What users are saying about
32 Ratings
30 Ratings
32 Ratings
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Score 8.5 out of 100
30 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Zimbra

Zimbra is great for an email system for a medium or large organization with appropriate IT staffing. The system is easy to use for end-users, and has a fantastic web interface. Unfortunately, it is overly complex, when considering staffing requirements and price, when compared with Office 365 or Google Apps for smaller organizations. For other education customers, it is hard to compete with Microsoft and Google providing their services for "Free" now though
Paul Chauvet | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Zimbra
High quality audio
Amazon Chime
8.9
Zimbra
High quality video
Amazon Chime
8.8
Zimbra
Low bandwidth requirements
Amazon Chime
8.4
Zimbra
Mobile support
Amazon Chime
8.2
Zimbra

Screen Sharing

Amazon Chime
8.6
Zimbra
Desktop sharing
Amazon Chime
9.2
Zimbra
Whiteboards
Amazon Chime
8.0
Zimbra

Online Meetings / Events

Amazon Chime
9.1
Zimbra
Calendar integration
Amazon Chime
9.0
Zimbra
Meeting initiation
Amazon Chime
8.8
Zimbra
Integrates with social media
Amazon Chime
9.5
Zimbra
Record meetings / events
Amazon Chime
8.8
Zimbra
Slideshows
Amazon Chime
9.3
Zimbra

Online Events Collaboration

Amazon Chime
9.3
Zimbra
Live chat
Amazon Chime
9.1
Zimbra
Audience polling
Amazon Chime
9.8
Zimbra
Q&A
Amazon Chime
9.1
Zimbra

Online Events Security

Amazon Chime
9.2
Zimbra
User authentication
Amazon Chime
9.4
Zimbra
Participant roles & permissions
Amazon Chime
8.8
Zimbra
Confidential attendee list
Amazon Chime
9.4
Zimbra

Project Management

Amazon Chime
Zimbra
8.7
Task Management
Amazon Chime
Zimbra
8.2
Gantt Charts
Amazon Chime
Zimbra
8.0
Scheduling
Amazon Chime
Zimbra
9.1
Workflow Automation
Amazon Chime
Zimbra
7.8
Mobile Access
Amazon Chime
Zimbra
10.0
Search
Amazon Chime
Zimbra
10.0
Visual planning tools
Amazon Chime
Zimbra
8.1

Communication

Amazon Chime
Zimbra
8.4
Chat
Amazon Chime
Zimbra
8.4
Notifications
Amazon Chime
Zimbra
8.9
Discussions
Amazon Chime
Zimbra
8.9
Surveys
Amazon Chime
Zimbra
7.1
Internal knowledgebase
Amazon Chime
Zimbra
8.8
Integrates with GoToMeeting
Amazon Chime
Zimbra
7.9
Integrates with Gmail and Google Hangouts
Amazon Chime
Zimbra
8.6
Integrates with Outlook
Amazon Chime
Zimbra
8.7

File Sharing & Management

Amazon Chime
Zimbra
8.5
Versioning
Amazon Chime
Zimbra
8.8
Video files
Amazon Chime
Zimbra
8.2
Audio files
Amazon Chime
Zimbra
8.2
Document collaboration
Amazon Chime
Zimbra
9.1
Access control
Amazon Chime
Zimbra
8.2
Advanced security features
Amazon Chime
Zimbra
8.2
Integrates with Google Drive
Amazon Chime
Zimbra
8.6
Device sync
Amazon Chime
Zimbra
8.5

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Zimbra

  • Filter emails with specific information required.
  • Very good storage capacity.
  • Has a mobile version and another web.
  • It has a friendly and modern graphic interface.
  • It is compatible with all operating systems.
EDUARDO SANDOVAL | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Zimbra

  • The password change is not activated when you access by IMAP, Pop3 or Exchange sync. You have to know that the password change is required and you must go to the website to do so.
  • The management of mail rules should have more checking options.
  • There should be more applications compatible with Zimbra, the ones that appear in the Zimlets.
Eliz Marvic Melicio Carvajal | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Zimbra

Zimbra 10.0
Based on 2 answers
It just works very well, solid solution for the deployment of communication, mail and messaging services that are agile and simple to use.
Diego Gamez | TrustRadius Reviewer

Implementation Rating

Amazon Chime

No score
No answers yet
No answers on this topic

Zimbra

Zimbra 8.0
Based on 1 answer
Overall, we were satisfied with the implementation. We perhaps should have spent more time consulting with Zimbra or others regarding best practices but as we got to know the system better we were able to make changes relatively easily after the fact.
Paul Chauvet | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Zimbra

We selected Zimbra because it has a lower cost in the market, offers more development features for its open source, has a very easy to use interface and adjusts to the needs of the company.
Alexander Palma Ibarra | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Zimbra

  • Since all of our ROI studies and strategies are performed at the corporate level, I'm really not sure what positive or negative impacts Zimbra has had on our overall business objectives. I can say that at least one positive impact it has on my business objectives, in the medical record department, is the ability to be as paperless as possible.
Sam Massanopoli, RHIT Superstar | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Zimbra

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zimbra Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Zimbra
9.9

Support Rating

Amazon Chime
8.3
Zimbra
10.0

Implementation Rating

Amazon Chime
Zimbra
8.0

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