Amazon Chime vs RingCentral

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.

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Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

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RingCentral

RingCentral is great if making a large volume of calls or all of its services are useful to a business, such as in our case. For users just wanting a softphone (no webinar, telecon, etc.) there are cheaper options available. However, many competitors charge for call time by the minute, which can easily shoot costs way higher than RingCentral if making a lot of calls (our users make around 40 calls/day).

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Verified User

Analyst in Information Technology

Pharmaceuticals Company, 201-500 employees

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Feature Rating Comparison

Amazon Chime

7.9

RingCentral

—

High quality audio

8.7

—

High quality video

8.5

—

Low bandwidth requirements

6.8

—

Mobile support

7.6

—

Amazon Chime

7.6

RingCentral

—

Desktop sharing

7.6

—

Whiteboards

7.5

—

Amazon Chime

7.6

RingCentral

—

Calendar integration

6.8

—

Meeting initiation

7.8

—

Integrates with social media

7.5

—

Record meetings / events

8.0

—

Slideshows

7.7

—

Amazon Chime

7.2

RingCentral

—

Live chat

8.0

—

Audience polling

6.5

—

Q&A

7.0

—

Amazon Chime

7.2

RingCentral

—

User authentication

7.5

—

Participant roles & permissions

7.7

—

Confidential attendee list

6.5

—

Amazon Chime

—

RingCentral

8.4

Hosted PBX

—

9.4

Multi-level Interactive Voice Response (IVR)

—

8.1

User templates

—

8.1

Call reports

—

7.9

Directory of employee names

—

8.6

Amazon Chime

—

RingCentral

8.8

Answering rules

—

8.5

Call recording

—

8.8

Call park

—

8.6

Call screening

—

9.0

Message alerts

—

8.9

Amazon Chime

—

RingCentral

8.6

Video conferencing

—

8.6

Audio conferencing

—

8.5

Amazon Chime

—

RingCentral

9.1

Mobile app for iOS

—

8.8

Mobile app for Android

—

9.4

Pros

Great call quality! The conference line is crystal clear.
Strong video quality. We've never had problems with the video conference feed cutting out.
The app is pretty user friendly and easy to use.
Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.

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Emma McCarthy

Enrollment and Eligibility Program Manager

MetrixIQInformation Technology and Services, 11-50 employees

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Phones that also support fax. This sets them apart from Vonage and especially Microsoft that does not support faxing at all.
All of the apps work really well, especially the phone and meeting apps
They have a bunch of integrations, like with Google and Microsoft office applications that are useful

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Justin Bongard

Senior IT Support Technician

Global Financial Credit, LLCFinancial Services, 51-200 employees

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Cons

Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.

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Shane Finnegan

Account Manager

Jinfonet SoftwareComputer Software, 51-200 employees

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Could add time tracking on tasks. Not a need to have, but would be a nice to have. Also the "Sections" part of tasks isn't filterable/sortable.
Better Google Drive integration would be great, so I didn't have to download all of the files that were shared.
I'd like an integration with Teamwork that would send tasks created in glip into Teamwork as well.

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Kyle Moloo

Account Executive

Big PresenceMarketing and Advertising, 11-50 employees

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Likelihood to Renew

No score

No answers yet

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RingCentral8.6

Based on 7 answers

We're going to keep using this forever. We thought about switching to Slack, but we'd only be losing functionality in order to start using a software that is more well known. But, that's not a good reason to switch. RC has plenty of integration and we're yet to run into a problem that we couldn't solve with it.

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Kyle Moloo

Account Executive

Big PresenceMarketing and Advertising, 11-50 employees

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Usability

No score

No answers yet

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RingCentral8.0

Based on 1 answer

Relatively easy to use. Minor tweaks would make it perfect.

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Laurance J. Specht

Manager of Personalized Learning and Dean of Instruction

Brooklyn Laboratory Charter SchoolEducation Management, 51-200 employees

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Alternatives Considered

I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.

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Shane Finnegan

Account Manager

Jinfonet SoftwareComputer Software, 51-200 employees

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Besides RingCentral we used Google Voice and evaluated Nextiva and Grasshopper. Google Voice is pretty convenient and affordable, but RingCentral, Nextiva and Grasshopper offer much more capabilities for businesses. Between Nextiva, Grasshopper and RingCentral, we chose RingCentral because Nextiva offered mobile and web apps that were really poorly adapted for users, and Grasshopper didn't have a conference call option in the plan we were interested in.

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Verified User

Manager in Sales

Airlines/Aviation Company, 11-50 employees

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Return on Investment

Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.

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Shane Finnegan

Account Manager

Jinfonet SoftwareComputer Software, 51-200 employees

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RingCentral has been a huge ROI in place of buying employees 'work cellphones'
RingCentral allows us to have the best area codes for the markets we are calling in to

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