What users are saying about
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 32 reviews and ratings
Top Rated
166 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 166 reviews and ratings
Likelihood to Recommend
Amazon Chime
Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Enrollment and Eligibility Program Manager
MetrixIQInformation Technology and Services, 11-50 employees
RingCentral
RingCentral was fairly simple to implement. It has a good management interface through the service portal. The analytics available in the service portal are good and continually getting better. The mobile app is easy to use and makes it simple to switch a call from a computer to it and vice versa. The downside to RingCentral is its lack of integration with on-prem Exchange and the bundling of RingCentral Video, which is an immature virtual meeting tool.

Verified User
Supervisor in Information Technology
Chemicals Company, 51-200 employeesFeature Rating Comparison
Performance & Compatibility of Online Events Software
Amazon Chime
8.6
RingCentral
—
High quality audio
Amazon Chime
8.9
RingCentral
—
High quality video
Amazon Chime
8.8
RingCentral
—
Low bandwidth requirements
Amazon Chime
8.4
RingCentral
—
Mobile support
Amazon Chime
8.2
RingCentral
—
Screen Sharing
Amazon Chime
8.6
RingCentral
—
Desktop sharing
Amazon Chime
9.2
RingCentral
—
Whiteboards
Amazon Chime
8.0
RingCentral
—
Online Meetings / Events
Amazon Chime
9.1
RingCentral
—
Calendar integration
Amazon Chime
9.0
RingCentral
—
Meeting initiation
Amazon Chime
8.8
RingCentral
—
Integrates with social media
Amazon Chime
9.5
RingCentral
—
Record meetings / events
Amazon Chime
8.8
RingCentral
—
Slideshows
Amazon Chime
9.3
RingCentral
—
Online Events Collaboration
Amazon Chime
9.4
RingCentral
—
Live chat
Amazon Chime
9.1
RingCentral
—
Audience polling
Amazon Chime
9.8
RingCentral
—
Q&A
Amazon Chime
9.1
RingCentral
—
Online Events Security
Amazon Chime
9.2
RingCentral
—
User authentication
Amazon Chime
9.4
RingCentral
—
Participant roles & permissions
Amazon Chime
8.8
RingCentral
—
Confidential attendee list
Amazon Chime
9.4
RingCentral
—
Cloud PBX
Amazon Chime
—
RingCentral
8.0
Hosted PBX
Amazon Chime
—
RingCentral
7.8
Multi-level Interactive Voice Response (IVR)
Amazon Chime
—
RingCentral
7.9
User templates
Amazon Chime
—
RingCentral
7.7
Call reports
Amazon Chime
—
RingCentral
7.8
Directory of employee names
Amazon Chime
—
RingCentral
8.7
Call Management
Amazon Chime
—
RingCentral
8.4
Answering rules
Amazon Chime
—
RingCentral
8.5
Call recording
Amazon Chime
—
RingCentral
9.0
Call park
Amazon Chime
—
RingCentral
8.5
Call screening
Amazon Chime
—
RingCentral
7.6
Message alerts
Amazon Chime
—
RingCentral
8.2
VoIP system collaboration
Amazon Chime
—
RingCentral
7.8
Video conferencing
Amazon Chime
—
RingCentral
7.9
Audio conferencing
Amazon Chime
—
RingCentral
8.3
Video screen sharing
Amazon Chime
—
RingCentral
8.0
Instant messaging
Amazon Chime
—
RingCentral
7.0
Mobile apps
Amazon Chime
—
RingCentral
7.7
Mobile app for iOS
Amazon Chime
—
RingCentral
7.7
Mobile app for Android
Amazon Chime
—
RingCentral
7.6
Pros
Amazon Chime
- Connectivity reliability was a key buying factor for my organization.
- We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
- Implementation across our organization was a quick turnaround due to good customer service from the supplier.

Verified User
Team Lead in Sales
Computer Software Company, 51-200 employeesRingCentral
- RingCentral service is solid and resilient to issues.
- RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
- RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Vice President of Shared Services
CloudbakersComputer Software, 51-200 employees
Cons
Amazon Chime
- I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

Verified User
Director in Other
Insurance Company, 51-200 employeesRingCentral
- There have been moments of dropped calls for no apparent reason, though that have been few and far between.
- There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
- It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
Marketing Associate
Plate IQComputer Software, 11-50 employees
Likelihood to Renew
Amazon Chime
No score
No answers yet
No answers on this topic
RingCentral
RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Senior IT Support Technician
Global Financial Credit, LLCFinancial Services, 51-200 employees
Usability
Amazon Chime
No score
No answers yet
No answers on this topic
RingCentral
RingCentral 9.0
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.

Verified User
Executive in Sales
Retail Company, 1-10 employeesSupport Rating
Amazon Chime
Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

Verified User
Employee in Marketing
Marketing & Advertising Company, 1-10 employeesRingCentral
RingCentral 7.1
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Vice President of Information Technology
3formPlastics, 501-1000 employees
Implementation Rating
Amazon Chime
No score
No answers yet
No answers on this topic
RingCentral
RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration

Verified User
Executive in Sales
Retail Company, 1-10 employeesAlternatives Considered
Amazon Chime
Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.

Verified User
Analyst in Information Technology
Education Management Company, 10,001+ employeesRingCentral
Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.

Verified User
Analyst in Information Technology
Pharmaceuticals Company, 201-500 employeesReturn on Investment
Amazon Chime
- Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
- Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
- I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

Verified User
C-Level Executive in Corporate
Hospital & Health Care Company, 11-50 employeesRingCentral
- I would say that RingCentral makes everyone more accessible to one another. The tool has an employee directory that instinctively pairs you with the right people when you need it. For larger companies, this feature can save time (and therefore money) when trying to reach people across different departments and teams.
- Because RingCentral acts as a work phone, and its ease of use is simple and makes you more accessible to clients, etc., you could also argue that it helps strengthen client relationships.

Verified User
Employee in Marketing
Marketing and Advertising Company, 201-500 employeesPricing Details
Amazon Chime
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Amazon Chime Editions & Modules
Edition
Meetings - Basic | Free |
---|---|
Meetings - Pro | 3.002 |
Business Calling - Inbound | $0.0022163 |
Business Calling - Outbound | Country Dependent3 |
Business Calling - Receive Text | Free4 |
Business Calling - Send Text | Country Dependent |
Business Calling - Phone Numbers | 1.006 |
- *per user per day
- per minute
- US Only
- per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per monthRingCentral
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
RingCentral Editions & Modules
Edition
Essentials (up to 20 users) | $39.991 |
---|---|
Standard | $49.991 |
Premium | $54.991 |
Ultimate | $69.991 |
- per user/per month