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16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 7 out of 101
Based on 16 reviews and ratings
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 8.9 out of 101
Based on 33 reviews and ratings
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Likelihood to Recommend
Amazon Chime
Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Enrollment and Eligibility Program Manager
MetrixIQInformation Technology and Services, 11-50 employees
Polycom RealPresence Group Series
Polycom RealPresence Group Series has been the best system I've worked with thus far. I would highly recommend it for colleges/universities, hospital or wellness administrative areas, executive/corporate companies, and businesses that employ more than 25 people. I would recommend it if a group uses the phone frequently, and plans meetings and conferences on a regular basis. It would be less ideal in a work setting with few staff or one in which a staff does not interact frequently.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesFeature Rating Comparison
Performance & Compatibility of Online Events Software
Amazon Chime
7.9
Polycom RealPresence Group Series
—
High quality audio
Amazon Chime
8.7
Polycom RealPresence Group Series
—
High quality video
Amazon Chime
8.5
Polycom RealPresence Group Series
—
Low bandwidth requirements
Amazon Chime
6.8
Polycom RealPresence Group Series
—
Mobile support
Amazon Chime
7.6
Polycom RealPresence Group Series
—
Screen Sharing
Amazon Chime
7.6
Polycom RealPresence Group Series
—
Desktop sharing
Amazon Chime
7.6
Polycom RealPresence Group Series
—
Whiteboards
Amazon Chime
7.5
Polycom RealPresence Group Series
—
Online Meetings / Events
Amazon Chime
7.6
Polycom RealPresence Group Series
—
Calendar integration
Amazon Chime
6.8
Polycom RealPresence Group Series
—
Meeting initiation
Amazon Chime
7.8
Polycom RealPresence Group Series
—
Integrates with social media
Amazon Chime
7.5
Polycom RealPresence Group Series
—
Record meetings / events
Amazon Chime
8.0
Polycom RealPresence Group Series
—
Slideshows
Amazon Chime
7.7
Polycom RealPresence Group Series
—
Online Events Collaboration
Amazon Chime
7.2
Polycom RealPresence Group Series
—
Live chat
Amazon Chime
8.0
Polycom RealPresence Group Series
—
Audience polling
Amazon Chime
6.5
Polycom RealPresence Group Series
—
Q&A
Amazon Chime
7.0
Polycom RealPresence Group Series
—
Online Events Security
Amazon Chime
7.2
Polycom RealPresence Group Series
—
User authentication
Amazon Chime
7.5
Polycom RealPresence Group Series
—
Participant roles & permissions
Amazon Chime
7.7
Polycom RealPresence Group Series
—
Confidential attendee list
Amazon Chime
6.5
Polycom RealPresence Group Series
—
Pros
- One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
- Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
Account Manager
Jinfonet SoftwareComputer Software, 51-200 employees
- Video quality is good.
- Switching the video across several users seem to work well
Senior Vice President - Enterprise Services Services Excellence & Performance
Zurich Insurance Company LtdInsurance, 10,001+ employees
Cons
- Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
- You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
Account Manager
Jinfonet SoftwareComputer Software, 51-200 employees
- It is hard to use/set up. One has to be fairly tech savvy and it still sometimes doesn't work right. Should work more like FaceTime in Apple - which is intuitive and easy to use.
- Ability to select on your screen where the video boxes go within the container would be useful.
- Haven't tried it but sharing a screen doesn't seem as intuitive as say WebEx.
Senior Vice President - Enterprise Services Services Excellence & Performance
Zurich Insurance Company LtdInsurance, 10,001+ employees
Likelihood to Renew
No score
No answers yet
No answers on this topic
Polycom RealPresence Group Series7.3
Based on 1 answer
We love the product and is totally integrated in our company.

Verified User
Engineer in Information Technology
Retail Company, 10,001+ employeesSupport
No score
No answers yet
No answers on this topic
Polycom RealPresence Group Series8.2
Based on 1 answer
They are responsive and very knowledgeable.

Verified User
Engineer in Information Technology
Retail Company, 10,001+ employeesAlternatives Considered
I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.
Account Manager
Jinfonet SoftwareComputer Software, 51-200 employees
Polycom provided the best overall package.
Communications Specialist
Yazaki North AmericaAutomotive, 10,001+ employees
Return on Investment
- Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
- Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Account Manager
Jinfonet SoftwareComputer Software, 51-200 employees
- Not much in terms of ROI, but we have replaced aging lifesize solutions
- Works great with BlueJeans
- Has a wide variety of options to standardize on a single set of hardware for all types of video rooms

Verified User
Director in Information Technology
Real Estate Company, 501-1000 employeesPricing Details
Amazon Chime
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Additional Pricing Details
—Polycom RealPresence Group Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No