What users are saying about

Amazon Chime

14 Ratings

SAP Jam

3 Ratings

Amazon Chime

14 Ratings
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Score 7 out of 101

SAP Jam

3 Ratings
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Score 5.3 out of 101

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Likelihood to Recommend

Amazon Chime

Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.
Shane Finnegan profile photo

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.3
SAP Jam
High quality audio
Amazon Chime
9.0
SAP Jam
High quality video
Amazon Chime
8.7
SAP Jam
Low bandwidth requirements
Amazon Chime
5.0
SAP Jam
Mobile support
Amazon Chime
6.5
SAP Jam

Screen Sharing

Amazon Chime
6.0
SAP Jam
Desktop sharing
Amazon Chime
6.0
SAP Jam

Online Meetings / Events

Amazon Chime
7.7
SAP Jam
Calendar integration
Amazon Chime
6.0
SAP Jam
Meeting initiation
Amazon Chime
8.3
SAP Jam
Record meetings / events
Amazon Chime
8.5
SAP Jam
Slideshows
Amazon Chime
8.0
SAP Jam

Online Events Collaboration

Amazon Chime
8.5
SAP Jam
Live chat
Amazon Chime
9.0
SAP Jam
Q&A
Amazon Chime
8.0
SAP Jam

Online Events Security

Amazon Chime
9.0
SAP Jam
Participant roles & permissions
Amazon Chime
9.0
SAP Jam

Project Management

Amazon Chime
SAP Jam
6.5
Mobile Access
Amazon Chime
SAP Jam
5.0
Search
Amazon Chime
SAP Jam
8.0

Communication

Amazon Chime
SAP Jam
8.0
Chat
Amazon Chime
SAP Jam
9.0
Notifications
Amazon Chime
SAP Jam
9.0
Discussions
Amazon Chime
SAP Jam
10.0
Surveys
Amazon Chime
SAP Jam
6.0
Internal knowledgebase
Amazon Chime
SAP Jam
6.0

File Sharing & Management

Amazon Chime
SAP Jam
8.3
Versioning
Amazon Chime
SAP Jam
8.0
Video files
Amazon Chime
SAP Jam
7.0
Audio files
Amazon Chime
SAP Jam
7.0
Document collaboration
Amazon Chime
SAP Jam
8.0
Access control
Amazon Chime
SAP Jam
10.0
Advanced security features
Amazon Chime
SAP Jam
10.0

Pros

  • One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
  • Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
Shane Finnegan profile photo
  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
No photo available

Cons

  • Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
  • You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
Shane Finnegan profile photo
  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
SAP Jam4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
No photo available

Usability

No score
No answers yet
No answers on this topic
SAP Jam5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
No photo available

Support

No score
No answers yet
No answers on this topic
SAP Jam2.0
Based on 1 answer
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
No photo available

Alternatives Considered

I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.
Shane Finnegan profile photo
We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
No photo available

Return on Investment

  • Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
  • Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
Shane Finnegan profile photo
  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
No photo available

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SAP Jam

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details