Amazon Chime vs RingCentral | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 32 reviews and ratings

Score 7.6 out of 10

Based on 166 reviews and ratings

Feature Rating Comparison

Amazon Chime

RingCentral

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Amazon Chime

RingCentral

Desktop sharing

Whiteboards

Amazon Chime

RingCentral

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Amazon Chime

RingCentral

Live chat

Audience polling

Q&A

Amazon Chime

RingCentral

User authentication

Participant roles & permissions

Confidential attendee list

Amazon Chime

RingCentral

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Amazon Chime

RingCentral

Answering rules

Call recording

Call park

Call screening

Message alerts

Amazon Chime

RingCentral

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Amazon Chime

RingCentral

Mobile app for iOS

Mobile app for Android

Pros

Connectivity reliability was a key buying factor for my organization.
We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
Implementation across our organization was a quick turnaround due to good customer service from the supplier.

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Verified User

Team Lead in Sales

Computer Software Company, 51-200 employees

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RingCentral service is solid and resilient to issues.
RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.

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Vice President of Shared Services

CloudbakersComputer Software, 51-200 employees

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Cons

I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

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Verified User

Director in Other

Insurance Company, 51-200 employees

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There have been moments of dropped calls for no apparent reason, though that have been few and far between.
There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.

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Marketing Associate

Plate IQComputer Software, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

RingCentral 10.0

Based on 8 answers

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

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Senior IT Support Technician

Global Financial Credit, LLCFinancial Services, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

RingCentral 9.0

Based on 2 answers

RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.

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Verified User

Executive in Sales

Retail Company, 1-10 employees

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Support Rating

Amazon Chime 8.3

Based on 16 answers

They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

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Verified User

Employee in Marketing

Marketing & Advertising Company, 1-10 employees

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RingCentral 7.1

Based on 34 answers

Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform

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Vice President of Information Technology

3formPlastics, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

RingCentral 9.0

Based on 2 answers

If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration

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Verified User

Executive in Sales

Retail Company, 1-10 employees

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Alternatives Considered

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.

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Verified User

Analyst in Information Technology

Education Management Company, 10,001+ employees

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Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.

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Verified User

Analyst in Information Technology

Pharmaceuticals Company, 201-500 employees

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Return on Investment

Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

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Verified User

C-Level Executive in Corporate

Hospital & Health Care Company, 11-50 employees

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I would say that RingCentral makes everyone more accessible to one another. The tool has an employee directory that instinctively pairs you with the right people when you need it. For larger companies, this feature can save time (and therefore money) when trying to reach people across different departments and teams.
Because RingCentral acts as a work phone, and its ease of use is simple and makes you more accessible to clients, etc., you could also argue that it helps strengthen client relationships.

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Verified User

Employee in Marketing

Marketing and Advertising Company, 201-500 employees

View all 62 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Amazon Chime Editions & Modules

Edition

Meetings - Basic	Free
Meetings - Pro	3.00²
Business Calling - Inbound	$0.002216³
Business Calling - Outbound	Country Dependent³
Business Calling - Receive Text	Free⁴
Business Calling - Send Text	Country Dependent
Business Calling - Phone Numbers	1.00⁶

*per user per day
per minute
US Only
per number per month, US Only

Additional Pricing Details

*up to $15.00 per user per month

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

RingCentral Editions & Modules

Edition

Essentials (up to 20 users)	$39.99¹
Standard	$49.99¹
Premium	$54.99¹
Ultimate	$69.99¹

per user/per month

Additional Pricing Details

—

Rating Summary

Amazon Chime

RingCentral

Amazon Chime

RingCentral

Amazon Chime

RingCentral

Amazon Chime

RingCentral

Amazon Chime

RingCentral

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