Amazon Chime vs Polycom RealPresence Group Series

• Connectivity reliability was a key buying factor for my organization.
• We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
• Implementation across our organization was a quick turnaround due to good customer service from the supplier.

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• Polycom are still a high-end videoconferencing manufacturer and it shows. The build quality is very high, with quality components provided. In the current environment where 'huddle-room' systems are taking over and are a mix of solutions from multiple manufacturers, you can tell the difference when you open the box and get dedicated hardware that is designed to work as a single package.
• The audio quality is very good. May sound like an odd thing to consider audio quality before video quality, but if the sound is poor, it doesn't matter how good the video is - you wont stay in the meeting.
• Great video from the dedicated cameras. The image quality is high and the camera is silent when it moves to presets.

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• I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

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• We needed to interact with the networking staff who were intent on using Cisco products, and this slowed down implementation.
• Though it was easy to train users to operate the equipment those who were not trained frequently had difficulty starting up a meeting without assistance

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• Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
• Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
• I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

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• Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
• Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
• Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.

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