dial display name string vs ext. This was fixed recently.
  • Skype for business integration does not work well. We currently are implementing Pexip to handle Skype.
  • Complicated wiring for Clink extension. Clink connection also easy to put in upside-down. This broke one of our HDXs in the past.
Adam Bruneau profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Polycom RealPresence Group Series7.3
Based on 1 answer
We love the product and is totally integrated in our company.
No photo available

Support

No score
No answers yet
No answers on this topic
Polycom RealPresence Group Series8.2
Based on 1 answer
They are responsive and very knowledgeable.
No photo available

Alternatives Considered

Amazon Chime is great for call and video quality. It's pretty comparable to Zoom both in cost and capabilities. It's definitely superior to UberConference and Join.me, both of which are not particularly reliable. I have had call quality and the screen shares freeze up. Also, neither UberConference or Join.me have a video conferencing ability.
Emma McCarthy profile photo
The quality and flexibility of the GS still wins...but not by a big enough margin to justify it as often as we used to.
No photo available

Return on Investment

  • Amazon Chime has been an incredibly cost effective way to add video and conference line services (with screen sharing) to our day to day operations because we have an account for free for being Vonage customers.
  • A pro account only costs $15 a month, and you only need one pro account for a small office. If others in your organization need to join, all you need is a basic account to join. You need a pro account in order to launch and administer meetings.
Emma McCarthy profile photo
  • The introduction of video at the firm has, over time, significantly reduced travel cost.
  • The added value of Polycom is getting harder and harder to justify in most situations anymore. When low cost software video is delivering such great quality...it is hard to justify tripling the cost of a small room to add Polycom.
No photo available

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Polycom RealPresence Group Series

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details