What users are saying about
21 Ratings
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Top Rated
132 Ratings
21 Ratings
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Score 7.3 out of 101

RingCentral

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Top Rated
132 Ratings
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Score 8 out of 101

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

RingCentral

RingCentral is solid as a platform and does offer a full host of features to end-users and admins alike. It would fit well in many medium to large organisations who need IVR, call routing, answering services, hunt groups, and more. It is not very well suited for small companies or those with large call centres.
Tristan Dobbs profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.0
RingCentral
High quality audio
Amazon Chime
8.5
RingCentral
High quality video
Amazon Chime
8.2
RingCentral
Low bandwidth requirements
Amazon Chime
7.7
RingCentral
Mobile support
Amazon Chime
7.8
RingCentral

Screen Sharing

Amazon Chime
7.8
RingCentral
Desktop sharing
Amazon Chime
8.1
RingCentral
Whiteboards
Amazon Chime
7.5
RingCentral

Online Meetings / Events

Amazon Chime
7.8
RingCentral
Calendar integration
Amazon Chime
7.3
RingCentral
Meeting initiation
Amazon Chime
8.1
RingCentral
Integrates with social media
Amazon Chime
7.7
RingCentral
Record meetings / events
Amazon Chime
8.1
RingCentral
Slideshows
Amazon Chime
7.6
RingCentral

Online Events Collaboration

Amazon Chime
7.4
RingCentral
Live chat
Amazon Chime
8.4
RingCentral
Audience polling
Amazon Chime
6.5
RingCentral
Q&A
Amazon Chime
7.2
RingCentral

Online Events Security

Amazon Chime
8.3
RingCentral
User authentication
Amazon Chime
8.4
RingCentral
Participant roles & permissions
Amazon Chime
8.3
RingCentral
Confidential attendee list
Amazon Chime
8.2
RingCentral

Cloud PBX

Amazon Chime
RingCentral
8.5
Hosted PBX
Amazon Chime
RingCentral
9.3
Multi-level Interactive Voice Response (IVR)
Amazon Chime
RingCentral
8.5
User templates
Amazon Chime
RingCentral
8.1
Call reports
Amazon Chime
RingCentral
8.1
Directory of employee names
Amazon Chime
RingCentral
8.6

Call Management

Amazon Chime
RingCentral
8.6
Answering rules
Amazon Chime
RingCentral
8.7
Call recording
Amazon Chime
RingCentral
8.7
Call park
Amazon Chime
RingCentral
8.4
Call screening
Amazon Chime
RingCentral
8.5
Message alerts
Amazon Chime
RingCentral
8.8

VoIP system collaboration

Amazon Chime
RingCentral
8.4
Video conferencing
Amazon Chime
RingCentral
8.2
Audio conferencing
Amazon Chime
RingCentral
8.2
Video screen sharing
Amazon Chime
RingCentral
8.7
Instant messaging
Amazon Chime
RingCentral
8.7

Mobile apps

Amazon Chime
RingCentral
8.8
Mobile app for iOS
Amazon Chime
RingCentral
8.7
Mobile app for Android
Amazon Chime
RingCentral
8.9

Pros

Amazon Chime

  • The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
  • Using Chime as an instant messaging app between our workforce is extremely helpful.
  • It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.
No photo available

RingCentral

  • Call forwarding. If I am not near my desk, any calls with forward to my cell phone after two rings on my business line.
  • Inter-department calling. If one of my colleagues has a question for me, they can simply go to the Contacts section and have access to calling any members of our company with the click of a button.
  • Faxing. In this day and age not many people use faxing, and so when a random situation calls for it I had previously been unable to oblige the partner/client. Now I can send a fax with a simple click of a button, instead of time traveling back to 2002 when fax machines were prevalent.
Jillian Straw profile photo

Cons

Amazon Chime

  • Sometimes it's a little too basic and simple
  • I've come across multiple times where notifications won't go away even after viewing all unread messages
  • Requires a lot of updates
Melinda Saternis profile photo

RingCentral

  • Device transfer - Transferring the account from one rep to another requires an admin to deauthorize the existing device before the new user has full functionality, which seems unnecessary
  • Spam calls - The phone numbers available are probably recycled often, as we commonly receive spam calls on different lines
  • Zoho integration - Calling from Zoho CRM results in the rep needing to answer a call and press a button before it actually calls the intended recipient
No photo available

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 7 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard profile photo

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Support

Amazon Chime

Amazon Chime 7.7
Based on 3 answers
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.
No photo available

RingCentral

RingCentral 8.4
Based on 5 answers
I rarely have to contact support but when I do I always have a good experience with them. They answer support requests quickly and are always ready to jump on the phone to answer questions or provide tech support for your issue. I like the fact that you are able to call and reach support whenever needed.
Gary Shouldis profile photo

Alternatives Considered

Amazon Chime

Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Jesse Bickel, MS - PMP profile photo

RingCentral

In my experience, I think RingCentral has been the largest overarching communication software I've used. For good or bad, it's also made me a lot more accessible both to my colleagues and clients. I also think it offers better communication quality and ease of use than the other tools I have used.
No photo available

Return on Investment

Amazon Chime

  • We use the free version, and we benefit from better access to discussions with prospective hires which can lead to increase win percentage.
No photo available

RingCentral

  • It has definitely provided more cohesion amongst our support team, as we're able to more easily see "who's taking what" in real time, thanks to the HUB feature of RingCentral.
  • Compared to our previous telecom provider, we have had far less advanced troubleshooting issues. Although there are sometimes annoyances, far and wide, the system works as designed. We rarely (if ever) have system wide outages. Not the case with our previous provider.
  • The fax issue previously described had wasted a LOT of our internal time - both from the end user perspective, AND from a fix-it perspective. We could NOT figure out what was going on, and Ringcentral ultimately didn't have a good solution for us. So that took a lot of back and forth.
Nick Bencivenga profile photo

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Amazon Chime
7.3
RingCentral
8.1

Likelihood to Renew

Amazon Chime
RingCentral
9.0

Usability

Amazon Chime
RingCentral
8.0

Support

Amazon Chime
7.7
RingCentral
8.4

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