What users are saying about
32 Ratings
Top Rated
166 Ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
Top Rated
166 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

RingCentral

RingCentral was fairly simple to implement. It has a good management interface through the service portal. The analytics available in the service portal are good and continually getting better. The mobile app is easy to use and makes it simple to switch a call from a computer to it and vice versa. The downside to RingCentral is its lack of integration with on-prem Exchange and the bundling of RingCentral Video, which is an immature virtual meeting tool.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
RingCentral
High quality audio
Amazon Chime
8.9
RingCentral
High quality video
Amazon Chime
8.8
RingCentral
Low bandwidth requirements
Amazon Chime
8.4
RingCentral
Mobile support
Amazon Chime
8.2
RingCentral

Screen Sharing

Amazon Chime
8.6
RingCentral
Desktop sharing
Amazon Chime
9.2
RingCentral
Whiteboards
Amazon Chime
8.0
RingCentral

Online Meetings / Events

Amazon Chime
9.1
RingCentral
Calendar integration
Amazon Chime
9.0
RingCentral
Meeting initiation
Amazon Chime
8.8
RingCentral
Integrates with social media
Amazon Chime
9.5
RingCentral
Record meetings / events
Amazon Chime
8.8
RingCentral
Slideshows
Amazon Chime
9.3
RingCentral

Online Events Collaboration

Amazon Chime
9.4
RingCentral
Live chat
Amazon Chime
9.1
RingCentral
Audience polling
Amazon Chime
9.8
RingCentral
Q&A
Amazon Chime
9.1
RingCentral

Online Events Security

Amazon Chime
9.2
RingCentral
User authentication
Amazon Chime
9.4
RingCentral
Participant roles & permissions
Amazon Chime
8.8
RingCentral
Confidential attendee list
Amazon Chime
9.4
RingCentral

Cloud PBX

Amazon Chime
RingCentral
8.0
Hosted PBX
Amazon Chime
RingCentral
7.8
Multi-level Interactive Voice Response (IVR)
Amazon Chime
RingCentral
7.9
User templates
Amazon Chime
RingCentral
7.7
Call reports
Amazon Chime
RingCentral
7.8
Directory of employee names
Amazon Chime
RingCentral
8.7

Call Management

Amazon Chime
RingCentral
8.4
Answering rules
Amazon Chime
RingCentral
8.5
Call recording
Amazon Chime
RingCentral
9.0
Call park
Amazon Chime
RingCentral
8.5
Call screening
Amazon Chime
RingCentral
7.6
Message alerts
Amazon Chime
RingCentral
8.2

VoIP system collaboration

Amazon Chime
RingCentral
7.8
Video conferencing
Amazon Chime
RingCentral
7.9
Audio conferencing
Amazon Chime
RingCentral
8.3
Video screen sharing
Amazon Chime
RingCentral
8.0
Instant messaging
Amazon Chime
RingCentral
7.0

Mobile apps

Amazon Chime
RingCentral
7.7
Mobile app for iOS
Amazon Chime
RingCentral
7.7
Mobile app for Android
Amazon Chime
RingCentral
7.6

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

RingCentral

  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
Jillian Straw | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 7.1
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

Implementation Rating

Amazon Chime

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

RingCentral

Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

RingCentral

  • I would say that RingCentral makes everyone more accessible to one another. The tool has an employee directory that instinctively pairs you with the right people when you need it. For larger companies, this feature can save time (and therefore money) when trying to reach people across different departments and teams.
  • Because RingCentral acts as a work phone, and its ease of use is simple and makes you more accessible to clients, etc., you could also argue that it helps strengthen client relationships.
Anonymous | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$39.991
Standard$49.991
Premium$54.991
Ultimate$69.991
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
RingCentral
7.4

Likelihood to Renew

Amazon Chime
RingCentral
10.0

Usability

Amazon Chime
RingCentral
9.0

Support Rating

Amazon Chime
8.3
RingCentral
7.1

Implementation Rating

Amazon Chime
RingCentral
9.0

Add comparison