What users are saying about
16 Ratings

RingCentral

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Top Rated
97 Ratings
16 Ratings
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Score 7 out of 101

RingCentral

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Top Rated
97 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

RingCentral

RingCentral is great if making a large volume of calls or all of its services are useful to a business, such as in our case. For users just wanting a softphone (no webinar, telecon, etc.) there are cheaper options available. However, many competitors charge for call time by the minute, which can easily shoot costs way higher than RingCentral if making a lot of calls (our users make around 40 calls/day).
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
RingCentral
High quality audio
Amazon Chime
8.7
RingCentral
High quality video
Amazon Chime
8.5
RingCentral
Low bandwidth requirements
Amazon Chime
6.8
RingCentral
Mobile support
Amazon Chime
7.6
RingCentral

Screen Sharing

Amazon Chime
7.6
RingCentral
Desktop sharing
Amazon Chime
7.6
RingCentral
Whiteboards
Amazon Chime
7.5
RingCentral

Online Meetings / Events

Amazon Chime
7.6
RingCentral
Calendar integration
Amazon Chime
6.8
RingCentral
Meeting initiation
Amazon Chime
7.8
RingCentral
Integrates with social media
Amazon Chime
7.5
RingCentral
Record meetings / events
Amazon Chime
8.0
RingCentral
Slideshows
Amazon Chime
7.7
RingCentral

Online Events Collaboration

Amazon Chime
7.2
RingCentral
Live chat
Amazon Chime
8.0
RingCentral
Audience polling
Amazon Chime
6.5
RingCentral
Q&A
Amazon Chime
7.0
RingCentral

Online Events Security

Amazon Chime
7.2
RingCentral
User authentication
Amazon Chime
7.5
RingCentral
Participant roles & permissions
Amazon Chime
7.7
RingCentral
Confidential attendee list
Amazon Chime
6.5
RingCentral

Cloud PBX

Amazon Chime
RingCentral
8.4
Hosted PBX
Amazon Chime
RingCentral
9.4
Multi-level Interactive Voice Response (IVR)
Amazon Chime
RingCentral
8.1
User templates
Amazon Chime
RingCentral
8.1
Call reports
Amazon Chime
RingCentral
7.9
Directory of employee names
Amazon Chime
RingCentral
8.6

Call Management

Amazon Chime
RingCentral
8.8
Answering rules
Amazon Chime
RingCentral
8.5
Call recording
Amazon Chime
RingCentral
8.8
Call park
Amazon Chime
RingCentral
8.6
Call screening
Amazon Chime
RingCentral
9.0
Message alerts
Amazon Chime
RingCentral
8.9

VoIP system collaboration

Amazon Chime
RingCentral
8.6
Video conferencing
Amazon Chime
RingCentral
8.6
Audio conferencing
Amazon Chime
RingCentral
8.5

Mobile apps

Amazon Chime
RingCentral
9.1
Mobile app for iOS
Amazon Chime
RingCentral
8.8
Mobile app for Android
Amazon Chime
RingCentral
9.4

Pros

  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
Emma McCarthy profile photo
  • Phones that also support fax. This sets them apart from Vonage and especially Microsoft that does not support faxing at all.
  • All of the apps work really well, especially the phone and meeting apps
  • They have a bunch of integrations, like with Google and Microsoft office applications that are useful
Justin Bongard profile photo

Cons

  • Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
  • You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
Shane Finnegan profile photo
  • Could add time tracking on tasks. Not a need to have, but would be a nice to have. Also the "Sections" part of tasks isn't filterable/sortable.
  • Better Google Drive integration would be great, so I didn't have to download all of the files that were shared.
  • I'd like an integration with Teamwork that would send tasks created in glip into Teamwork as well.
Kyle Moloo profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
RingCentral8.6
Based on 7 answers
We're going to keep using this forever. We thought about switching to Slack, but we'd only be losing functionality in order to start using a software that is more well known. But, that's not a good reason to switch. RC has plenty of integration and we're yet to run into a problem that we couldn't solve with it.
Kyle Moloo profile photo

Usability

No score
No answers yet
No answers on this topic
RingCentral8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Alternatives Considered

I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.
Shane Finnegan profile photo
Besides RingCentral we used Google Voice and evaluated Nextiva and Grasshopper. Google Voice is pretty convenient and affordable, but RingCentral, Nextiva and Grasshopper offer much more capabilities for businesses. Between Nextiva, Grasshopper and RingCentral, we chose RingCentral because Nextiva offered mobile and web apps that were really poorly adapted for users, and Grasshopper didn't have a conference call option in the plan we were interested in.
No photo available

Return on Investment

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo
  • RingCentral has been a huge ROI in place of buying employees 'work cellphones'
  • RingCentral allows us to have the best area codes for the markets we are calling in to
Sam Bush-Joseph profile photo

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details