What users are saying about
32 Ratings
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Score 8.5 out of 100
271 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Workplace by Facebook

Workplace is great as a team collaboration and communication tool that is easy to deploy and eliminates friction. I would also recommend it to small agencies who need a client communication portal as it does a great job filling the need. It is also a great tool for associations, community teams, and specialty groups like a club or employee group. As long as guidelines are set and you do not have a predisposition towards paranoia, I would think any group that has a need for communication that needs to be centralized, this can serve you well.
David Faustina | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Workplace by Facebook
High quality audio
Amazon Chime
8.9
Workplace by Facebook
High quality video
Amazon Chime
8.8
Workplace by Facebook
Low bandwidth requirements
Amazon Chime
8.4
Workplace by Facebook
Mobile support
Amazon Chime
8.2
Workplace by Facebook

Screen Sharing

Amazon Chime
8.6
Workplace by Facebook
Desktop sharing
Amazon Chime
9.2
Workplace by Facebook
Whiteboards
Amazon Chime
8.0
Workplace by Facebook

Online Meetings / Events

Amazon Chime
9.1
Workplace by Facebook
Calendar integration
Amazon Chime
9.0
Workplace by Facebook
Meeting initiation
Amazon Chime
8.8
Workplace by Facebook
Integrates with social media
Amazon Chime
9.5
Workplace by Facebook
Record meetings / events
Amazon Chime
8.8
Workplace by Facebook
Slideshows
Amazon Chime
9.3
Workplace by Facebook

Online Events Collaboration

Amazon Chime
9.4
Workplace by Facebook
Live chat
Amazon Chime
9.1
Workplace by Facebook
Audience polling
Amazon Chime
9.8
Workplace by Facebook
Q&A
Amazon Chime
9.1
Workplace by Facebook

Online Events Security

Amazon Chime
9.2
Workplace by Facebook
User authentication
Amazon Chime
9.4
Workplace by Facebook
Participant roles & permissions
Amazon Chime
8.8
Workplace by Facebook
Confidential attendee list
Amazon Chime
9.4
Workplace by Facebook

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

  • It is so easy to introduce to employees because it has the same look and feel as Facebook, which the majority of our employees are already familiar with.
  • It's a communications, collaboration, and file/document sharing tool all rolled up into one. It eliminates the need for other software.
  • Our HR team uses it constantly to keep employees up to date on company news and for polling to get feedback on new initiatives.
Adam Montgomery | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

  • Limited project management options - no good way to track tasks or projects, so other tools are needed.
  • Easy to dismiss for people who don't see the value - the Facebook-like nature of the tool can be a liability when it comes to wanting management to take it seriously.
  • Chat interface has downsides - the standalone chat applications can be a bit buggy, and the chat interface within the web view is not ideal.
  • No intuitive way to message a group - chat options like Slack are better at easily messaging a group or department, where in Workplace you have to be a member of a group to start a conversation.
Anonymous | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Workplace by Facebook

Workplace by Facebook 5.4
Based on 2 answers
Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
Anonymous | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

Workplace by Facebook 8.4
Based on 48 answers
Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
Rahul Kumar | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

We simply chose this tool to avoid the dispersion of our employees when using it, and since it is an extension of Facebook social network, there was no greater risk of resistance to change. If another option was chosen, perhaps our team would not be as efficient as possible in carrying out the work activities. This was the most important reason and I think we were not wrong.
Marlon Seijas | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

  • Workplace by Facebook hasn't had any negative impact on my business as of yet and the only positive impact I can think of is that it easily helps me find agents for my clients in different states.
  • Workplace by Facebook hasn't helped me make any money, but it does educate me on the new tools my company releases so that I can better help my clients.
Katelyn Rylee | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Workplace by Facebook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workplace by Facebook Editions & Modules

Edition
Advanced$4.001
Enterprise$8.001
  1. per person/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Workplace by Facebook
8.2

Usability

Amazon Chime
Workplace by Facebook
5.4

Support Rating

Amazon Chime
8.3
Workplace by Facebook
8.4

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