What users are saying about
16 Ratings
3 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.3 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.9
SAP Jam
High quality audio
Amazon Chime
8.7
SAP Jam
High quality video
Amazon Chime
8.5
SAP Jam
Low bandwidth requirements
Amazon Chime
6.8
SAP Jam
Mobile support
Amazon Chime
7.6
SAP Jam

Screen Sharing

Amazon Chime
7.6
SAP Jam
Desktop sharing
Amazon Chime
7.6
SAP Jam
Whiteboards
Amazon Chime
7.5
SAP Jam

Online Meetings / Events

Amazon Chime
7.6
SAP Jam
Calendar integration
Amazon Chime
6.8
SAP Jam
Meeting initiation
Amazon Chime
7.8
SAP Jam
Integrates with social media
Amazon Chime
7.5
SAP Jam
Record meetings / events
Amazon Chime
8.0
SAP Jam
Slideshows
Amazon Chime
7.7
SAP Jam

Online Events Collaboration

Amazon Chime
7.2
SAP Jam
Live chat
Amazon Chime
8.0
SAP Jam
Audience polling
Amazon Chime
6.5
SAP Jam
Q&A
Amazon Chime
7.0
SAP Jam

Online Events Security

Amazon Chime
7.2
SAP Jam
User authentication
Amazon Chime
7.5
SAP Jam
Participant roles & permissions
Amazon Chime
7.7
SAP Jam
Confidential attendee list
Amazon Chime
6.5
SAP Jam

Project Management

Amazon Chime
SAP Jam
6.5
Mobile Access
Amazon Chime
SAP Jam
5.0
Search
Amazon Chime
SAP Jam
8.0

Communication

Amazon Chime
SAP Jam
8.0
Chat
Amazon Chime
SAP Jam
9.0
Notifications
Amazon Chime
SAP Jam
9.0
Discussions
Amazon Chime
SAP Jam
10.0
Surveys
Amazon Chime
SAP Jam
6.0
Internal knowledgebase
Amazon Chime
SAP Jam
6.0

File Sharing & Management

Amazon Chime
SAP Jam
8.3
Versioning
Amazon Chime
SAP Jam
8.0
Video files
Amazon Chime
SAP Jam
7.0
Audio files
Amazon Chime
SAP Jam
7.0
Document collaboration
Amazon Chime
SAP Jam
8.0
Access control
Amazon Chime
SAP Jam
10.0
Advanced security features
Amazon Chime
SAP Jam
10.0

Pros

  • Audio and video quality is very good
  • Easy to sign on and start conversations, other tools I've used sometimes can be confusing or don't always work properly.
No photo available
  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
No photo available

Cons

  • Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.
No photo available
  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
SAP Jam4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
No photo available

Usability

No score
No answers yet
No answers on this topic
SAP Jam5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
No photo available

Support

No score
No answers yet
No answers on this topic
SAP Jam2.0
Based on 1 answer
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
No photo available

Alternatives Considered

I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.
Shane Finnegan profile photo
We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
No photo available

Return on Investment

  • Positive - easy communication with the chat room feature for all teams (15+) throughout our campus.
  • Positive - user-friendly and easy to navigate so we weren't hindered with the transition.
  • Positive - Amazon Chime allows you to call in via the phone if a computer is not available. We are always on the go and phones are all that are available.
Perry Hahn profile photo
  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
No photo available

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SAP Jam

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details