Amazon Chime vs RingCentral

• The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
• Using Chime as an instant messaging app between our workforce is extremely helpful.
• It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.

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• Call forwarding. If I am not near my desk, any calls with forward to my cell phone after two rings on my business line.
• Inter-department calling. If one of my colleagues has a question for me, they can simply go to the Contacts section and have access to calling any members of our company with the click of a button.
• Faxing. In this day and age not many people use faxing, and so when a random situation calls for it I had previously been unable to oblige the partner/client. Now I can send a fax with a simple click of a button, instead of time traveling back to 2002 when fax machines were prevalent.

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• Sometimes it's a little too basic and simple
• I've come across multiple times where notifications won't go away even after viewing all unread messages
• Requires a lot of updates

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• Device transfer - Transferring the account from one rep to another requires an admin to deauthorize the existing device before the new user has full functionality, which seems unnecessary
• Spam calls - The phone numbers available are probably recycled often, as we commonly receive spam calls on different lines
• Zoho integration - Calling from Zoho CRM results in the rep needing to answer a call and press a button before it actually calls the intended recipient

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• We use the free version, and we benefit from better access to discussions with prospective hires which can lead to increase win percentage.

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• It has definitely provided more cohesion amongst our support team, as we're able to more easily see "who's taking what" in real time, thanks to the HUB feature of RingCentral.
• Compared to our previous telecom provider, we have had far less advanced troubleshooting issues. Although there are sometimes annoyances, far and wide, the system works as designed. We rarely (if ever) have system wide outages. Not the case with our previous provider.
• The fax issue previously described had wasted a LOT of our internal time - both from the end user perspective, AND from a fix-it perspective. We could NOT figure out what was going on, and Ringcentral ultimately didn't have a good solution for us. So that took a lot of back and forth.

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