Amazon Chime vs Workplace by Facebook

• Connectivity reliability was a key buying factor for my organization.
• We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
• Implementation across our organization was a quick turnaround due to good customer service from the supplier.

Read full review

• It is so easy to introduce to employees because it has the same look and feel as Facebook, which the majority of our employees are already familiar with.
• It's a communications, collaboration, and file/document sharing tool all rolled up into one. It eliminates the need for other software.
• Our HR team uses it constantly to keep employees up to date on company news and for polling to get feedback on new initiatives.

Read full review

• I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

Read full review

• Limited project management options - no good way to track tasks or projects, so other tools are needed.
• Easy to dismiss for people who don't see the value - the Facebook-like nature of the tool can be a liability when it comes to wanting management to take it seriously.
• Chat interface has downsides - the standalone chat applications can be a bit buggy, and the chat interface within the web view is not ideal.
• No intuitive way to message a group - chat options like Slack are better at easily messaging a group or department, where in Workplace you have to be a member of a group to start a conversation.

Read full review

• Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
• Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
• I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

Read full review

• Workplace by Facebook hasn't had any negative impact on my business as of yet and the only positive impact I can think of is that it easily helps me find agents for my clients in different states.
• Workplace by Facebook hasn't helped me make any money, but it does educate me on the new tools my company releases so that I can better help my clients.

Read full review