Amazon Chime vs RingCentral

Amazon Chime

Amazon Chime works so well in our office environment because everyone is on the go all of the time and it allows us to connect to our meeting in just a couple clicks of the mouse. It can at times be distracting, especially if meetings run over any amount of time, but it also helps us stay on track for all meetings throughout the day.

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Perry Hahn

AV Supervisor

Avisys, Inc. Amazon AccountStaffing and Recruiting, 51-200 employees

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RingCentral

If you really do a lot of faxing or want one system that can handle both faxes and phones, this is the solution you should choose. You should certainly get away from faxing if you can, but we deal with many lawyers and medical centers that refuse to use emails, so this is our option. If you can break away from the archaically-old faxes, I would recommend getting the version of office that comes with Skype for business. That way you have your phones, emails, office licenses, chat, meetings, all in one solution. It's where we would like to be but can't since they don't support faxing.

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Justin Bongard

Senior IT Support Technician

Global Financial Credit, LLCFinancial Services, 51-200 employees

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Feature Rating Comparison

Amazon Chime

7.6

RingCentral

—

High quality audio

8.7

—

High quality video

8.5

—

Low bandwidth requirements

6.0

—

Mobile support

7.0

—

Amazon Chime

6.3

RingCentral

—

Desktop sharing

6.7

—

Whiteboards

6.0

—

Amazon Chime

7.5

RingCentral

—

Calendar integration

6.3

—

Meeting initiation

8.0

—

Record meetings / events

7.7

—

Slideshows

8.0

—

Amazon Chime

8.3

RingCentral

—

Live chat

8.7

—

Q&A

8.0

—

Amazon Chime

8.2

RingCentral

—

User authentication

8.0

—

Participant roles & permissions

8.5

—

Amazon Chime

—

RingCentral

8.5

Hosted PBX

—

9.4

Multi-level Interactive Voice Response (IVR)

—

8.2

User templates

—

8.1

Call reports

—

8.0

Directory of employee names

—

8.8

Amazon Chime

—

RingCentral

8.8

Answering rules

—

8.5

Call recording

—

8.9

Call park

—

8.8

Call screening

—

9.2

Message alerts

—

8.9

Amazon Chime

—

RingCentral

8.6

Video conferencing

—

8.5

Audio conferencing

—

8.7

Amazon Chime

—

RingCentral

9.0

Mobile app for iOS

—

8.8

Mobile app for Android

—

9.2

Pros

Connecting via the computer - this easy and so simple, just a couple of clicks.
Using multiple technologies - Amazon Chime also allows you to use a phone for dial-in audio. I enjoy this as my computer microphone and speakers are not the best sometimes.
Scheduling meetings - this is such an easy function for one time meetings or recurring.

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Perry Hahn

AV Supervisor

Avisys, Inc. Amazon AccountStaffing and Recruiting, 51-200 employees

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Each user has their own conference bridge number included with their profile and with unlimited minuted. Other competitors wanted to charge $.03/minute and would charge additionally per month per conference bridge. This feature brings savings and flexibility.
They have vast options of compatible IP phones (Polycom, Cisco, YeaLink). They will help you deploy a third party phone if you decide to purchase one outside of their website (only the deployment, no continuing support).
Their customer service is fantastic. From getting started with your new phone system to continuing support, they really excel in this area.

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Denis Borja

Supervisor of IT

Core Midstream, LLCOil & Energy, 11-50 employees

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Cons

Amazon Chime can be invasive as it pops up on your computer one minute or so before your meeting time.
Screen sharing - this isn't a real con as the screen sharing is great, it's at times just really small and hard to view when there are a handful of people on the call.
Log in - this can sometimes be a challenge but [it's] not too bad.

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Perry Hahn

AV Supervisor

Avisys, Inc. Amazon AccountStaffing and Recruiting, 51-200 employees

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It can take a couple minutes for calls to show up in the call log.
I have experienced reports of incorrect caller id on outbound calls
Setup of a new extension can be cumbersome.

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Chris Hartwig

Security Analyst

WatchPoint DataComputer & Network Security, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

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RingCentral8.3

Based on 6 answers

Ring Central has done all that we have wanted and a bit more. It is cost effective for a small organization like ours and easy to use. The number of features and tools it has makes it great for a variety of our needs in the organization. Great support which is fast, thorough and has good follow through.

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Laurance J. Specht

Manager of Personalized Learning and Dean of Instruction

Brooklyn Laboratory Charter SchoolEducation Management, 51-200 employees

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Usability

No score

No answers yet

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RingCentral8.0

Based on 1 answer

Relatively easy to use. Minor tweaks would make it perfect.

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Laurance J. Specht

Manager of Personalized Learning and Dean of Instruction

Brooklyn Laboratory Charter SchoolEducation Management, 51-200 employees

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Alternatives Considered

AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. Equipment required, quality and cost is what makes this a great product.

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Verified User

Manager in Research & Development

Telecommunications Company, 501-1000 employees

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The price point was good for our organization based on what services were offered. The online tools and apps make it flexible users to use from wherever and never be out of contact with clients or their team. The management port is easier to use than most we looked at. Set up time for our nearly 50 lines was minimal.

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Laurance J. Specht

Manager of Personalized Learning and Dean of Instruction

Brooklyn Laboratory Charter SchoolEducation Management, 51-200 employees

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Return on Investment

Cost is very comparable to Zoom meeting, can even be cheaper per month depending on use
Most cost-effective product on the market

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Verified User

Manager in Research & Development

Telecommunications Company, 501-1000 employees

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It provides a very good voicemail system, that helps us to stay connected even when we can't answer the phone. It definitely has a positive impact on our customer relations
Pricing is pretty good for the package they offer, and it has a positive impact on our budget

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Verified User

Manager in Sales

Airlines/Aviation Company, 11-50 employees

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Pricing Details

Amazon Chime

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

RingCentral

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

Rating Summary

Amazon Chime vs RingCentral

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Likelihood to Recommend

Amazon Chime

RingCentral

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Record meetings / events

Slideshows

Live chat

Q&A

User authentication

Participant roles & permissions

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Video conferencing

Audio conferencing

Mobile app for iOS

Mobile app for Android

Pros

Cons

Likelihood to Renew

Usability

Alternatives Considered

Return on Investment

Pricing Details

Amazon Chime

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

RingCentral

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

Rating Summary