What users are saying about

Amazon Chime

14 Ratings

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Top Rated
88 Ratings

Amazon Chime

14 Ratings
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Score 7 out of 101

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Top Rated
88 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Amazon Chime works so well in our office environment because everyone is on the go all of the time and it allows us to connect to our meeting in just a couple clicks of the mouse. It can at times be distracting, especially if meetings run over any amount of time, but it also helps us stay on track for all meetings throughout the day.
Perry Hahn profile photo

RingCentral

If you really do a lot of faxing or want one system that can handle both faxes and phones, this is the solution you should choose. You should certainly get away from faxing if you can, but we deal with many lawyers and medical centers that refuse to use emails, so this is our option. If you can break away from the archaically-old faxes, I would recommend getting the version of office that comes with Skype for business. That way you have your phones, emails, office licenses, chat, meetings, all in one solution. It's where we would like to be but can't since they don't support faxing.
Justin Bongard profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.6
RingCentral
High quality audio
Amazon Chime
8.7
RingCentral
High quality video
Amazon Chime
8.5
RingCentral
Low bandwidth requirements
Amazon Chime
6.0
RingCentral
Mobile support
Amazon Chime
7.0
RingCentral

Screen Sharing

Amazon Chime
6.3
RingCentral
Desktop sharing
Amazon Chime
6.7
RingCentral
Whiteboards
Amazon Chime
6.0
RingCentral

Online Meetings / Events

Amazon Chime
7.5
RingCentral
Calendar integration
Amazon Chime
6.3
RingCentral
Meeting initiation
Amazon Chime
8.0
RingCentral
Record meetings / events
Amazon Chime
7.7
RingCentral
Slideshows
Amazon Chime
8.0
RingCentral

Online Events Collaboration

Amazon Chime
8.3
RingCentral
Live chat
Amazon Chime
8.7
RingCentral
Q&A
Amazon Chime
8.0
RingCentral

Online Events Security

Amazon Chime
8.2
RingCentral
User authentication
Amazon Chime
8.0
RingCentral
Participant roles & permissions
Amazon Chime
8.5
RingCentral

Cloud PBX

Amazon Chime
RingCentral
8.5
Hosted PBX
Amazon Chime
RingCentral
9.4
Multi-level Interactive Voice Response (IVR)
Amazon Chime
RingCentral
8.2
User templates
Amazon Chime
RingCentral
8.1
Call reports
Amazon Chime
RingCentral
8.0
Directory of employee names
Amazon Chime
RingCentral
8.8

Call Management

Amazon Chime
RingCentral
8.8
Answering rules
Amazon Chime
RingCentral
8.5
Call recording
Amazon Chime
RingCentral
8.9
Call park
Amazon Chime
RingCentral
8.8
Call screening
Amazon Chime
RingCentral
9.2
Message alerts
Amazon Chime
RingCentral
8.9

VoIP system collaboration

Amazon Chime
RingCentral
8.6
Video conferencing
Amazon Chime
RingCentral
8.5
Audio conferencing
Amazon Chime
RingCentral
8.7

Mobile apps

Amazon Chime
RingCentral
9.0
Mobile app for iOS
Amazon Chime
RingCentral
8.8
Mobile app for Android
Amazon Chime
RingCentral
9.2

Pros

  • Connecting via the computer - this easy and so simple, just a couple of clicks.
  • Using multiple technologies - Amazon Chime also allows you to use a phone for dial-in audio. I enjoy this as my computer microphone and speakers are not the best sometimes.
  • Scheduling meetings - this is such an easy function for one time meetings or recurring.
Perry Hahn profile photo
  • Each user has their own conference bridge number included with their profile and with unlimited minuted. Other competitors wanted to charge $.03/minute and would charge additionally per month per conference bridge. This feature brings savings and flexibility.
  • They have vast options of compatible IP phones (Polycom, Cisco, YeaLink). They will help you deploy a third party phone if you decide to purchase one outside of their website (only the deployment, no continuing support).
  • Their customer service is fantastic. From getting started with your new phone system to continuing support, they really excel in this area.
Denis Borja profile photo

Cons

  • Amazon Chime can be invasive as it pops up on your computer one minute or so before your meeting time.
  • Screen sharing - this isn't a real con as the screen sharing is great, it's at times just really small and hard to view when there are a handful of people on the call.
  • Log in - this can sometimes be a challenge but [it's] not too bad.
Perry Hahn profile photo
  • It can take a couple minutes for calls to show up in the call log.
  • I have experienced reports of incorrect caller id on outbound calls
  • Setup of a new extension can be cumbersome.
Chris Hartwig profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
RingCentral8.3
Based on 6 answers
Ring Central has done all that we have wanted and a bit more. It is cost effective for a small organization like ours and easy to use. The number of features and tools it has makes it great for a variety of our needs in the organization. Great support which is fast, thorough and has good follow through.
Laurance J. Specht profile photo

Usability

No score
No answers yet
No answers on this topic
RingCentral8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Alternatives Considered

AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. Equipment required, quality and cost is what makes this a great product.
No photo available
The price point was good for our organization based on what services were offered. The online tools and apps make it flexible users to use from wherever and never be out of contact with clients or their team. The management port is easier to use than most we looked at. Set up time for our nearly 50 lines was minimal.
Laurance J. Specht profile photo

Return on Investment

  • Cost is very comparable to Zoom meeting, can even be cheaper per month depending on use
  • Most cost-effective product on the market
No photo available
  • It provides a very good voicemail system, that helps us to stay connected even when we can't answer the phone. It definitely has a positive impact on our customer relations
  • Pricing is pretty good for the package they offer, and it has a positive impact on our budget
No photo available

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details