Amazon Chime vs Polycom RealPresence Group Series

• Great call quality! The conference line is crystal clear.
• Strong video quality. We've never had problems with the video conference feed cutting out.
• The app is pretty user friendly and easy to use.
• Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.

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• Video quality is good.
• Switching the video across several users seem to work well

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• More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
• You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
• The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
• No built-in screen sharing capabilities.

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• Previously an issue with Global Directory dialing, the RPTouch would try to dial display name string vs ext. This was fixed recently.
• Skype for business integration does not work well. We currently are implementing Pexip to handle Skype.
• Complicated wiring for Clink extension. Clink connection also easy to put in upside-down. This broke one of our HDXs in the past.

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• Amazon Chime has been an incredibly cost effective way to add video and conference line services (with screen sharing) to our day to day operations because we have an account for free for being Vonage customers.
• A pro account only costs $15 a month, and you only need one pro account for a small office. If others in your organization need to join, all you need is a basic account to join. You need a pro account in order to launch and administer meetings.

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• The introduction of video at the firm has, over time, significantly reduced travel cost.
• The added value of Polycom is getting harder and harder to justify in most situations anymore. When low cost software video is delivering such great quality...it is hard to justify tripling the cost of a small room to add Polycom.

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